Senior Systems Integrator – ServiceNow (SNOW)

Integro Softwares Inc; Victoria; On-site; CAD 80,000 - 100,000; Full time

Job summary

A tech services company in Victoria is seeking a Senior Systems Integrator. The role involves providing DevOps services, managing environments, and deploying applications. Ideal candidates will have a Bachelor’s degree in a related field and extensive experience in software development and release management. Effective communication and strong problem-solving skills are essential.

Qualifications

• At least 5 years’ experience leading customer service functions in fast-paced IT environments.
• Minimum of 5 years’ experience in software development and release management.
• Strong understanding of SDLC and application release processes.
• ITIL Certification preferred.
• Experience with cloud applications and issue tracking tools.

Responsibilities

• Plan and execute deployment strategies for applications.
• Maintain release management workflows with versioning and deployment plans.
• Collaborate with teams to ensure requirements are met.
• Automate deployment steps and maintain build scripts.
• Manage the program team's SharePoint site.

Skills

Customer service functions

Software development

Release engineering

Configuration management

Scripting

Analytical skills

Problem-solving

Agile methodologies

Education

Bachelor’s degree in Computer Science or related field

Tools

JIRA

Jenkins

Ansible

Salesforce

ServiceNow

Job description

POSITION DESCRIPTION

The successful candidate, being a Senior Systems Integrator and a member of the client's team, will need to utilize a broad range of skills to provide DevOps services for various business applications. The candidate must have a customer-centric mindset: addressing incidents promptly, creating proactive monitoring, automating fixes, and troubleshooting complex problems. The candidate will also be responsible for managing the Production and non-Production environments for the program team, including projects, initiatives, and sustainment activities.

• Plan, coordinate, and execute deployment strategies for new applications and enhancements to existing applications.
• Develop and maintain release management workflows, including versioning, deployment plans, checklists, and summaries.
• Execute deployments and implementations following change management processes.
• Collaborate with program SIs, team members, project teams, and Operations staff to ensure requirements are met.
• Create and maintain non-production environments.
• Coordinate and communicate system transition processes from the Build team to Operations.
• Automate deployment steps and develop tools to monitor and automate processes.
• Maintain detailed, automated, scalable build scripts and documentation.
• Assist in assembling software releases and managing source code configurations.
• Support planning and maintenance of development, QA, and UAT environments.
• Administer defect tracking tools like JIRA and contribute to Environment Management Plans.
• Estimate efforts for environment-related aspects of IT projects and contribute to enterprise practices and policies.
• Manage test data, resources on vSphere infrastructure, and contribute to environment design for applications.
• Manage the program team’s SharePoint site and actively promote safety commitments.

The position is based in Victoria (Client Location).

QUALIFICATIONS

• Bachelor’s degree in Computer Science, IT, Business Administration, Commerce, or related field (preferred).
• At least 5 years’ experience leading customer service functions in fast-paced, multi-project IT environments.
• Minimum of 5 years’ experience in software development, release engineering, and configuration management.
• ITIL Certification (preferred).
• Strong understanding of SDLC and application release processes.
• Proven experience in designing, developing, and implementing software and hardware solutions.
• Familiarity with source code repositories and build tools such as Jenkins, Ansible, SVN, Bitbucket, Xcode, ANT.
• Experience with SaaS or CRM applications like Salesforce.
• Proficiency in scripting utilities such as Python, PowerShell, Apex, Shell, Batch.
• Knowledge of databases and query languages: SOQL, MSSQL, Postgres, Oracle.
• Experience with change, configuration, build, and release management processes.
• Strong analytical, diagnostic, and problem-solving skills.
• Experience with ServiceNow and its ITSM modules, including customization and schema extension.
• Experience with other ITSM tools (BMC, Cherwell, etc.).
• Highly service-oriented, flexible, and motivated with excellent communication and leadership skills.
• Experience in agile and lean initiatives, facilitation, coordination, and issue resolution.
• Ability to work independently, prioritize, and meet deadlines.
• Experience with cloud applications, issue tracking tools, and monitoring stacks.

COMPETENCIES

• Customer Orientation: Anticipate and meet customer needs.
• Team Management: Build and maintain effective teams.
• High Standards: Pride in quality and timely work.
• Organization & Planning: Manage time and priorities effectively.
• Results Orientation: Focus on outcomes and persistence.
• Communicativeness: Share information proactively.
• Change Mastery: Embrace and manage change effectively.
• Business Thinking: Understand organizational processes and impacts.
• Relationship Building: Develop and maintain positive relationships across the organization.