Senior Specialist, Product Experience Design

Hispanic Alliance for Career Enhancement; Toronto; On-site; CAD 70,000 - 110,000; Full time

Job summary

An established industry player is seeking a Senior Specialist in Product Experience Design to join their innovative team. This role involves collaborating across functions to enhance product design and user experience. You'll leverage your skills in product design and research to create impactful user flows and prototypes, while also contributing to a culture of continuous improvement. The company values inclusivity and is committed to fostering a diverse workplace. If you are passionate about design and eager to make a difference in the digital payments landscape, this opportunity is for you.

Qualifications

• Hands-on experience in product design with a focus on user experience.
• Ability to execute design decisions supported by research findings.

Responsibilities

• Foster relationships among delivery partners and serve as primary contact.
• Produce and iterate on user flows, prototypes, and design specifications.

Skills

Product Design

Cross-functional Collaboration

Research Analysis

User Experience Design

Cloud-based Cybersecurity Solutions

Tools

Prototyping Tools

Wireframing Tools

Job description

Our Purpose

Mastercard powers economies and empowers people in 200+ countries and territories worldwide. Together with our customers, we’re helping build a sustainable economy where everyone can prosper. We support a wide range of digital payments choices, making transactions secure, simple, smart, and accessible. Our technology and innovation, partnerships, and networks combine to deliver a unique set of products and services that help people, businesses, and governments realize their greatest potential.

Title and Summary

Senior Specialist, Product Experience Design

Who is Mastercard?

Mastercard is a global technology company in the payments industry. Our mission is to connect and power an inclusive, digital economy that benefits everyone, everywhere by making transactions safe, simple, smart, and accessible. Using secure data and networks, partnerships, and passion, our innovations and solutions help individuals, financial institutions, governments, and businesses realize their greatest potential.

Our decency quotient, or DQ, drives our culture and everything we do inside and outside of our company. With connections across more than 210 countries and territories, we are building a sustainable world that unlocks priceless possibilities for all.

Services within Mastercard is responsible for acquiring, engaging, and retaining customers by managing fraud and risk, enhancing cybersecurity, and improving the digital payments experience. We provide value-added services and leverage expertise, data-driven insights, and execution.

Overview:

Mastercard’s Security Solutions Organization (SSO) is responsible for safeguarding trust in payments, both now and in the future. We ensure that transactions and interactions are safe, simple, and smart. The Ecosystem Risk Solutions product organization within SSO is responsible for developing and managing cybersecurity risk solutions that help build trust in the Mastercard ecosystem while increasing Mastercard’s posture as a leader in the cybersecurity industry.

Role:

1. Initiate and foster cross-functional relationships among delivery partners
2. Serve as primary contact on specific components of work
3. Participate in initiative-level sessions, contribute to research studies, and participate in product experience design workshops
4. Recommend and implement design decisions on initiatives, heavily influenced by research findings
5. Leverage design best practices and patterns when feasible; proposing and codifying new patterns when appropriate
6. Produce, test and iterate on experience artifacts, including user flows, interaction models, prototypes, wireframes, low/high fidelity sketches, and design specifications
7. Contribute to team values and culture priorities
8. Invest efforts in self-development goals and opportunities

All About You:

1. Hands-on emerging experience in product design
2. Demonstrated ability to execute with support from senior-level peers
3. Experience working with small & medium businesses preferred
4. Experience with cloud-based cybersecurity solutions a plus
5. Please be prepared to provide a portfolio showcasing your skills & experience.

Mastercard is a merit-based, inclusive, equal opportunity employer that considers applicants without regard to gender, gender identity, sexual orientation, race, ethnicity, disabled or veteran status, or any other characteristic protected by law. We hire the most qualified candidate for the role. In the US or Canada, if you require accommodations or assistance to complete the online application process or during the recruitment process, please contact [e-mail] and identify the type of accommodation or assistance you are requesting. Do not include any medical or health information in this email. The Reasonable Accommodations team will respond to your email promptly.

Corporate Security Responsibility

All activities involving access to Mastercard assets, information, and networks come with an inherent risk to the organization and, therefore, it is expected that every person working for, or on behalf of, Mastercard is responsible for information security and must:

• Abide by Mastercard’s security policies and practices;
• Ensure the confidentiality and integrity of the information being accessed;
• Report any suspected information security violation or breach;
• Complete all periodic mandatory security trainings in accordance with Mastercard’s guidelines.