Senior Specialist, Robotic Process Automation

CMHC; Montreal; Hybrid; CAD 101,000 - 128,000; Full time

Job summary

A leading housing organization in Montreal seeks a Senior Specialist in Intelligent Automation to drive process improvements and collaborate across departments. Candidates should have at least 5 years of relevant experience and a degree in computer science or a related field. The role involves evaluating automation tools, leading initiatives, and ensuring successful delivery of automation projects. Competitive salary and comprehensive benefits offered.

Benefits

Annual Paid vacation

Annual performance incentive

Defined benefit pension plan

Comprehensive group insurance

Qualifications

• Minimum of 5 years experience in technology or business process automation.
• Strong knowledge of automation design principles.
• Experience in Lean and Six Sigma methodologies.

Responsibilities

• Provide recommendations on automation tools.
• Identify Intelligent Automation opportunities.
• Lead development of the Value Realization framework.

Skills

Operational excellence approaches

Automation tool knowledge

Communication skills

Change management skills

Education

Bachelor’s degree in computer science or equivalent

Tools

RPA platforms

Chatbots

Job description

Job Requisition ID: 11328

Position Status:Permanent Full Time

Position Type:

Office Location:Montreal (QC); Ottawa (ON); Toronto (ON); Vancouver (BC)

Travel Requirement:Travel not required

Language Designation:English Essential

Language Skill Levels (Read/Write/Speak):ZZZ

Security Requirement: Reliability Status

Salary:Our salaries generally range from $101,639.30to $127,049.13and are based on qualifications and experience.

About CMHC

The work you do and the work we do together matters. We come to work every day with a common purpose: to contribute to a well-functioning housing system.

At CMHC, we hold ourselves accountable for our results and support our colleagues in their achievements. We thrive on collaboration, connecting across CMHC and involving the right people to get our work done. Our leadership style is guided by trust, where our leaders favour an adaptive approach based on the needs of their teams.

Join us and be part of a team that's committed to making a real difference and be part of something meaningful.

What’s in it for you

We’ve got the purpose, the people and the perks you need for a fulfilling career. Here’s the comprehensive and generous benefits you get when you’re a permanent employee:

• Annual Paid vacation.
• Annual individual performance incentive.
• Defined benefit pension plan.
• Comprehensive group insurance plan to support your well-being from day one.
• Support towards your personal and professional growth with training, mentorship and more.
• An inclusive workplace culture and environment.

About the role

Join the Enterprise Architecture and Artificial Intelligence team as a Senior Specialist, Intelligent Automation. The incumbent will be responsible for building the portfolio of initiatives (process driven) and oversee the successful delivery. The role requires working closely with leadership across the different business lines (LOB) to elicit and identify opportunities (behavioural layer), risks and outcomes to solutions with a focus on growing and maturing the capability at CMHC.

What you’ll do:

• Provide recommendations and guidance on the evaluation, selection, procurement, instalment, configuration and adoption of tools and capabilities in support of the program goals and maturity assessment.
• Identify Intelligent Automation opportunities and strategies that will meet business needs and targets, leads the documentation of requirements needed to carry out the solution and articulates the specific business requirements by liaising with business stakeholders and process design and optimization expertise.
• Lead the development of the Value Realization framework for the program, ensuring the right key performance indicators are identified to measure and monitor the efficiency and efficacy of the Program, and monitors progress to ensure that client requirements are continually met or exceeded.
• Responsible for the design and development of the automation operating model and secure leadership buy-ins in the prioritization and sequencing of the corporate portfolio, considering value realization and change management.
• Works with the Lines of Business and the Process Design and Optimization team. Oversees the business requirements and the automation assessment process from a technical perspective, anticipates risks and provides effort estimations for the development of solutions.
• Responsible for issue resolution and as required, escalates issues/barriers and findings to the Senior Manager, IA in an effort to improve decision-making, ensure achievement of timelines and successful delivery of the Intelligent Automation portfolio.
  

What you should have:

• Bachelor’s degree in computer science, engineering, robotics, or equivalent experience.
• Requires a minimum of 5 years of relevant work combined experience in technology, process design and optimization, and/or business process automation. An equivalent combination of education and/or experience will be considered.
• Strong operational excellence approaches and methods (Lean agile delivery, Lean thinking, Design-thinking, Lean and Six Sigma, Process excellence, System & Management Thinking).
• Strong knowledge and ability and willingness to learn new automation tools (e.g., RPA platforms) and experience in deploying best practices for Process Excellence including automation and development of best practices for advance automation tools and capabilities (OCR, chatbots, etc.).
• Strong knowledge of automation design principles, as well as configuration, development, testing and deployment of solutions.
• Adept at identifying business opportunities to build a portfolio including an advanced ability to identify, assess and manage risks to ensure desired outcomes.
• Change management skills for assessing the impact of automation on organizational elements in scope.
• Strong communication, presentation and influencing skills, including the ability to speak and write clearly and succinctly in a variety of settings and styles as well as communicating messages at multiple levels in the organization.
• Strong ability to work on several initiatives simultaneously and work within tight deadlines.

It would be great if you also had:

• A certification in Intelligence Process automation and/or project management of development experience.

Posting closing date: Note, the competition will remain active until filled.

Our commitment to diversity, equity, and inclusion

We’re committed to employment equity and encourage women, Indigenous Peoples, persons with disabilities, veterans and persons of all races, ethnicities, religions, abilities, sexual orientations, and gender identities and expressions to apply. We also welcome applications from non-Canadians who are eligible to work in Canada.

CMHC is an inclusive workplace where diversity of thought – and of people – are recognized, valued, and considered essential to achieving our mission.

Learn more about our commitment to diversity and inclusion

What happens after you apply

We know that applying for a new job can be both exciting and daunting, and we appreciate your effort. Learn more about our hiring process . If you are selected for an interview or testing, please advise us if you require an accommodation.

If you applied before and you were not successful don’t worry – we're always posting new positions, so don’t hesitate to give it another shot. We’re excited to see what you bring to the table this time around!