Senior strategic healthcare partner – Specialty Care / Premier partenaire stratégique – soins d[...]

Pfizer, S.A. de C.V; Ontario; Hybrid; CAD 107,000 - 179,000; Full time

Job summary

Pfizer is looking for a Senior Strategic Healthcare Partner in Ontario, Canada. This role focuses on building and managing relationships with healthcare institutions to improve patient care through strategic partnerships and innovative solutions. Candidates should have a relevant degree and extensive experience in the pharmaceutical industry.

Benefits

Competitive compensation program

Health and wellness benefits

Parental leave policy

Qualifications

• Minimum of five years of pharmaceutical experience in a customer-facing role.
• High level of business acumen required.
• Bilingualism is an asset.

Responsibilities

• Identify and prioritize key Customers, understanding their needs and priorities.
• Lead short and long-term relationships with institutions.
• Develop digital partnerships to improve patient outcomes.

Skills

Customer management skills

Communication skills

Interpersonal skills

Business acumen

Strategic planning abilities

Education

Relevant University Degree in Business Administration or Science

Tools

Computer software proficiency

Job description

We’re in relentless pursuit of breakthroughs that change patients’ lives. We innovate every day to make the world a healthier place.

To fully realize Pfizer’s purpose – Breakthroughs that change patients’ lives – we have established a clear set of expectations regarding “what” we need to achieve for patients and “how” we will go about achieving those goals.

Pfizer offers competitive compensation and benefits programs designed to meet the diverse needs of our colleagues.

Status: Regular, Full Time

Location: The ideal candidate would be based in one of the major cities in the province of Ontario or Quebec, Canada, Field/regional home office

(French to follow)

SENIOR STRATEGIC HEALTHCARE PARTNER – SPECIALTY CARE

ROLE PURPOSE:

The Senior Strategic Healthcare Partner SHP, (which is a non-demand generating position) takes a holistic view of partnerships with the prioritized healthcare institutions / systems of care (which may involve one or several HCPs providing patient care) to collaborate on initiatives that will meet the prioritized therapeutic area needs (dermatology) of the patients served by the institutions / systems of care and enable the availability/optimal use of Pfizer medicines through discussions/agreements/partnerships. SHP mindset is driven by customer-centricity, collaboration, and understanding of information highway (EMR, AI and others) within the healthcare system.

CORE RESPONSIBILITIES:

• Identify and prioritize key Customers, including decision making / influencing network and understand Key Institutions'/systems of care needs, challenges, and priorities
• Leads both short and long-term, consultative, senior executive institution / systems of care relationship to become the trusted business advisor
• Takes a short, medium, and long-term view of Pfizer’s business, aligning across Pfizer
• Ensure customer support by engaging with customers through both in-person and virtual interactions
• Develop and explore digital partnerships and tools that accelerate the patient journey to improve outcomes and leverages an omni-channel approach to address customer needs
• Support the development of standardized process, such as referral, treatment protocols, hospital formulary listings as per guidelines and expert opinion.
• By partnering with needed Pfizer cross-functional teams, the SHP leads the development of a strategic and holistic plan for institutions/systems of care and the co-creation of innovative solutions to meet the key institutions/systems of care’ healthcare priorities in those areas of joint interest supporting a legitimate unmet patient need
• Leads the insight gathering on reimbursement and access environment within the institutions / systems of care that result in patient journey obstacles and delays. Refers the insight to appropriate cross functional team colleagues
• Leads the account management process (including project management) across a geography
• Analyses account business, creates account plans and deliver solutions to optimize patient outcomes
• Responsible to develop, track and monitor key metrics on patient flow in key accounts and works with cross functional team to address identified care gaps and evolve action plans
• To be a local expert on healthcare reform and healthcare systems to allow for optimal patient care
• Engage and partners with local key thought leader to advance patient care.
• Elevate stakeholders’ connectivity to favour learning and best practice sharing and advance roles and responsibilities around addressing unmet patient needs
• To demonstrate Pfizer Values and adhere to Pfizer compliance policies and procedures as well as to the Innovative Medicines Canada Code of Ethical Practice

GENERAL QUALIFICATIONS:

• Relevant University Degree in Business Administration or Science
• Demonstrated record of success with a minimum of five years of pharmaceutical experience in a customer-facing role, ideally in the specialty care field
• High level of business acumen
• Independent, self-starter who has proven ability to work in a cross-functional team environment
• Excellent understanding of industry market trends and dynamics
• Ability to quickly engage with recognized thought leaderswith the goal of becoming a trusted advisor
• Established network of key stakeholders influencing the territory business
• Superior customer management skills and competencies
• Highly developed communication skills (verbal and written)
• Excellent understanding of the elements and processes around Quality Improvement (QI) work
• Experience with writing & implementing business/account plans
• Demonstrated strategic planning abilities who has a good understanding of healthcare optimization system
• Highly developed interpersonal skills (good understanding of different social styles, etc.)
• Demonstrated ability to manage change and ambiguity
• Proficiency using computer software
• Bilingualism is an asset
• Must have the capacity to frequently travel out of town

The annual base salary for this position ranges from position ranges from $107,400 to $179,000.

The salary range provided applies to Canada only and does not apply to any other locations outside of Canada.

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DESCRIPTION DU POSTE:

FONCTIONS PRINCIPALES:

#LI-PFE

At Pfizer, we embrace diversity and inclusion for innovation and growth. We are committed to building inclusive teams and an equitable workplace for our employees to bring their true selves to work.

We also strive to provide an accessible candidate experience for our prospective employees with different abilities. Please let us know if you need any accommodations during the recruitment process.

Posting closing date: July 11,2025

Date de fin d’affichage: Le 11 juillet 2025

Status: Regular, Full Time

Statut: Régulier, Temps plein

Location: The ideal candidate would be based in one of the major cities in the province of Ontario or Quebec, Canada, Field/regional home office

Lieu: Le candidat idéal réside dans l'une des grandes villes de la province de l'Ontario ou du Québec. Canada, travail à distance

(French to follow)

SENIOR STRATEGIC HEALTHCARE PARTNER – SPECIALTY CARE

ROLE PURPOSE:

The Senior Strategic Healthcare Partner SHP, (which is a non-demand generating position) takes a holistic view of partnerships with the prioritized healthcare institutions / systems of care (which may involve one or several HCPs providing patient care) to collaborate on initiatives that will meet the prioritized therapeutic area needs (dermatology) of the patients served by the institutions / systems of care and enable the availability/optimal use of Pfizer medicines through discussions/agreements/partnerships. SHP mindset is driven by customer-centricity, collaboration, and understanding of information highway (EMR, AI and others) within the healthcare system.

CORE RESPONSIBILITIES:

• Identify and prioritize key Customers, including decision making / influencing network and understand Key Institutions'/systems of care needs, challenges, and priorities
• Leads both short and long-term, consultative, senior executive institution / systems of care relationship to become the trusted business advisor
• Takes a short, medium, and long-term view of Pfizer’s business, aligning across Pfizer
• Ensure customer support by engaging with customers through both in-person and virtual interactions
• Develop and explore digital partnerships and tools that accelerate the patient journey to improve outcomes and leverages an omni-channel approach to address customer needs
• Support the development of standardized process, such as referral, treatment protocols, hospital formulary listings as per guidelines and expert opinion.
• By partnering with needed Pfizer cross-functional teams, the SHP leads the development of a strategic and holistic plan for institutions/systems of care and the co-creation of innovative solutions to meet the key institutions/systems of care’ healthcare priorities in those areas of joint interest supporting a legitimate unmet patient need
• Leads the insight gathering on reimbursement and access environment within the institutions / systems of care that result in patient journey obstacles and delays. Refers the insight to appropriate cross functional team colleagues
• Leads the account management process (including project management) across a geography
• Analyses account business, creates account plans and deliver solutions to optimize patient outcomes
• Responsible to develop, track and monitor key metrics on patient flow in key accounts and works with cross functional team to address identified care gaps and evolve action plans
• To be a local expert on healthcare reform and healthcare systems to allow for optimal patient care
• Engage and partners with local key thought leader to advance patient care.
• Elevate stakeholders’ connectivity to favour learning and best practice sharing and advance roles and responsibilities around addressing unmet patient needs
• To demonstrate Pfizer Values and adhere to Pfizer compliance policies and procedures as well as to the Innovative Medicines Canada Code of Ethical Practice

GENERAL QUALIFICATIONS:

• Relevant University Degree in Business Administration or Science
• Demonstrated record of success with a minimum of five years of pharmaceutical experience in a customer-facing role, ideally in the specialty care field
• High level of business acumen
• Independent, self-starter who has proven ability to work in a cross-functional team environment
• Excellent understanding of industry market trends and dynamics
• Ability to quickly engage with recognized thought leaderswith the goal of becoming a trusted advisor
• Established network of key stakeholders influencing the territory business
• Superior customer management skills and competencies
• Highly developed communication skills (verbal and written)
• Excellent understanding of the elements and processes around Quality Improvement (QI) work
• Experience with writing & implementing business/account plans
• Project management & delivery experience
• Demonstrated strategic planning abilities who has a good understanding of healthcare optimization system
• Highly developed interpersonal skills (good understanding of different social styles, etc.)
• Demonstrated ability to manage change and ambiguity
• Proficiency using computer software
• Bilingualism is an asset
• Must have the capacity to frequently travel out of town

The annual base salary for this position ranges from position ranges from $107,400 to $179,000.

The salary range provided applies to Canada only and does not apply to any other locations outside of Canada.

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PREMIER PARTENAIRE STRATÉGIQUE – SOINS DE SANTÉ – SOINS SPÉCIALISÉS

DESCRIPTION DU POSTE:

Le Premier partenaire stratégique – Soins de santé (un poste qui ne génère pas de demandes) adopte une perspective globale des partenariats avec les établissements de soins de santé/systèmes de soins priorisés (qui peuvent comprendre un ou plusieurs professionnels de la santé offrant des soins aux patients) pour collaborer à des initiatives qui répondront dans des sphères thérapeutiques prioritaires aux besoins en soins de santé (dermatologie) aux patients fournis par les établissements/systèmes de soins et permet l’accès/l’utilisation optimale des médicaments de Pfizer par des discussions/ententes/partenariats commerciaux. L’état d’esprit du partenaire stratégique est orienté par une approche axée sur le client, la collaboration et la compréhension de l’autoroute de l’information (DME, IA, etc.) au sein du système de soins de santé.

FONCTIONS PRINCIPALES:

• Cibler et prioriser les clients clés, y compris dans la prise de décisions/auprès des personnes d’influence et comprendre les besoins, les défis et les priorités des établissements/systèmes de soins.
• Mener des relations à court et à long terme pour la consultation avec la haute direction des établissements/systèmes de soins pour devenir un conseiller d’affaires digne de confiance.
• Avoir une vision à court, moyen et long terme des affaires de Pfizer qui soit uniforme pour toutes les unités d’affaires.
• Assurer le soutien aux clients en interagissant avec eux en personne ou à distance.
• Développer et explorer des partenariats et des outils numériques qui accélèrent le parcours du patient afin d’améliorer ses résultats et tirer profit d’une approche omnicanale pour répondre aux besoins des clients.
• Soutenir le développement d’un processus normalisé, y compris l’orientation du patient, les protocoles de traitement, ainsi que les listes de médicaments des hôpitaux selon les lignes directrices et les opinions d’experts.
• En collaboration avec les équipes interfonctionnelles de Pfizer nécessaires, mener le développement d’un plan stratégique et global pour les établissements/systèmes de soins et la cocréation de solutions novatrices afin de répondre aux priorités en soins de santé des établissements/systèmes de soins dans ces domaines d’intérêt commun qui soutiennent un besoin non comblé légitime des patients.
• Mener la collecte de renseignements sur le remboursement dans les établissements/systèmes de soins qui présentent des obstacles et des délais dans le parcours des patients. Transmettre les renseignements aux collègues appropriés de l’équipeinterfonctionnelle.
• Diriger le processus de gestion des comptes (y compris la gestion de projets) à l’échelle de son secteur géographique.
• Analyser les activités des comptes, créer des plans de comptes et livrer des solutions afin d’optimiser les résultats pour les patients.
• Développer des paramètres de mesure clés sur le parcours des patients dans les comptes clés, puis en assurer le suivi et la surveillance. Travailler avec l’équipe interfonctionnelle pour corriger les lacunes relevées et faire évoluer les plans d’action.
• Servir d’expert local sur la réforme de la santé et les systèmes de santé en vue de permettre la prestation de soins de santé optimaux aux patients.
• Collaborer avec les leaders d’opinion clés locaux à faire progresser les soins aux patients.
• Faire passer les rapports avec les intervenants à un autre niveau pour favoriser le partage de l’apprentissage et des meilleures pratiques. Faire avancer les rôles et les responsabilités qui s'activent à répondre aux besoins non comblés des patients.
• Démontrer les valeurs de Pfizer et respecter les politiques et procédures en matière de conformité de Pfizer ainsi que le code d’éthique de Médicaments novateurs Canada.

QUALIFICATIONS GÉNÉRALES:

• Diplôme universitaire pertinent en administration des affaires ou en sciences.
• Feuille de route exemplaire et un minimum de cinq années d’expérience en interactions avec les clients dans le domaine pharmaceutique, préférablement dans le domaine des soins spécialisés.
• Sens aigu des affaires.
• Autonomie, initiative et capacité reconnue de travailler au sein d’une équipe multifonctionnelle.
• Excellente connaissance des tendances et de la dynamique de l’industrie.
• Capacité à aborder rapidement les leaders d’opinion reconnus dans le but de devenir un conseiller de confiance.
• Réseau établi d’intervenants clés exerçant une influence sur les activités commerciales du territoire.
• Aptitudes et compétences supérieures en gestion de la clientèle.
• Grandes aptitudes pour la communication (orale et écrite).
• Excellente compréhension des éléments et des processus relatifs à l’amélioration de la qualité.
• Expérience dans la rédaction et la mise en œuvre de plans d’affaires ou de plans de comptes.
• Expérience dans la gestion et la conduite de projets.
• Habiletés démontrées en planification stratégique et bonne compréhension de l’optimisation du système de santé.
• Grandes aptitudes pour les relations interpersonnelles (bonne compréhension des différents styles de personnalité, etc.).
• Capacité reconnue de gérer le changement et l’incertitude.
• Capacité de se servir de logiciels.
• Le bilinguisme est un atout..
• Capacité à voyager fréquemment à l’extérieur.

Le salaire annuel de base pour ce poste varie de 107,400 $ à 179,000 $ .

L’échelle salariale fournie s’applique seulement au Canada, et ne s’applique à aucun autre endroit à l’extérieur du Canada.

#LI-PFE

#LI-Remote

At Pfizer, we embrace diversity and inclusion for innovation and growth. We are committed to building inclusive teams and an equitable workplace for our employees to bring their true selves to work.

We also strive to provide an accessible candidate experience for our prospective employees with different abilities. Please let us know if you need any accommodations during the recruitment process.

Chez Pfizer, nous accueillons la diversité et l'inclusion pour stimuler l'innovation et la croissance. Nous sommes déterminés à créer des équipes inclusives et un milieu de travail équitable pour que nos employés puissent exprimer leur vraie personnalité au travail.

Nous nous efforçons également d'offrir une expérience de candidature accessible à nos employés potentiels ayant des habiletés différentes. N'hésitez pas à nous faire savoir si vous avez besoin de mesures d’adaptation au cours du processus de recrutement.

Sales#LI-Remote #LI-PFE

Breakthroughs that change patients’ lives

Research confirms what intuition tells us: that purpose-driven companies perform better, are more innovative, attract and retain the best people, and know how to unleash the power of those people. Pfizer’s purpose—Breakthroughs that change patients' lives—fuels everything we do and reflects our passion for building on our legacy as one of the greatest contributors of good to the world.

Each word in our purpose has meaning and reflects the value we strive to bring to patients and society:

“Breakthroughs” - These are the innovations, scientific and commercial, that we seek to deliver every day. All colleagues, regardless of role, level or location, strive for breakthroughs every day.

“Change” - We want to do more than simply improve patients’ medical conditions; we want to dramatically change their lives for the better.

“Patients’ lives” - We consider not only patients, but everyone they touch—including their families, caregivers, and friends—and everything they love to do. It’s an intentionally holistic view.

Our purpose ensures that patients remain at the center of all we do. We live our purpose by sourcing the best science in the world; partnering with others in the healthcare system to improve access to our medicines; using digital technologies to enhance our drug discovery and development, as well as patient outcomes; and leading the conversation to advocate for pro-innovation/pro-patient policies.

Every decision we make and every action we take is done with the patient in mind—and to nurture an environment where breakthroughs can thrive.

Our Values

To fully realize Pfizer’s purpose, we have established a clear set of expectations regarding “what” we need to achieve for patients and “how” we will go about achieving those goals.

The “how” is represented by four simple, powerful values—courage, excellence, equity, and joy—that define our company and our culture.

Courage: Breakthroughs start by challenging convention, especially in the face of uncertainty or adversity. This happens when we think big, speak up, and are decisive.

Excellence: We can only change patients’ lives when we perform at our best together. This happens when we focus on what matters, agree who does what, and measure our outcomes.

Equity: We believe that every person deserves to be seen, heard, and cared for. This happens when we are inclusive, act with integrity, and reduce healthcare disparities.

Joy: We give ourselves to our work, but it also gives to us. We find joy when we take pride, recognize one another, and have fun.

Benefits at Pfizer

Pfizer offers competitive compensation and benefits programs designed to meet the diverse needs of our colleagues. Our Pay for Performance Philosophy and Practices reward colleagues based on the contributions they make to our business.

Our Competitive Benefits Programs help our colleagues by:

• Promoting Health and Wellness to help colleagues maintain and improve their physical and mental wellbeing . Pfizer offerings include health and disability insurance, preventative health programs, medical screenings, free or reduced-cost vaccinations, discounts on Pfizer products, mental health support, nutrition and fitness counseling and more.
• Strengthening Colleagues’ Financial Security by providing company contributions to retirement plans, life insurance and financial planning education to help colleagues achieve their financial goals.
• Providing Benefits and Time off for the Moments that Matter to ensure Pfizer colleagues have the time away from the office to recharge, recover and return to work as the best version of themselves. Vacation, Holiday time and Sick time are just the beginning, with a 12 week parental leave policy for both parents of a new born, 10 day of caregiver leave for those times when your family needs you whether it’s a child, spouse or parent, bereavement leave, and additional country-specific programs.
• And so much more, depending on your country and site, Pfizer offers childcare facilities or discount programs, on-site health and/or fitness centers , movement and mindfulness solutions, “Log in for your Day” work flexibility and so much more.
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