Manager, MX Sales Platform

Samsung Electronics America; Mississauga; On-site; CAD 93,000 - 128,000; Full time

Benefits offered by this job

Employee discount

Salary incentive plan

Medical and dental coverage

RRSP plan

On-site gym

Cafeteria with coffee

Tuition reimbursement

Referral program

Virtual pet care

Well-being days

Job summary

Samsung Electronics Canada invites applications for a senior role overseeing the Trade In / RV program and Samsung Care+ development. You will drive platform strategy, liaise with cross-functional teams, manage partner relations, and deliver promotional offers across D2C and partner channels.

The role emphasizes analytics, reporting, and program optimization to expand SC+ adoption and strengthen the national retail and carrier ecosystem.

Qualifications

• Typically requires minimum 5 years' of related experience and a Bachelor's degree, or 3 years and a Master's degree; or a PhD without experience
• Experience with multi-stakeholder projects and cross-functional collaboration
• Strong reporting and business management tool development capabilities

Responsibilities

• Samsung Mobile Sell-out Platform Development
• Support the Sell-out platform strategy (Trade In / RV) in collaboration with the MXLT
• Develop reporting and business management tools
• Manage partner relationships; liaise with partner to manage the trade-in program in D2C channel and in partner channels
• Collaborate with PM, Marketing, DtC, Legal and CS teams to design, finalize & implement the Trade and SC+ promotional offers

Skills

Trade In / RV

Partner management

Promotional planning

Analytics

Education

Bachelor's degree or higher

Job description

Position Summary

At Samsung Electronics Canada, we take pride in the creativity and diversity of our talented people – they are at the forefront of everything we do. Their skillset and mindset drive our continued success. We want the best of the best at Samsung to join our team, not just those who fit into our Culture but those who will ADD to our Culture and make Samsung an even better place to work. Did we catch your attention yet? If you want to work for one of the most recognized brands in the world and one of the Top 100 Employers in Canada...and have a ton of fun.... then please keep reading!

Our Perks

• Fantastic employee discount on all Samsung products
• Competitive Salary and Performance based incentive plan for all levels
• Employer paid Medical and Dental coverage from day one
• Group RRSP plan that helps you save for the future
• Free on-site gym to get your sweat on
• Subsidized Cafeteria; including free Starbucks coffee/latte machine
• Tuition Reimbursement to keep you learning/Access of Samsung U for 24/7 online learning
• Employee Referral program- we want great talent like you!
• Virtual Pet Care-to ensure the well-being and health of your beloved furry companions!
• Additional Well Being Days for better work life-balance!

Role and Responsibilities

Essential Duties and Responsibilities

• Samsung Mobile Sell-out Platform Development
• Support the Sell-out platform strategy (Trade In / RV) in collaboration with the MXLT.
• Support multiple phased projects, including working with internal stakeholders and partners to deliver project and business objectives.
• Develop reporting and business management tools
• Manage partner relationship; liaise with partner to manage the trade-in program in D2C channel and in partner channels collaborate with PM, Marketing, Legal and customer service teams to design, finalize & implement the trade-in promotional offers
• Samsung Care+ & Trade In / RV Business Development
• Liaise with partner to manage the SC+ program structure and operations in DtC channel and in partner channels (national Retail, Carrier)
• Report on, and oversee SECA’s Trade In program management. This includes vendor management, and rate negotiations with support of senior MX leadership team
• Collaborate with PM, Marketing, DtC, Legal and CS teams to design, finalize & implement the Trade and SC+ promotional offers
• Manage the T&Cs and SOWs for Trade In / SC+ promotional offers
• Manage SOWs for Trade In / SC+ product development and enhancement in collaboration with external Partner
• Support and Follow-up on Partner invoices submissions, internal legal and financial processes to ensure execution excellence for Samsung Care+ and other programs
• Work with Marketing Team to finalize SC+ promo assets
• Drive business visibility through recurring weekly reports, comprehensive monthly analytics, and key attach-rate performance evaluations
• Enhance SECA’s device protection program – market analysis, competition benchmark, pricing analysis, promotion performance analysis
• Drive new service initiatives to improve program performance and increase Trade In & SC+ adoption
• Drive new initiatives to expand SC+ channel coverage in National Retail and Carriers
• Drive new initiatives to improve Trade In rates for SECA
• Supervise and Manage MX Service Operations
• Responsible for having oversight of the day-to-day operations and administration of the various Mobile services of digital marketing programs and platforms such as Trade In, Samsung Care+, Samsung Finance+, Samsung Wallet, Samsung Health, and Galaxy Store.

Skills and Qualifications

• Experienced professional with full understanding on specialized areas; resolves a wide range of issues in creative ways
• Works on problems of diverse scope where analyzing data requires evaluating identifiable factors. Demonstrates good judgement in selecting methods and techniques for obtaining solutions
• Normally receives little instruction on day-to-day work and receives general instructions on new assignments
• Typically requires minimum 5 years' of related experience and a Bachelor's degree, or 3 years and a Master's degree; or a PhD without experience

Salary

The salary range for this role is expected to between $93,000 to $128,000 and reflects base salary only. Actual pay will be determined based on a number of factors and may vary depending on job-related knowledge, competencies, qualifications, relevant skills and experience.

Benefits

The total rewards package for a Regular Full-Time employee may include a variable incentive, savings matching (RRSP/TFSA/NRSP), extended health and dental benefits with spending accounts, wellness and well-being benefits, development opportunities, and other employee perks.

Equal Opportunity and Accommodation

Samsung is an equal employment opportunity employer.

Samsung has an accommodation process in place and provides accommodations for job applicants with disabilities as appropriate. Assessment and selection materials and procedures can be made available in accessible formats and methods as appropriate. If you require a specific accommodation because of disability or medical need, please let us know when selected to take part in our recruitment process so that reasonable arrangements can be made for the appropriate accommodations to be in place as you move through our process.

Company Information

Samsung Electronics is a global leader in technology, opening new possibilities for people everywhere. Through relentless innovation and discovery, we are transforming the worlds of TVs, smartphones, wearable devices, tablets, digital appliances, and network systems, and the entire semiconductor industry with our memory, system LSI, foundry, and LED solutions. Samsung is also leading in the development of the Internet of Things through, among others, our Smart Home and Digital Health initiatives. Since being established in 1969, Samsung Electronics has grown into one of the world’s leading technology companies, and become recognized as one of the top global brands. Our network now extends across the world, and Samsung takes great pride in the creativity and diversity of its talented people, who drive our growth. To discover more, please visit our official newsroom at (https://news.samsung.com/global/).

Other Information

If you would like to be notified of new opportunities when they are posted, please click here. You will be asked to create an account first if you do not already have one. Samsung Electronics is a global leader in technology, opening new possibilities for people everywhere. Through relentless innovation and discovery, we are transforming the worlds of TVs, smartphones, wearable devices, tablets, digital appliances, and network systems, and the entire semiconductor industry with our memory, system LSI, foundry, and LED solutions. Samsung is also leading in the development of the Internet of Things through, among others, our Smart Home and Digital Health initiatives. Since being established in 1969, Samsung Electronics has grown into one of the world’s leading technology companies, and become recognized as one of the top global brands. Our network now extends across the world, and Samsung takes great pride in the creativity and diversity of its talented people, who drive our growth. To discover more, please visit our official newsroom at (https://news.samsung.com/global/).

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