Senior Specialist, Health and Wellness Analytics

Loblaw Companies Limited; Toronto; On-site; CAD 65,000 - 85,000; Full time

Job summary

Shoppers Drug Mart is looking for an analytical professional to support health and wellness initiatives. You will analyze data, develop insights, and communicate findings to drive decision-making. Join a team that champions collaboration, inclusivity, and the health of all Canadians while enjoying a competitive salary and benefits.

Benefits

Purchase discount program

Competitive pay

Online learning through Academy

Qualifications

• Experience in an analytical role, ideally in the Retail or Health sector.
• Strong ability to manage competing priorities in a fast-paced environment.
• Self-starter with innovative and patient-centric thinking.

Responsibilities

• Lead the translation of various stakeholder requests into analytical problems.
• Design, develop, and maintain KPI dashboards and reports.
• Provide actionable insights based on complex data analysis.

Skills

Analytical mindset

SQL programming

Problem solving

Communication skills

Education

University degree in business or technology

Tools

MS Office (Excel, PowerPoint)

SQL/Teradata/Python

PowerBI/MicroStrategy

Job description

Location:

243 Consumers Road, Toronto, Ontario, M2J 4W8

At Shoppers Drug Mart, we’re innovating health and wellness in Canada. From prescriptions to walk-in clinics, and a beloved loyalty program, we’re caring and supporting our customers in new ways every day.
With more than 1,300 locally owned and operated stores from coast to coast, the Shoppers Drug Mart network is more than a great place to shop, it’s a great place to work.We’re committed to building our talented team who champion collaboration, kindness and inclusivity. Join our team, and help recognize a healthy future for your career and for all Canadians.

Why this role is important?

Overview

Reporting directly to the Director, Pharmacy Service Analytics, the incumbent is responsible for analyzing and reporting on SDM and Loblaw Health and Wellness initiatives, identifying areas of opportunities, success factors and potential barriers. The ideal candidate is someone with an analytical mindset and a proven ability to quickly grasp unstructured situations, drive insights from both the quantitative and qualitative information available, and present results and recommendations in a clear and concise manner.

What you will do:

• Lead the translation of various stakeholder requests and questions into analytical problems. Requests can be strategic or tactical in nature, including but not limited to patient outcomes, segmentations, development of dashboards and reports
• Working proactively to develop patient insights in key areas, build dashboards to inform on priority initiatives, and develop a strong relationship with business partners to help in their day-to-day decision making
• Design, develop, and maintain various KPI dashboards and reports to identify and track pharmacy program eligibility and outcomes following service delivery
• Write and optimize SQL queries to extract, transform, and analyze large datasets from multiple sources
• Develop and automate reports, ensuring accuracy, consistency, and timely delivery
• Effectively communicate across different forums and audiences verbally and in writing (e.g. formal presentations, one-on-one meetings, in front of large audiences, with business leaders)
• Provide and clearly articulate actionable insights based on thorough analysis of complex data sets and macro trends that can be utilized by senior management for strategic decision-making processes
• Stay abreast with current trends and regulatory changes in pharmacy sector across different regions in Canada; as well as internal and competitors’ initiatives that may impact market share

What you will need:

• Proven experience in an analytical role. Experience ideally in Retail, Pharmacy or Health related sector
• Post secondary education equivalent to a university degree in business or technology
• Advanced computer skills to produce reports, dashboards and presentations, as required:
  • Expert knowledge MS Office software (including Excel and PowerPoint)
  • Strong experience with SQL/Teradata/Python programming and business intelligence software (e.g., PowerBI, MicroStrategy, etc.)
• Innovative self-starter and patient centric thinking, with strong critical thinking / problem solving skills and ability to take requests vague in nature, and distill them into practical insights
• Strong ability to manage competing priorities and move in a fast-paced dynamic environment, while maintaining ability to influence across all levels of the team and in the organization
• Ability to build and maintain effective cross functional relationships

Why work at Shoppers Drug Mart?

Acting as consultants, supporting internal customers and the Associate-Owners, you will get experience unique to the retail industry while working for an award-winning national brand. Benefit from a purchase discount program, competitive pay and online learning through Academy.

Take ownership of your work and find more ways to care about your work, co-workers, customers and community.

How You’ll Succeed:

At Shoppers Drug Mart Inc., we seek great people to continually strengthen our culture. We believe great people model our values, are authentic, build trust and make connections.

If that sounds like you, and you are open-minded, responsive to change and up to the challenges provided in a fast-paced retail environment, apply today.

Employment Type:

Full time

Type of Role:

Regular

Shoppers Drug Mart Inc. recognizes Canada's diversity as a source of national pride and strength. We have made it a priority to reflect our nation’s evolving diversity in the products we sell, the people we hire, and the culture we create in our organization. Accommodation is available upon request for applicants with disabilities in the recruitment and assessment process and when hired.

In addition, we believe that compliance with laws is about doing the right thing. Upholding the law is part of our Code of Conduct – it reinforces what our customers and stakeholders expect of us.

Please Note: If you have Employee Self Service (ESS) on Workday, apply to this job via the Workday application.

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