Senior Systems Integrator – ServiceNow (SNOW)

Integro Softwares Inc; Victoria; On-site; CAD 90,000 - 108,000; Full time

Benefits offered by this job

Comprehensive medical and dental

Public Service Pension Plan (PSPP)

Fitness and lifestyle centers

Employee Assistance Program

Professional development program

Employee recognition program

Social club in Victoria

Job summary

BC Transit is seeking a skilled infrastructure professional to administer and support our on-premises and cloud platforms in Victoria, BC. You will help keep systems secure, reliable, and ready to meet operational needs.

You will work with Windows servers, virtualization, storage, and cloud environments, while collaborating with technical teams and service providers to deliver changes and projects.

Qualifications

• Experience building and supporting virtual environments across on-premises and cloud.

Responsibilities

• <b>Responsibilities:</b> Administer and support BC Transit’s on-premises and cloud infrastructure.

Skills

Virtual environments

ITIL training

Agile

DevOps

Troubleshooting

Communication

Security

Team collaboration

Tools

Active Directory

Azure Active Directory

M365

Exchange Online

Group Policy

Job description

In Victoria, where our Corporate Office is located, our people are privileged to live and work on the unceded traditional territories of the Lək̓ʷəŋən peoples, and the Esquimalt and Songhees Nations.

Location: Victoria, BC

Employment Type: Full-Time Regular

Minimum number of in-office/on-site days: 1 day per week

Union: MoveUP

Monthly Salary Range: MOVEUP_11_TMA, MIN $8,049.00 - MAX $9,665.00 is available through annual general wage/step increases.

Recruitment Range: MIN $8,049.00 – STEP 3 $8,942.

Placement in the salary range is determined by an assessment of knowledge, skills, experience and ability of the candidate to meet the key requirements of the job. In exceptional cases, candidates may be hired above the recruitment range, provided agreement is reached with the Union.

We acknowledge with respect that BC Transit delivers our mission on the ancestral territories of Indigenous Peoples across British Columbia, and their historical relationships with the land continue to this day.

Are we right for you...

We’re passionate about people and creating sustainable, safe and affordable public transit solutions to residents across BC. We are an organization that has a people-first approach and considers people first in every business decision that we make. We are part of the solution and what we do matters; from fighting climate change with battery electric buses, to affordability through cost effective transportation, to connecting remote communities, we bring the heart, soul and innovation to public transportation.

It’s an exciting time to be in public transportation sector and we’re looking for a creative and passionate leader to join our team. Not only would you be joining an engaged organization but you’d also get to enjoy flexible work arrangements, extended benefits and a pension plan as just a few of the benefits BC Transit employees are eligible for. Keep reading to find out if this role is meant for you!

In this role you will be asked to…

Reporting to the Manager, Infrastructure and Platform Services, you will administer and support BC Transit’s on-premises and cloud infrastructure, helping keep systems secure, reliable, and ready to meet operational needs.

Your key responsibilities will include:

• Supporting core infrastructure: Install, configure, maintain, and troubleshoot Windows servers, virtual servers and desktops, enterprise storage, and cloud environments.
• Maintaining reliability and recovery: Monitor performance and capacity, complete routine maintenance, and support backups, recovery, and disaster recovery readiness.
• Strengthening security: Apply patches, support system hardening, address identified vulnerabilities, and maintain clear technical procedures.
• Improving technology: Evaluate infrastructure and new technologies, recommend improvements, and participate in implementation and acceptance testing.
• Delivering changes and projects: Coordinate system changes, lead small to medium-sized projects, and maintain documentation and status updates.
• Working collaboratively: Resolve complex issues with technical teams and service providers, provide tier 2 and tier 3 support, and share guidance with colleagues.

In this role you will not be asked to…

Simply wait for problems to arise. You will take a proactive approach to identifying issues, improving infrastructure, and keeping systems secure and dependable, while collaborating with colleagues and keeping stakeholders informed.

What you might love about this role…

Hands-on technical work: Apply your expertise across server, virtualization, storage, and cloud technologies.

Opportunities to improve: Recommend solutions, explore new technologies, and contribute to infrastructure upgrades.

Connected, purposeful work: Collaborate with technical specialists to support the systems behind BC Transit’s operations.

What might not resonate…

A narrowly defined technical focus: This role spans multiple infrastructure technologies and balances operational support with project commitments.

An entirely predictable schedule: Resolving issues can require working under pressure, and implementing changes may require non-standard hours.

Some qualities you’ll bring to the table…

• Experience building and supporting virtual environments.
• ITIL, Agile, or DevOps training and relevant professional certifications are assets.
• Expert knowledge of complex virtualized server and storage environments, with working knowledge of network infrastructure.
• Working knowledge of Active Directory, Azure Active Directory, M365, Exchange Online and Group Policy.
• Experience with disaster recovery principles and providing tier 2 and tier 3 support.
• Strong troubleshooting, communication, customer service, and collaboration skills.
• Initiative, sound judgement, and the ability to manage multiple commitments while maintaining information security and confidentiality.
• A valid BC Class 5 driver’s license and willingness to work non-standard hours to implement changes.

We value and prioritize personal wellness and offer comprehensive benefits to support all the important phases and milestones of your journey:

• Comprehensive medical and dental benefits to support you and your family, regardless of what life throws at yo
• Membership in BC’s Public Service Pension Plan (PSPP). Nationally recognized for its strong investment and governance practices, PSPP is a “defined benefit” plan
• Access to fitness and lifestyle centers to help you take care of your physical fitness and health
• Various programs that support employees such as an Employee Assistance Program and health and wellness initiatives and events aimed at fostering your mental health
• A corporate learning and development program to help you in continuous career growth
• An employee recognition program where we all recognize each other's successes (not just your Leaders!)
• A social club that gives you access to events throughout Victoria

What next steps could look like...

• Interviews will be conducted the week of December 7th, 2026. An assessment may be sent to shortlisted applicants in conjunction with their interview invitations
• An eligibility list for future full time regular and temporary full time vacancies may be established
• The position requires the completion of a Criminal Record Check or Vulnerable Sector Search
• If you have a disability that requires an accommodation during any stage of our recruitment process, please let us know how we can assist you by contacting [e-mail]
• BC Transit is committed to providing access, equal opportunity and reasonable accommodation for individuals with disabilities. If the organization identifies this position as a reasonable accommodation for an existing employee, all candidates will be notified as soon as reasonably possible

At BC Transit, we are dedicated to building a diverse, inclusive, and authentic workplace; if you’re excited about this role and you have a combination of education and experience that you feel would fulfill its requirements, we encourage you to apply. In keeping with this belief, we do not discriminate on any basis. Should you require any accommodation or have questions, please let us know.