Senior Specialist, Kroll Central Maintenance

Senior Specialist, Kroll Central Maintenance

Neighbourly Pharmacy is looking for a Senior Specialist, Kroll Central Maintenance to join our expanding Pharmacy Strategy team, to support the continued growth and automation of our over 300 acquired Pharmacy locations across Canada! We have support offices located in ON, MB and SK, however this role can be located anywhere in Canada.

About Us:

Neighbourly Pharmacy is Canada's largest and fastest-growing network of community pharmacies. With over 300 locations, our team of experienced industry leaders are passionate about providing exceptional patient care to our communities. We have been recently recognized as one of Canada’s Best Managed Companies. We know that our people are our most valuable asset, and we take pride in helping our employees realize their career goals.

Location:

This role is remote and may require travel into the office for meetings as required by department leaders.

Job Description:

This individual will report to the Senior Director, Rx Commercial Strategy and Payor Relations, and will be responsible for maintenance and support of the Kroll Central Maintenance platform. The successful candidate will ensure seamless and optimized operations of the pharmacy management software across our diverse network of pharmacies. This position requires a strong Kroll technical background and elevated knowledge of the pharmacy landscape across Canada.

Responsibilities:

Software and Technical Support:

1. Perform regular system updates.
2. Standardize Kroll configurations to ensure all systems are operating optimally.
3. Monitor system performance and security to identify and resolve potential issues proactively, minimizing downtime for users.
4. Ensure all software operations comply with legal and regulatory standards within the pharmacy industry in Canada.
5. Develop detailed job aides and training programs to support store teams.
6. Maintain detailed documentation of maintenance activities, system modifications, and user support interactions.
7. Identify, audit, and roll-out physical store infrastructure.
8. Provide troubleshooting and support for Neighbourly Pharmacies experiencing issues with software functionality, including drug card maintenance and adjudication issues.

Cross-Functional Collaboration:

1. Facilitate cross-functional reviews to ensure collaboration and improved pharmacy workflow.
2. Partner with IT teams to identify, standardize and implement Kroll updates.
3. Partner with finance to provide standardized reporting.

Qualifications & Skills:

1. Registered Pharmacist or experienced healthcare professional with in-depth knowledge of pharmacy retail operations, reimbursement, and regulatory requirements.
2. 5+ years of experience with Kroll.
3. Strong strategic planning and execution skills.
4. Analytical mindset with the ability to make data-driven decisions.
5. Strong team player with the ability to lead, influence, and solve problems as they arise within diverse functional groups.

Neighbourly Pharmacy is an equal opportunity employer. We are committed to delivering accessibility and equality to all job applicants, staff, and our customers. Accommodation is available upon request for applicants with disabilities in the recruitment and assessment process and when hired.