Senior Surveillance Technician

Gateway Casinos Corporate Office; Burnaby; On-site; CAD 60,000 - 76,000; Full time

Job summary

Join a leading gaming and entertainment company as a Surveillance Technician. You will administer and maintain sophisticated CCTV and access control systems in a dynamic environment that prioritizes security and compliance. The role entails troubleshooting and training staff while staying abreast of technology advancements in the security field, contributing to a fun and supportive workplace.

Benefits

Full benefits package for full-time employees

Retirement savings plan

Development and training opportunities

Family and friends discounts on various services

Qualifications

• 5 years of experience with CCTV and access control systems.
• Ability to obtain a GPEB Gaming license.
• Scissor lift certification preferred.

Responsibilities

• Administer and maintain CCTV and access control systems.
• Troubleshoot surveillance network issues.
• Train team members on system operations.

Skills

Network Security

Problem Solving

Interpersonal Skills

Communication

Analytical Skills

Education

Post secondary education in Information Technology

Tools

CCTV Systems

Access Control Systems

Low-Voltage Systems

Windows OS

Job description

Job Type: Full-Time

Salary Range: $60,062-$75,077

We Provide

• Full benefits package for full-time employees
• Retirement savings plan
• Exciting, supportive and fun work environment
• Family and friends discounts on travel, tech, food, beverage, and fitness
• Development and training opportunities

The Position

Administers, coordinates, repairs and maintains electronic equipment and software used for surveillance purposes. Serves as the technical expert for the Company on surveillance equipment, software and technologies for the protection of Company assets, staff and guests, while ensuring compliance with regulatory requirements.

Key Responsibilities

• Administers, coordinates and maintains all Closed Circuit Television (CCTV) equipment including cameras, Network switches, Digital Video Recorders (DVRs), computers and other hardware associated with the CCTV system.
• Administers, coordinates and maintains access control equipment including keypads, card readers, controllers, computers and other hardware associated with the access control system.
• Manages sub-contracted repairs and installations of systems and ensures value is obtained from sub-contractors.
• Configures CCTV software and customizes applications for efficient operation by Surveillance staff.
• Configures the access control system hardware and software and customizes software applications to fit the casino needs.
• Ensures the CCTV system and access control systems conform with BCLC requirements.
• Troubleshoots hardware and software issues pertaining to the surveillance network and provides resolutions.
• Trains Surveillance Team Members and other parties in the operation of CCTV and access control equipment.
• Adept in ensuring preventative maintenance is performed as prescribed and on time.
• Stays up-to-date with advancements in security technology, regulations, and industry best practices. Continuously improving technical skills through training and certifications
• Maintains an in depth, current knowledge of BCLC Standards, policies and procedures pertaining to the CCTV and access control systems.
• Evaluates new hardware and software to meet Company requirements.
• Consults with management and recommends security and surveillance products and technologies.
• Performs backup of electronic configuration files and software associated with the CCTV and access control systems.
• Performs other duties as required.
• Performance of high-level root cause analysis for service interruptions.
• Liaises with end users, vendors and technical teams on troubleshooting and issue resolution activities.

What You Bring

• Post secondary education in Information Technology or related field or equivalent experience.
• 5 years' experience with Closed Circuit Television (CCTV) and other security systems such as access control, IP CCTV camera, and Digital Video Recorders (DVRs).
• Avigilon, Honeywell, Synectics VMS certifications an asset.
• Alarm and Security Technician Certification an asset.
• Scissor lift certification.
• Ability to obtain and maintain a GPEB Gaming license.
• Vendor Certification in low-voltage systems.
• Proper hand and power tool operations and safety.
• Working knowledge of Lan/Wan Networking, user/group setup and LAN security setup.
• Working knowledge of PC hardware, peripherals, installations and repairs.
• Working knowledge of TCP/IP Internetworking, routing and switch management.
• Working knowledge of Windows 7/10/11/XP, Microsoft Office /2010/2016/2019.
• Ability to work independently with minimal supervision and to take initiative.
• Proven ability to learn on the job and to stay current with new technology.
• Ability to manage multiple projects and meet deadlines.
• Strong interpersonal and customer service skills.
• Excellent communication skills, both written and verbal, in user-friendly language.
• Strong analytical and problem-solving skills.
• Physical ability to inspect and repair equipment on location.
• A valid BC driver license and clean abstract.
• Ability to work at heights.
• Manual dexterity to inspect and repair equipment.
• Physical inspection of equipment on location which may include climbing ladders.
• Ability to Lift or move up to 20kgs.
• Some overtime work to permit resolution of time sensitive requirements.
• Travel required – driving to sites in GVRD and occasional plane travel.

Who We Are

Gateway Casinos & Entertainment Limited (“Gateway”) is one of the largest and most diversified gaming and entertainment companies in Canada with 31 gaming properties in British Columbia, Ontario and Alberta. Across its entire portfolio, Gateway currently employs approximately 7,200 people and features approximately 391 table games (including 31 poker tables), 14,288 slots, 81 food and beverage outlets and 564 hotel rooms.

Gateway has been in the business of gaming and entertainment in Canada for more than thirty years and continues to evolve and expand its renowned offerings, including developing casino and restaurant brands. The Gateway to Your Future starts with us.

Gateway celebrates and empowers our team members, who make it all possible. A career at Gateway means working with great people, being recognized for your unique contribution and career advancement opportunities across our 31 locations. Our employees thrive with ongoing training and leadership programs while working in a dynamic and fun environment. See for yourself what it’s like to be on a team that values your vision, skill and energy.