Senior Specialist, Kroll Central Maintenance

Neighbourly Pharmacy; Toronto; Remote; CAD 85,000 - 120,000; Full time

Job summary

A leading company is seeking a Senior Specialist for Kroll Central Maintenance to join their Pharmacy Strategy team. The role focuses on software support for over 300 pharmacy locations across Canada, ensuring optimal operations and compliance. Ideal candidates will have extensive experience with Kroll and a strong background in pharmacy operations.

Qualifications

• 5+ years of experience with Kroll.
• In-depth knowledge of pharmacy retail operations.
• Experience with regulatory requirements.

Responsibilities

• Perform regular system updates on Kroll.
• Monitor system performance and resolve issues.
• Provide troubleshooting support for pharmacy software.

Skills

Kroll technical background

Analytical mindset

Strategic planning

Team collaboration

Education

Registered Pharmacist or relevant healthcare experience

Job description

Senior Specialist, Kroll Central Maintenance

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Senior Specialist, Kroll Central Maintenance

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Join to apply for the Senior Specialist, Kroll Central Maintenance role at Neighbourly Pharmacy

Neighbourly Pharmacy is looking for a Senior Specialist, Kroll Central Maintenance to join our expanding Pharmacy Strategy team, to support the continued growth and automation of our over 300 acquired Pharmacy locations across Canada! We have support offices located in ON, MB and SK, however this role can be located anywhere in Canada.

About Us

Neighbourly Pharmacy is Canada's largest and fastest-growing network of community pharmacies. With over 300 locations, our team of experienced industry leaders are passionate about providing exceptional patient care to our communities. We have been recently recognized as one of Canada’s Best Managed Companies. We know that our people are our most valuable asset, and we take pride in helping our employees realize their career goals.

Our Growth

Neighbourly Pharmacy is continuing to grow rapidly across Canada. In March 2024, Neighbourly Pharmacy returned to being a privately-owned company and was also recognized as the one of the Best Managed Companies in 2024 (sponsored by Deloitte Canada Best Managed Gold Standard Winner), Canada’s Top Growing Companies (by Globe and Mail) 3 years running and recognized on the 2022 The New Innovators list (by Canadian Business magazine & in partnership with the Brookfield Institute for Innovation + Entrepreneurship).

We thank all those who apply, however, only those that qualify for an interview will be contacted.

Location:

This role is remote, and may require travel into the office for meetings as required by department leaders.

Job Description

This individual will report to the Senior Director, Rx Commercial Strategy and Payor Relations, and will be responsible for maintenance and support of the Kroll Central Maintenance platform. The successful candidate will ensure seamless and optimized operations of the pharmacy management software across our diverse network of pharmacies. This position requires a strong Kroll technical background and elevated knowledge of the pharmacy landscape across Canada.

Responsibilities

Software and Technical Support:

• Perform regular system updates
• Standardize Kroll configurations to ensure all systems are operating optimally.
• Monitor system performance and security to identify and resolve potential issues proactively, minimizing downtime for users.
• Ensure all software operations comply with legal and regulatory standards within the pharmacy industry in Canada.
• Develop various pharmacy hierarchies.
• Develop detailed job aides and training programs to support store teams
• Maintain detailed documentation of maintenance activities, system modifications and user support interactions.
• Identify, audit, and roll-out physical store infrastructure
• Provide trouble shooting and support for Neighbourly Pharmacies experiencing issues with software functionality, including drug card maintenance and adjudication issues.
  
  

Cross-Functional Collaboration

• Facilitate cross-functional reviews to ensure collaboration and improved pharmacy workflow
• Partner with IT teams to identify, standardize and implement Kroll updates.
• Partner with finance to provide standardized reporting
  
  

Qualifications & Skills

• Registered Pharmacist or experienced healthcare professional with in-depth knowledge of pharmacy retail operations, reimbursement and regulatory requirements.
• 5+ years of experience with Kroll.
• Strong strategic planning and execution skills
• Analytical mindset with the ability to make data-driven decisions
• Strong team player with the ability to lead, influence, and solve problems as they arise within diverse functional groups
  
  

Neighbourly Pharmacy is an equal opportunity employer. We are committed to deliver accessibility and equality to all job applicants, staff, and our customers. Accommodation is available upon request for applicants with disabilities in the recruitment and assessment process and when hired.

Seniority level

• Seniority level

  Mid-Senior level

Employment type

• Employment type

  Full-time

Job function

• Job function

  Information Technology

• Industries

  Retail

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