Senior Specialist, Client Relationship Management

CMHC; Calgary; Hybrid; CAD 101,000 - 128,000; Full time

Job summary

Join CMHC as a Senior Specialist in Client Relationship Management. This role involves managing partnerships with municipalities, leading operational programs, and contributing to housing initiatives. Required qualifications include a degree in City Planning, along with significant experience in government relations and project leadership.

Benefits

Accrued vacation

Annual individual performance bonus

Group insurance coverage

Support towards personal and professional growth

Inclusive workplace culture

Qualifications

• 7+ years experience with municipalities or government relations.
• 3+ years leading projects.
• Experience in municipal planning and housing programs.

Responsibilities

• Provide guidance to senior management on partnerships.
• Lead teams on operational program delivery.
• Develop solutions to increase access to affordable housing.

Skills

Relationship management

Analytical skills

Problem-solving skills

Communication skills

Education

Undergraduate or graduate degree in City Planning or related discipline

Job description

Job Requisition ID: 11218

Position Status:Temporary Full Time

Position Type:Hybrid

Office Location:Calgary (AB); Halifax (NS); Montreal (QC); Ottawa (ON); Toronto (ON); Vancouver (BC)

Travel Requirement:Limited

Language Designation:English Essential

Language Skill Levels (Read/Write/Speak):ZZZ

Security Requirement: Secret

Salary:Our salaries generally range from $101639.3to $127049.13and are based on qualifications and experience.

About CMHC

The work you do and the work we do together matters. We come to work every day with a common purpose: to contribute to a well-functioning housing system.

At CMHC, we hold ourselves accountable for our results and support our colleagues in their achievements. We thrive on collaboration, connecting across CMHC and involving the right people to get our work done. Our leadership style is guided by trust, where our leaders favour an adaptive approach based on the needs of their teams.

Join us and be part of a team that's committed to making a real difference and be part of something meaningful.

What’s in it for you

We’ve got the purpose, the people and the perks you need for a fulfilling career. Here’s the comprehensive and generous benefits you get when you’re a contract employee:

• Accrued vacation.
• Annual individual performance bonus.
• Group insurance coverage to support your well-being from day one.
• Support towards your personal and professional growth with training, mentorship and more.
• An inclusive workplace culture and environment.
• While positions at CMHC require some in-office presence, alternative work arrangements may be considered for Indigenous candidates.

About the role

Join the Municipal Relations team as a Senior Specialist, Client Relationship Management. In this role, you will manage a portfolio of municipalities and administer their Housing Accelerator Fund agreements. You will also lead intelligence gathering efforts, provide strategic input into policy direction and implement CMHC’s mission, vision and goals. You will play a critical role in ensuring positive relationships with municipal officials and understanding challenges and identifying solutions in support of increasing the supply of housing.

This is a temporary position ending on March 31, 2027.

What you’ll do:

• Provide guidance and advice to senior management on relationship and partnership building with other governments, including on politically sensitive matters.
• Ensure that strategic national and regional links are made with related functions to foster a cohesive approach in working with other governments.
• Lead multi-disciplinary teams on operational program delivery.
• Act as a lead contact with government officials. Build and maintain proactive and positive partnerships, collaborate and share intelligence.
• Integrate external intelligence into planning and policy making.
• Understand regional contexts and challenges and help develop solutions to support an increase and access to affordable housing supply.
  

What you should have:

• An undergraduate or graduate degree in City Planning or related discipline.
• A minimum of seven years of experience working with municipalities or in government relations, including a minimum three years in leading projects.
• Knowledge and experience in the municipal planning sector.
• Experience delivering government and/or housing programs.
• Demonstrated ability to foster a trust relationship with clients and partners. Excellent relationship management skills.
• Strong analytical and problem-solving skills.
• Experience initiating, developing and managing multiple projects.
• Strong oral and written communication skills. including influencing, negotiation and presentation skills.

Posting closing date: Note, the competition will remain active until filled.

Our commitment to diversity, equity, and inclusion

We’re committed to employment equity and encourage women, Indigenous Peoples, persons with disabilities, veterans and persons of all races, ethnicities, religions, abilities, sexual orientations, and gender identities and expressions to apply. We also welcome applications from non-Canadians who are eligible to work in Canada.

CMHC is an inclusive workplace where diversity of thought – and of people – are recognized, valued, and considered essential to achieving our mission.

Learn more about our commitment to diversity and inclusion

What happens after you apply

We know that applying for a new job can be both exciting and daunting, and we appreciate your effort. Learn more about our hiring process . If you are selected for an interview or testing, please advise us if you require an accommodation.

If you applied before and you were not successful don’t worry – we're always posting new positions, so don’t hesitate to give it another shot. We’re excited to see what you bring to the table this time around!