Senior Systems Administrator

Cynet Systems Inc; Toronto; On-site; CAD 70,000 - 110,000; Full time

Job summary

An established industry player is seeking a skilled application support specialist to manage and maintain critical web-based applications. This role involves ensuring the availability and performance of business-critical systems through effective application operations, maintenance, and support. The ideal candidate will have extensive experience in production deployment and change management, as well as a solid understanding of ITIL processes. Join a dynamic team dedicated to enhancing public sector services and making a significant impact through technology. If you thrive in a fast-paced environment and are passionate about delivering exceptional support, this opportunity is perfect for you.

Qualifications

• Hands-on experience in application support and production deployment.
• Knowledge of SQL for data integrity verification.
• Experience with ITIL processes for application support.

Responsibilities

• Support production and non-production environments for application availability.
• Conduct monthly application releases and ensure smooth deployments.
• Perform troubleshooting for high-priority production issues.

Skills

Application Support

Build and Test

Production Deployment

Change Request Management

Release Management

Bash

PowerShell

SQL

JavaScript

Problem-Solving

Education

10+ years of experience in application support

Tools

SAP Business Object Enterprise

Oracle

CURAM

Adobe Experience Manager

Windows/Linux

Job description

Job Description:

• The EOIS platform has the following planned initiatives which require resources to support several application sustainment and support initiatives.
• This platform hosts a business-critical Case Management System, Common Assessment under Integrated Employment Services (IES) initiative, Apprenticeship System, Service Provider Connect System with Data Warehouse and Reporting environment, and several public facing applications.
• Monthly application releases – EOIS has a planned cycle of 12 monthly releases that requires comprehensive build and test activities in the pre-production environment to ensure seamless deployments to the production environment.
• Application Operations, Maintenance and Support - EOIS IT team is responsible to support production and non-production environments, including, application availability and monitoring checks as per service level agreement, troubleshooting high priority production issues, keeping the lights-on, addressing service requests, incidents, change requests, application deployments, configuration, and support.
• Business Intelligence report environment – EOIS has an enhanced reporting environment based on SAP Business Object Enterprise (BOE) and Power Center Informatica/Oracle-based ETL system which is an essential component for the EOIS to run business critical daily, weekly, and monthly reports to make timely, informed decisions.
• Business dependency is extremely high on the availability of these systems.
• Technology upgrades – upgrade the various EOIS technologies for business-critical applications used by internal and external service providers users and keep the government assets current and up to date.

Experience and Skill Set Requirements:

Technical Experience - 40:

• Hands-on experience in application support, build and test, production deployment, change request, and release management.
• Knowledge of complex programming concepts and scripting languages such as Bash, PowerShell, CLI, VBScript & JavaScript.
• Experience of data and system analysis skills with experience of SQL to verify the integrity of data in the database.
• Working knowledge of n-tier web-based applications, database technologies, software, and tools such as CURAM, Adobe Experience Manager, SAP Business Object Enterprise, Oracle, and Windows/Linux.
• Experience of verification of post deployments for the monthly releases, urgent/unplanned deployments and corporate CRQ’s.

Business Skills and Knowledge of Methodologies - 35:

• 10+ years of experience to support the n-tier web-based applications and business critical systems.
• Working knowledge of business process analysis techniques, structured system life cycle methodologies (SDLC) for business applications.
• Sound knowledge of production applications support process (ITIL) including incident management, change management, deployment, support, and upgrades.
• Knowledge and experience of Quality Assurance and testing methodology.

Communication and Reporting Skills - 20:

• Excellent analytical, problem-solving, interpersonal, and negotiation skills.
• Excellent oral and written communication skills.
• Demonstrated ability to work closely with business and other IT teams.
• Demonstrated ability to develop and present new ideas and conceptualize new approaches and solutions.

Public Sector Experience - 5:

• Prior public sector experience would be an asset.