Senior Strategy Manager (Community)

Select how often (in days) to receive an alert:

Jobs by Category: Operations

Job Function: Planning and Analysis

Status: Full Time

Schedule: Regular

Description

Our team and what we’ll accomplish together

We are currently seeking a dynamic result-oriented and motivated Senior Strategy Manager to be an integral part in growing the Sales Performance and Culture within our Technician Field teams. This is an exciting opportunity to be part of a transformational team that drives tangible business outcomes while delivering exceptional customer experiences. This team is reimagining what can be provided by a best in class and trusted technician team, and the sky’s the limit!

With your passion for bringing meaningful changes to life, and excelling at taking products to market, you will set up our technician teams for success by ensuring that they are well informed about the latest product and pricing changes. In addition, working with our product and marketing teams, you’ll make sure that our technician needs are well understood and considered as our larger Go-To-Market plans are developed and executed.

You’ll be empowered to transform the way we engage with the teams we support – changing the way we communicate, go-to-market and overall drive channel adoption. Through collaboration with marketing, system & channel support teams, and peer enablement teams, you’ll develop and project manage immediate, mid-term and long-term improvement plans for our technician teams.

What you’ll do

• Overall program management and transformation of our Community approach within our technician field teams – driving service penetration, improving local customer engagement while maintaining productivity and service quality
• You’ll be continuously consulting and collaborating with marketing teams to develop improvements to the sales process and closing tools
• In addition, you’ll project manage a roadmap of enablement & improvement initiatives – providing requirements for development teams AND working with our go-to-market primes to rollout changes to field teams and vendors
• As results come in, you’ll be at the forefront of analyzing results, so that you can develop executive recommendations which you will present to leadership and stakeholders
• Regularly meeting with stakeholders to debrief on successes/opportunities and take action on key gaps and areas of opportunity identified
• Effectively build and manage channel support needs against priorities to ensure optimal impact given limited resources, changing competitive landscape

Qualifications

What you bring

• Known for your ability to bring information forward, you are known as a Storyteller who can draw insights from data and make recommendation to senior level audience
• Experience establishing and maintaining cross functional relationships (development teams, marketing, customer experience, technical support)
• Ability to analyze data, in order to prioritize and develop transformational programs and influence results / KPI performance
• Demonstrated financial acumen, assessing unit economics and developing business cases
• Strong organizational skills, ability to prioritize, ability to multi-task, work under pressure, meet deadlines in a timely manner and data analysis skills
• Self-motivated and proactive with problem solving skills and able to work with minimal supervision
• Ability to take ownership and proactively address challenges and issues
• Must be able and willing to travel

Great-to-haves

• A University degree in Business, Finance, Engineering or other quantitative discipline
• 5 +years of consulting or program management experience
• 3+ years of enabling and or supporting a consumer sales channel
• Familiarity or experience with TELUS consumer products and solutions is an asset

Performance Bonus or Sales Incentive Plan: 15%

Actual total compensation will be determined based on factors such as knowledge, skills, performance and experience. In addition, TELUS offers rewarding benefits, which may vary per job function, such as:

• Comprehensive total rewards package highlighting competitive salary and bonus structures, minimum 3 weeks of vacation, and flexible benefits plan to meet the needs of you and your family
• Flexibility to work in-office, virtually or a combination of both
• Generous company matched pension and share purchase programs
• Opportunity to give back to communities in which we work, live and serve
• Career growth and learning & development opportunitiestodevelop your skills
• And much more …

Please note that the compensation shown in the job postingmay be subject to change in 2025.

A bit about us

We’re a people-focused, customer-first, purpose-driven team who works together every day to innovate and do good. We improve lives through our technology solutions and foster a culture of innovation that empowers team members to solve complex problems and create remarkable human outcomes in a digital world.

You’ll find our engaging, high-performance culture personally fulfilling, professionally challenging, and financially rewarding. We’re committed to diversity and equitable access to employment opportunities based on ability. Your unique contributions and talents will be valued and respected here. When you join our team, you’re helping us make the future friendly.

Note for Quebec candidates: if knowledge of English is required for this position, it is because the team memberwill be asked, on a regular basis, to interact in English with external or internal parties or to use English applications or software as part of their tasks.

Operations

We’re the ones that design, build, repair and maintain the billions of dollars’ worth of the infrastructure that keeps more than 15.2 million Canadians connected.

We are honoured to be recognized

1.4M
Days volunteered in our communities.

70%
Team members that work at home or are mobile.

15.2
Million customers that TELUS is serving across Canada.

Accessibility

TELUS is proud to foster an inclusive culture that embraces diversity. We are committed to fair employment practices and all qualified applicants will receive consideration for employment.

We offer accommodation for applicants with disabilities, as required, during the recruitment process.