Senior Specialist, Product Owner

Our Purpose

Mastercard powers economies and empowers people in 200+ countries and territories worldwide. Together with our customers, we're helping build a sustainable economy where everyone can prosper. We support a wide range of digital payments choices, making transactions secure, simple, smart, and accessible. Our technology and innovation, partnerships, and networks combine to deliver a unique set of products and services that help people, businesses, and governments realize their greatest potential.

Title and Summary

Senior Specialist, Product Owner

Mastercard is a global technology company in the payments industry. Our mission is to connect and power an inclusive, digital economy that benefits everyone, everywhere by making transactions safe, simple, smart, and accessible. Using secure data and networks, partnerships, and passion, our innovations and solutions help individuals, financial institutions, governments, and businesses realize their greatest potential.

Our decency quotient, or DQ, drives our culture and everything we do inside and outside of our company. With connections across more than 210 countries and territories, we are building a sustainable world that unlocks priceless possibilities for all.

Services within Mastercard are responsible for acquiring, engaging, and retaining customers by managing fraud and risk, enhancing cybersecurity, and improving the digital payments experience. We provide value-added services and leverage expertise, data-driven insights, and execution. Do you have a passion for developing products using leading-edge technology that solve key industry pain points?

Role

• Are you motivated to drive transformational change in markets across the globe?
• Are you ready to deliver trusted and high-impact solutions for merchants and banks to improve their post-transaction experience?

As a Product Owner, you will be part of a team responsible for owning and delivering the tactical execution of the development of the Ethoca Alerts product. You will work closely with development teams to create features that further evolve the product. A key aspect of this role is taking a leadership role within the team and coordinating requirements from Product Managers, customers, partners, and internal stakeholders.

• Gather and validate requirements, consulting with product management, development, customers, and other stakeholders.
• Own the product backlog, ensuring it is prioritized, cleaned, and refined.
• Manage all scrum ceremonies for your embedded development team.
• Decide what to build and what not to build, translating strategic plans into tactical execution.
• Work with product management to plan releases aligned with corporate goals.
• Participate actively in Scrum activities such as UAT, clarifying requirements, and sharing the business value of features.
• Coordinate with development, QA, security, operations, and data teams to deliver releases.
• Provide post-release education through demos, release notes, and documentation.
• Engage with customers and end-users to gather feedback on the product offering.

All About You

• Bachelor's Degree in Business, Economics, Finance, Computer Science, or related field.
• Experience as a Product Owner, Business Analyst, or similar role in Agile teams.
• Strong problem-solving and decision-making skills, supported by research and analytics.
• Experience creating mockups, flow charts, and process diagrams to capture requirements and facilitate discussions.
• Domain experience in payments and disputes is highly preferred.
• Proven experience in product development and management.
• Comfort with analyzing transaction flow data to enhance value propositions.
• Track record of achieving business targets and building relationships.
• Ability to translate business requirements into technical product requirements and strategies.
• Strong project management, organizational, and leadership skills.
• Excellent communication, presentation, and interpersonal skills, with experience engaging at senior levels.
• Ability to understand and explain business context and customer use cases.
• Clear and concise verbal and written communication.
• Ability to lead process improvements that accelerate development, drive innovation, and lower costs.

Mastercard is an equal opportunity employer that considers applicants regardless of gender, gender identity, sexual orientation, race, ethnicity, disability, veteran status, or other protected characteristics. For accommodations, contact reasonable_accommodation@mastercard.com.

Corporate Security Responsibility

All activities involving access to Mastercard assets, information, and networks carry inherent risks. Every employee or contractor must:

• Abide by Mastercard's security policies and practices.
• Ensure confidentiality and integrity of accessed information.
• Report any security violations or breaches.
• Complete mandatory security trainings.