Senior Specialist, Premium Support

TalentBurst; Montreal; Remote; CAD 60,000 - 80,000; Full time

Job summary

A leading recruitment services provider is seeking a customer service professional in the hospitality sector to provide exceptional support to community members and manage complex cases. The ideal candidate has over 5 years of experience in multicultural environments, particularly in hospitality, and possesses strong interpersonal skills. This is a remote position based in Canada, focusing on client relations and personalized communication.

Benefits

Opportunity for career advancement

Supportive and collaborative team culture

Engage with high-profile clientele

Qualifications

• 5+ years of relevant experience in multicultural customer service teams.
• Proven ability to engage with executive-level stakeholders.
• Flexibility to work varied shifts based on business needs.

Responsibilities

• Provide exceptional support to community members experiencing issues.
• Take ownership of complex cases while adhering to guidelines.
• Serve as a subject matter expert in Client policies.

Skills

Interpersonal and communication skills

Conflict resolution

Multitasking

Tools

CRM systems

Apple/Mac OS

Google Suite

Job description

Employer Industry: Customer Service in the Hospitality Sector

Why consider this job opportunity:
- Opportunity for career advancement and growth within the organization
- Work remotely from anywhere in Canada
- Engage with high-profile clientele in a dynamic and fast-paced environment
- Supportive and collaborative team culture focused on continuous improvement
- Chance to make a positive impact on customer experiences and satisfaction

What to Expect (Job Responsibilities):
- Provide exceptional support to community members experiencing issues with reservations, particularly in the Luxury segment
- Take ownership of complex cases, ensuring complete resolution while adhering to workflows and management guidelines
- Serve as a subject matter expert in Client policies and procedures, simplifying complex information for users
- Manage sensitive cases, collaborating cross-functionally with various departments as needed
- Drive case resolution with urgency, maintaining high standards of customer service and personalized communication

What is Required (Qualifications):
- 5+ years of relevant experience in multicultural customer service teams, preferably in the hospitality industry
- Proven ability to engage with executive-level stakeholders and resolve conflicts effectively
- Flexibility to work weekends, public holidays, and varied shifts based on business needs
- Strong interpersonal and communication skills, including conflict resolution and active listening
- Excellent organizational skills with the ability to prioritize and multitask effectively

How to Stand Out (Preferred Qualifications):
- Experience in hospitality, particularly with technology platforms and high-profile clientele
- Familiarity with CRM systems and advanced computer skills, including Apple/Mac OS and Google Suite
- Proficiency in multiple languages is a plus

#CustomerService #HospitalityIndustry #RemoteWork #CareerGrowth #ClientRelations #ComplexProblemSolving

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