Senior Specialist, Debt Solutions

Doane Grant Thornton LLP; Edmonton; Hybrid; CAD 75,000 - 110,000; Full time

Benefits offered by this job

Profit sharing

Flex days

RRSP contributions

Wellness benefits

Summer remote work

Job summary

Doane Grant Thornton LLP is hiring a Senior Specialist, Debt Solutions in Canada. You will lead debtor-file execution, support insolvency practice growth, and maintain prompt client contact, including sign-ups and documentation processing.

Strong communication with debtors, creditors and stakeholders is essential. The role requires experience in insolvency, a related college diploma, and proficient MS Office skills; French is an asset.

Qualifications

• Experience in insolvency dealing with debtors, creditors and stakeholders.
• College diploma in Business Administration, Paralegal or related field.
• Strong interpersonal and communication skills with clients and team members.
• Proficiency in MS Office and ability to learn new software.

Responsibilities

• Lead the execution of debtor files and provide exceptional client service to diverse requirements.
• Assist in developing and growing the insolvency practice in the community.
• Respond promptly to debtor inquiries by phone or email; conduct initial interviews and sign-ups.
• Input debtor documentation in Ascend and prepare sign-up documents; ensure file accuracy.

Skills

Insolvency experience

Client communication

Microsoft Office

Time management

French (asset)

Education

College diploma in Business Administration or Paralegal

Tools

Ascend software

Outlook/Excel/Word

Job description

Who we are

You know those big cities that still feel like small towns? Where everyone’s friendly and helps each other out? That’s like Doane Grant Thornton. Except here we’re all professionals and there isn’t a mayor or a general store. What we’re trying to say is that we’re a large and growing professional services firm that still feels like a community. We employ over 3000 people across Canada, and we truly care about our colleagues, our clients and the communities where we work and live. That’s what’s most important to us. We’re building a thriving organization that’s purpose driven and still want to remember what your favourite milkshake flavour is.

As a Senior Specialist, Debt Solutions, your responsibilities will include:

• Leading the execution of debtor files, while providing exceptional client service to a wide variety of sector specific requirements
• Assisting the firm in the development and growth of its existing insolvency practice in the your community and surrounding areas
• Responding promptly to initial contact from debtors by telephone, email, etc.
• Conducting initial interviews and meetings with debtors, including doing the sign up
• Timely follow up on potential debtors
• Input debtor documentation and workbook into Ascend and prepare sign up documents
• Review files for comparison and appropriateness
• Ensure full compliance with the Bankruptcy and Insolvency Act and directives in the delivery of service
• Building positive working relationships with debtors, referral sources, the Office of Superintendent (OSB) and all other stakeholders
• Assess clients’ budget plans and financial goals
• Deliver an excellent and empathetic experience for the clients
• Communicating with clients, creditors and other third parties
• Monitor the status and progress of debt relief options and filings

Doane Grant Thornton

If you’re a bit like us, you’re driven to connect with how others are feeling and thinking. Here we walk in others shoes before taking action. Just imagine being part of a team that puts “we before me”, where flexAbility is a mindset, and where you trust your colleagues to have your back. At Doane Grant Thornton, you’ll work with inspiring leaders who support your development, both personally and professionally. This is a place where your insatiable curiosity enables you to think, see and hear from a variety of perspectives, a place where every day is different and having the courage to grow is part of who you are. And when all this comes together, well that’s when the magic happens!

Want to learn more about who we are and how we live our purple every day? Read our colleagues’ stories at www.discoveryourpurple.ca

Think you’ve got what it takes to be a Senior Specialist, Debt Solutions? Like the colour purple? Great. Here’s a few more boxes we’re also hoping you can tick:

• Experience in the insolvency industry dealing directly with debtors, creditors, and industry stakeholders is an asset
• College diploma in Business Administration, Paralegal or a related field preferred
• Insolvency and sales experience would be an asset
• Exceptional and demonstrated interpersonal skills to relate with clients and liaise with team members
• High computer literacy including the ability to learn new programs and previous experience using Microsoft Office (Outlook, Excel, Word)
• Excellent time management and organizational skills
• Strong analytical and critical thinking skills
• Ability to work independently
• Demonstrated experience with verbal and written communication skills to compose various documents and speak effectively with clients, staff, and other third parties in-person, on the phone or in a virtual meeting environment
• Ability to speak French is an asset

At Doane Grant Thornton we’re focused on making a difference in the lives of our clients, our colleagues and our communities. That’s our purpose. Or, as we like to say, living our purple.

What's in it for you?

Profit sharing, Flex days, RRSP contributions, Firmwide holiday closure, Wellness benefits, Concierge-like benefits, Work from anywhere in Canada in the summer for 4 weeks, and more!

Our special culture shines through when we have the opportunity to connect in person. That’s why we’re working in a model where teams are required to be together in the office 4 days per week.

Are you ready to Discover Your Purple?