Senior Survey Programmer (REMOTE)

Dynata; Waterloo; Remote; CAD 70,000 - 90,000; Full time

Job summary

A leading company in data solutions seeks a Programming Guru to lead teams in delivering high-quality survey programming. You will be responsible for mentoring staff, ensuring project timelines are met, and maintaining client relationships. The ideal candidate has extensive experience in Decipher programming and excels in problem-solving and communication. Join us to foster an inclusive environment and contribute to innovative solutions that meet client needs.

Qualifications

• 5+ years of Decipher Programming experience.
• Programmed at least 200+ projects in past.
• Trained new hires or existing team members.

Responsibilities

• Review survey documents for accurate programming.
• Program various complexity surveys in Decipher.
• Coordinate with translation team for translations.

Skills

Problem Solving

Communication

Teamwork

Attention to Detail

Education

Degree in Computer Science

Tools

Decipher

CMIX

SPSS

Sawtooth

Job description

Build high performing onshore and offshore teams by developing, mentoring, and retaining engaged high performing staff to support programming and corporate strategic objectives.

Objectives

• Effectively utilize all your resources to ensure success of the POD initiative.
• Ensure balanced workload across the team to ensure client deliverables and timelines are met or exceeded.
• Meet or exceed business objectives by setting high standards and clear expectations for our teams.
• Be accountable; take ownership of your aligned clients / region.
• Be an excellent communicator.
• Be an active listener.
• Seek first to understand.
• Follow up on goals and expectations.
• Clear, proactive, thorough and consistent communication.
• Adult-to-adult at all times.
• Be an excellent problem solver : identify barriers that impact employees' abilities to do their job at the highest level, while balancing long term implications.
• Be the technical expert on the team, capable of executing against all complexities and custom survey programming.
• Act as a Subject Matter Expert within the programming teams.
• Research, identify and supply solutions to roadblocks prior to escalating to the next level.
• Be an excellent trainer, developer and coach to your team.
• Ensure that learning on the team is shared with the broader programming teams.
• Effectively utilize the on-the-job training model to impart knowledge and develop your pod members.
• Accurately assess strengths and areas for improvement within the team.
• Provide feedback to our partners, make recommendations for training and opportunities for improvement.
• Be accountable for collecting and ensuring metrics accuracy for reporting purposes when required.
• Build great client relationships by ensuring yourself and the team produces the highest quality and timely work.
• Be a Programming Guru, always program with the highest quality and productivity standards.
• Offer the best solutions to internal and external stakeholders.
• Be knowledgeable and able to discuss our products and technology to clients.
• Project confidence to stakeholders (internal and external).
• Identify opportunities to recommend value-added services streams.
• Raise to SP Management knowledge gaps in other teams.
• Be solution-oriented.
• Ask the right questions : gather and understand the requirements.
• Involve appropriate resources to find the best solution.
• Out of the box thinking : find creative solutions to unconventional requests.
• Promote a positive and motivating team environment.
• Be supportive, maintain a positive attitude and be approachable to guide your team through challenges.
• Be a role model of engagement.
• Be a champion of your team at all times.
• Provide input in process roll out plans to ensure successful implementation.
• Ensure your team has the support they need.
• Be an innovator.
• Create a high efficiency work environment.
• Look for opportunities to improve.
• Proactively work to assist others in achieving the organization’s objectives.

Roles and Responsibilities

• Review survey document and provide consultation for accurate programming, optimal data layout and respondent experience.
• Program various complexity surveys in survey platform(s) (Decipher and / or CMIX).
• Create or update programming templates and coordinate with R&D team for custom features.
• Plan project handover in multiple shifts and task division within team.
• Optimize code and update template to manage project’s repetition need.
• Maintain positive programming spirit when accidental mistakes happen.
• Program multiple surveys in parallel and deliver initial test links / changes as per established timeline.
• Test surveys and validate programming content / logic.
• Support PM team or client in creating custom reports.
• Coordinate with team to conduct data check multiple times throughout project life cycle.
• Lead programming related discussions with client and PM team.
• Coordinate with translation team / third party suppliers for translations.
• Assist in mentoring existing or new hire staff for required technical skills.

Position Requirement

• 5+ years of Decipher Programming experience.
• Programmed at least 200+ projects in past.
• Trained new hires or existing team members in past.
• Manage projects independently without too much direction.
• Team player who respects and works well with other team members.
• Ability to prioritize and manage multiple projects for on-time delivery.
• Attention to detail with passion for survey programming.
• Experience with CMIX, Confirmit, SPSS, Sawtooth or other online programming software is a plus.
• Willing to work during weekends is a plus.
• Degree in Computer Science or related field is a plus.

At Dynata, we are committed to fostering an inclusive, accessible environment, where all employees and customers feel valued, respected and supported. We are dedicated to building a workforce that reflects the diversity of our customers and communities. Dynata welcomes and encourages applications from people with disabilities. We are committed to an inclusive work culture for all our employees. Accommodations by request can be made for all aspects of the selection process.

Dynata is also an affirmative action employer OE / Minority / Female / Veteran / Disabled / Sexual Orientation / Gender Identity.

About Us

Dynata is one of the world’s leading single providers of first-party data contributed by people who opt-in to member-based panels that the company manages and maintains. With a reach that encompasses 60+ million people globally and an extensive library of individual profile attributes collected through surveys, Dynata is the cornerstone for precise, trustworthy quality data.

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