Senior Specialist I, Business Operations

Samsung Electronics America; Mississauga; On-site; CAD 60,000 - 83,000; Full time

Benefits offered by this job

Competitive salary and incentive plan

Employer paid medical and dental from,

RRSP group plan

Employee discount on Samsung products

Tuition reimbursement

Employee referrals program

Well-being days

Job summary

Samsung Electronics Canada is seeking a Senior Specialist to direct and monitor reverse logistics activities for Samsung products, ensuring timely processing of returns, communication among customers, carriers, and warehouses, and accurate documentation in Samsung systems.

You will create SOPs, implement them, and train teams while aligning with HQ policies. The role emphasizes KPI achievement, on-site issue resolution, and collaboration with SECA finance and sales teams in a dynamic market.

Qualifications

• Post-secondary education or equivalent work experience is required.
• Membership in good standing with an accredited supply chain / logistics designation or similar is an asset.
• Knowledge: Customer relationship management skills.
• High proficiency in SAP/ERP (SD Module and MM Module) required.
• Highly proficient in Excel, Word, PowerPoint and other office products.
• High working knowledge of Last Mile Delivery networks and carriers within Canadian market.
• Experience in relatable consumer market and SKU mix in Canada is an asset.
• Excellent written and oral communication skills.
• Data retrieval, manipulation, and analysis experience with demonstrable, verifiable output and report creation is required.
• Experience: Minimum 1-3 years of related reverse delivery experience in logistics.
• Customer Service Skills
• Consumer market familiarity in Canada

Responsibilities

• Monitor and action outstanding return requests, as initiated.
• Daily execution of the reverse logistics processes for customers’ orders supporting a minimum target achievement for associated KPI’s.
• Subject matter expert for Reverse Logistics within SECA and partner systems.
• Managing to and publishing essential KPI’s.
• Coordinate with SECA’s respective teams for RA (Return Authorization) approvals.
• On-site resolution of returns at SECA’s 3PL warehouse, as required.
• Partner with SECA Finance for claims / appeals processing on lost units or discrepancies.
• Work with SDSCA Team to ensure accurate scheduling and BOL creation in TMS.
• Ongoing communication with SECA sales representatives and customers regarding return orders.
• Assist in process improvement projects in areas such as Pricing, FFP, RDD/DF, FOC/EP and Sales Portal, as required.
• Assist in the creation of manuals and standard operating procedures.
• Assist in training on processes and procedures, to ensure they are correctly followed.
• Assist in pricing updates for all divisions, and maintaining EDI orders from customers, as required.
• Ad-hoc reporting and various duties as required

Skills

Customer relationship management

Communication skills

Data analysis

Reverse logistics experience

Canada market knowledge

Education

Post-secondary education or equivalent

Supply chain/logistics designation (asset)

Tools

SAP/ERP (SD/MM)

Excel

Word/PowerPoint

Job description

Position Summary At Samsung Electronics Canada, we take pride in the creativity and diversity of our talented people – they are at the forefront of everything we do. Their skillset and mindset drive our continued success. We want the best of the best at Samsung to join our team, not just those who fit into our Culture but those who will ADD to our Culture and make Samsung an even better place to work. Did we catch your attention yet? If you want to work for one of the most recognized brands in the world and one of the Top 100 Employers in Canada...and have a ton of fun…. then please keep reading!

Our Perks

• Competitive Salary and Performance based incentive plan for all levels
• Employer paid Medical and Dental coverage from day one
• Group RRSP plan that helps you save for the future
• Fantastic employee discount on all Samsung products
• Tuition Reimbursement to keep you learning
• Employee Referral program- we want great talent like you!
• Virtual Pet Care-to ensure the well-being and health of your beloved furry companions
• Additional Well Being Days for better work life-balance!

The Senior Specialist is responsible for directing and monitoring activities related to product sales, pricing, and reverse logistics for Samsung products. The overall goal of the position is to effectively ensure timely processing of return requests, on time appeal processing, proper communication between stakeholders (Customers, Delivery Agents, SECA Teams, Carriers, and Warehouses), and maintain accurate documentation in Samsung’s systems. The position will be responsible for the creation of SOPs, implementation, and outward training, as appropriate. They will ensure that the policies and procedures set out by Samsung HQ are followed and continuously managed to.

Role and Responsibilities

Essential Duties and Responsibilities

• Monitor and action outstanding return requests, as initiated
• Daily execution of the reverse logistics processes for customers’ orders supporting a minimum target achievement for associated KPI’s
• Subject matter expert for Reverse Logistics within SECA and partner systems
• Managing to and publishing essential KPI’s
• Coordinate with SECA’s respective teams for RA (Return Authorization) approvals
• On-site resolution of returns at SECA’s 3PL warehouse, as required
• Partner with SECA Finance for claims / appeals processing on lost units or discrepancies
• Work with SDSCA Team to ensure accurate scheduling and BOL creation in TMS.
• Ongoing communication with SECA sales representatives and customers regarding return orders
• Assist in process improvement projects in areas such as Pricing, FFP, RDD/DF, FOC/EP and Sales Portal, as required
• Assist in the creation of manuals and standard operating procedures
• Assist in training on processes and procedures, to ensure they are correctly followed
• Assist in pricing updates for all divisions, and maintaining EDI orders from customers, as required
• Ad-hoc reporting and various duties as required

Skills and Qualifications

Education: Post-secondary education and or equivalent work experience is required

Membership in good standing with an accredited supply chain / logistics designation or similar is an asset

Knowledge: Customer relationship management skills.

High proficiency in SAP/ERP (SD Module and MM Module) required

Highly proficient in Excel, Word, PowerPoint and other office products

High working knowledge of Last Mile Delivery networks and carriers within Canadian market

Experience in relatable consumer market and SKU mix in Canada is an asset

Excellent written and oral communication skills

Data retrieval, manipulation, and analysis experience with demonstrable, verifiable output and report creation is required

Experience: Minimum 1-3 years of related reverse delivery experience in logistics

Customer Service Skills

Consumer market familiarity in Canada

The salary range for this role is expected to be between $60,000 to $82,500 and reflects base salary only. Actual pay will be determined based on a number of factors and may vary depending on job-related knowledge, competencies, qualifications, relevant skills and experience. This posting is for a current job vacancy. The total rewards package for a Regular Full-Time employee may include a variable incentive, savings matching (RRSP/TFSA/NRSP), extended health and dental benefits with spending accounts, wellness and well-being benefits, development opportunities, and other employee perks.

Samsung is an equal employment opportunity employer. Samsung has an accommodation process in place and provides accommodations for job applicants with disabilities as appropriate. Assessment and selection materials and procedures can be made available in accessible formats and methods as appropriate. If you require a specific accommodation because of disability or medical need, please let us know when selected to take part in our recruitment process so that reasonable arrangements can be made for the appropriate accommodations to be in place as you move through our process.

We thank you for your interest in working for Samsung. Only candidates selected for an interview will be contacted. Please note that we reserve the right to remove or modify job postings at any time.

Samsung Electronics is a global leader in technology, opening new possibilities for people everywhere. Through relentless innovation and discovery, we are transforming the worlds of TVs, smartphones, wearable devices, tablets, digital appliances, and network systems, and the entire semiconductor industry with our memory, system LSI, foundry, and LED solutions. Samsung is also leading in the development of the Internet of Things through, among others, our Smart Home and Digital Health initiatives. Since being established in 1969, Samsung Electronics has grown into one of the world’s leading technology companies, and become recognized as one of the top global brands. Our network now extends across the world, and Samsung takes great pride in the creativity and diversity of its talented people, who drive our growth. To discover more, please visit our official newsroom at (https://news.samsung.com/global/).