Senior Student Support & Advising Lead

UBC The University of British Columbia; Vancouver; On-site; CAD 65,000 - 90,000; Full time

Job summary

UBC is seeking a Senior Student Support Specialist to oversee in-person and virtual service points for undergraduate students in the Faculty of Applied Science. You will coordinate a team of Student Support Specialists, provide guidance and training, and escalate complex inquiries to Academic Advisors or Managers as needed.

You will collaborate with Undergraduate Admissions, Enrolment Services, and other units to ensure accurate student records, support graduation checks, and improve service

Qualifications

• High School graduation and a minimum of two years post-secondary education.
• Minimum four years related experience or equivalent combination of education and experience.
• Commitment to equity, diversity, and inclusion and ability to work with diverse groups.

Responsibilities

• Oversees daily workflow of Student Support Specialists and coordinates service points.
• Provides specialized information and guidance to students and liaises with university units.
• Coordinates project work, drafts resources, and maintains training materials.
• Reviews inquiries, escalates complex cases, and ensures high-quality service.
• Supervises 2.0 FTE ongoing Student Support Specialists and participates in recruitment.

Skills

Oral communication

Listening skills

Written communication

Interpersonal skills

Time management

Organizational skills

Attention to detail

Cross-cultural sensitivity

IT/computer software proficiency

Education

High School graduation

Two years post-secondary education

Tools

SharePoint

Workday Student

OAMS

Academic Progress Report

Job description

UBC is seeking a Senior Student Support Specialist to oversee in-person and virtual service points for undergraduate students in the Faculty of Applied Science. You will coordinate a team of Student Support Specialists, provide guidance and training, and escalate complex inquiries to Academic Advisors or Managers as needed.

You will collaborate with Undergraduate Admissions, Enrolment Services, and other units to ensure accurate student records, support graduation checks, and improve service