Senior Specialist, Regulatory Operations

Care Access; Canada; Remote; CAD 80,000 - 110,000; Full time

Job summary

Care Access is hiring a Senior Specialist in Regulatory Operations to lead site-level regulatory activities for clinical trials in Canada. The role requires strong knowledge of Canadian and USA regulations, a minimum of 5 years experience in regulatory affairs, and excellent organizational and communication skills. This position supports compliance with ethical guidelines and directs regulatory strategies for ensuring trial efficiency across multiple sites. Join us in our mission to advance access to clinical trials for patients worldwide.

Qualifications

• Minimum of 5 years in operational regulatory affairs within research site or CRO/pharmaceutical.
• Strong understanding of Canadian regulations and ICH GCP guidelines.

Responsibilities

• Oversee regulatory operational activities for clinical trials in Canada.
• Lead regulatory project work and ensure compliance with Health Canada and FDA standards.
• Monitor changes in Canadian and USA regulatory policies.

Skills

Regulatory Affairs

Communication

Organizational Skills

Team Collaboration

Problem-solving

Education

Bachelor's degree in a scientific or healthcare-related field

Advanced degree preferred

Tools

Investigator Site Files systems (e.g., Florence, CRIO)

Job description

What We Do

Care Access is a unique, multi-specialty network of research sites that operates as one connected team of physician investigators, nurse coordinators, and operations managers.

Who We Are

We care. Our people are the engines behind our mission: to revolutionize access to clinical trials for the benefit of patients everywhere. We care for one another, find new ideas to accelerate medicine, and seed a long-term impact for generations.

Position Overview

Care Access is seeking a skilled and experienced Senior Specialist, Regulatory Operations to join our dynamic Global Regulatory Affairs Team, part of the Global Expansion and Study Operations department.

The Senior Regulatory Affairs Specialist will oversee, support, and execute all site-level regulatory operational activities for assigned clinical trials in Canada. They may also support regulatory activities for U.S. sites as needed. This role is responsible for ensuring compliance with applicable Canadian regulations and guidelines and may contribute to site start-up activities for Canadian sites when required.

You will have an excellent understanding of Canadian and USA regulatory requirements and experience managing regulatory interactions and activities related to clinical research site operations.

What You'll Be Working On (Duties include but are not limited to):

• Provide regulatory advice, lead, execute and deliver regulatory project work
• Support regulatory compliance activities for Canadian and USA clinical research sites, ensuring to adherence to Health Canada, FDA and global regulatory standards
• Assist in preparing for sponsor monitoring visits and follow up requirements
• Develop and implement regulatory strategies to support sites activities
• Provide regulatory guidance to the site operations teams, ensuring that activities align with current regulations and industry best practices.
• Track essential documents and timelines
• Support the site(s) through the Site Evaluation Visit, Site Initiation Visit, greenlight to consent, and Study Closeout
• Actively work towards KPIs to help ensure departmental success
• Support creation and maintenance of study Delegation of Authority (DOA) logs
• Oversee activities throughout the duration of the study; supporting clinical operations teams as required
• Coordinate and manage REB/IRB site level submissions and maintenance of approvals throughout the life of the study/ies
• Review, and submit high-quality and timely regulatory agency submission materials, including but not limited to protocols, ICFs and marketing materials
• Reviews and customize, when required, ICFs to ensure compliance with Canadian REB requirements and site feedback
• Liaise and follow up directly with Sponsor
• Ensures accurate compilation, management and tracking of submissions
• Oversee regulatory documentation, tracking, and reporting processes to maintain compliance and readiness for regulatory inspections and sponsor audits
• Milestones: Tracks and updates the study team accordingly
• Ensure timely filing of safety reports, deviations, and amendments/modifications as per study requirements.
• Ensure that Investigator Site File (ISFs) are completed, up to date, accurate and in compliance with Good Clinical Practice (GCP), regulatory requirements and internal processes
• Oversee and support study close-out activities by ensuring proper archiving and retention of ISF documents
• Provide guidance and support to site staff with regards to regulatory intelligence and country requirements, including identifying and conducting training
• Coordinate preparation and review of key site essential documents
• Collaborate with cross-functional teams, including Quality and Clinical Operations, to ensure regulatory requirements are met
• Monitor and interpret changes in Canadian and USA regulatory policies and guidelines, advising internal stakeholder on potential impacts
• Stay updated on evolving regulations, guidelines, and industry best practices to ensure compliance and adjust strategies
• Identify process gaps, and support the development, implementation, and continuous improvement of new departmental processes
• Support the development, review, and maintenance of departmental Standard Operating Procedures (SOPs), work instructions, and forms
• Perform other duties as assigned. The duties and responsibilities listed above are representative of the nature and level of work assigned and are not necessarily all-inclusive

Physical and Travel Requirements:

• This role requires 100% of work to be performed in a remote office environment and requires the ability to use keyboards and other computer equipment
• This is a remote position with less than 10% travel requirements. Occasional planned travel may be required as part of the role

What You Bring (Knowledge, Skills, and Abilities):

• Ability to communicate and work effectively with a diverse team of professionals
• Strong organizational skills: Able to prioritize, delegate, direct, support, assign and evaluate others work and follow through on assignments
• Communication Skills: Strong verbal and written communication skills as evidenced by positive interactions with coworkers, management, clients, and vendors
• Team Collaboration Skills: Work effectively and collaboratively with other team members to accomplish mutual goals. Bring positive and supportive attitude to achieving these goals
• Strong computer skills with demonstrated abilities using clinical trials database, MS word and excel
• Experience in electronics Investigator Site Files systems like (Florence, CRIO)
• Ability to balance tasks with competing priorities
• Curiosity and passion to learn, innovate, able to take thoughtful risks and get things done
• Friendly, outgoing personality with the ability to maintain a positive attitude under pressure
• High level of self-motivation and energy
• Ability to work independently in a fast-paced environment with supervision
• Must have a client service mentality
• Demonstrated success in managing REB/IRB and regulatory submissions, including Health Canada interactions
• Detail-oriented with strong problem-solving abilities and a proactive approach to regulatory challenges
• Excellent ability to handle multiple tasks in a fast-paced and constantly changing environment
• Strong strategic planning, risk management, managing, monitoring and change management skills

Certifications/Licenses, Education, and Experience:

• Bachelor's degree in a scientific or healthcare-related field; advanced degree preferred or equivalent experience.
• Minimum of 5 years of experience in operational regulatory affairs within there search site (preferable), or CRO/pharmaceutical industry, with a focus on Canadian and USA regulatory requirements.
• Strong understanding of Health Canada, USA regulations and ICH GCP guidelines as they relate to site operations
• Excellent knowledge of site-level regulatory requirements for the execution and maintenance of clinical trials in Canada.
• Proven ability to support Canadian sites in ethics submissions, regulatory document preparation, and ongoing compliance.

Diversity & Inclusion

We serve patients and researchers from diverse cultures and communities around the world. We are stronger and better when we build a team representing the people we aim to support. We maintain an inclusive culture where people from a broad range of backgrounds feel valued and respected as they contribute to our mission. We value diversity and believe that unique contributions drive our success. At Care Access, every day, we are advancing medical breakthroughs. We’re uniting standard patient care with cutting-edge treatments and research. Our work brings life-changing therapies to those in need and paves the way for newer and greater treatments to reach the world. We’re proud to advance these breakthroughs and work with the big players while engaging with the best physicians and caring for patients.

We are an equal opportunity employer, and all qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity or expression, pregnancy, age, national origin, disability status, genetic information, protected veteran status, or any other characteristic protected by law.

Care Access is unable to sponsor work visas at this time.

Employment Statement

Care Access complies with all employment laws and regulations with respect to its employment practices, terms and conditions of employment, and pay equity and wages. Care Access does not engage in any unfair or forced labor practice and does not tolerate, under any circumstances, the use of any form of forced or involuntary labor, child labor, or human trafficking. This extends to suppliers, partners, or other third parties with whom Care Access does business. Care Access values and promotes the protection of human rights everywhere.