Senior Specialist, Client Onboarding New Toronto, Ontario, Canada

Flywheel Digital LLC; Toronto; Hybrid; CAD 50,000 - 70,000; Full time

Job summary

Flywheel Digital LLC is seeking a Client Onboarding Specialist in Toronto, offering a hybrid work environment. This role involves managing the onboarding process, collaborating with various teams, and contributing to a culture of continuous improvement while ensuring exceptional service for clients.

Benefits

Flexible vacation time

Learning and development opportunities

Parental leave and benefits

Volunteering opportunities

Qualifications

• Experience in client onboarding or operations is an asset.
• Ability to manage multiple tasks in a fast-paced environment.
• Strong process-oriented mindset with a focus on continuous improvement.

Responsibilities

• Support onboarding processes and improve efficiency and client satisfaction.
• Coordinate with internal teams for information gathering and client setup.
• Track onboarding tasks and address issues proactively.

Skills

Organizational skills

Attention to detail

Interpersonal skills

Communication skills

Job description

Flywheel's suite of digital commerce solutions accelerate growth across all major digital marketplaces for the world's leading brands. We give clients access to near real-time performance measurement and improve sales, share, and profit. With teams across the Americas, Europe and APAC, we offer a career with real impact, endless growth opportunities and the support you need to be the best you can be.

The Opportunity

We are seeking a Client Onboarding Specialist to join our team. In this role, you will support the Onboarding Manager in delivering a seamless onboarding and offboarding experience for our clients. You will also play a key part in improving our staffing processes and ensuring the smooth day-to-day management of onboarding activities.

What You Will Do:

• Support the Onboarding Manager with all aspects of client onboarding and offboarding, ensuring a smooth and professional experience.
• Coordinate with internal teams (e.g., Sales, Operations, HR, IT) to gather information, set up accounts, and fulfil client requirements.
• Maintain up-to-date documentation, checklists, and process flows for onboarding/offboarding.
• Identify and recommend improvements to staffing and onboarding processes to drive efficiency, consistency, and client satisfaction.
• Assist with resource allocation and scheduling to ensure proper staffing for onboarding projects.
• Track progress of onboarding tasks and proactively address any issues or delays.
• Serve as a point of contact for clients during onboarding, providing timely updates and outstanding service.
• Support reporting and analysis of onboarding activities and metrics.
• Contribute to a culture of continuous improvement and operational excellence within the onboarding team.

Who You Are:

• Strong organizational skills with excellent attention to detail and follow-through.
• Proven ability to manage multiple tasks and priorities in a fast-paced environment.
• Collaborative team player with strong interpersonal and communication skills.
• Process-oriented with a continuous improvement mindset.
• Experience in client onboarding, operations, staffing, HR, or a related support role is an asset.

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Working at Flywheel

We are proud to offer all Flywheelers a competitive rewards package and unparalleled career growth opportunities and a supportive, fun and engaging culture.

• We have office hubs across the globe where team members can go to feel productive, inspired, and connected to others - team members go into Hub Offices 3x a week
• Flexible vacation time
• Great learning and development opportunities
• Benefits that help you live your best life
• Parental leave and benefits
• Volunteering opportunities
• If you’re looking to connect with teammates on a topic of inclusion and identity, chances are there’s an ERG for that.
• So you know: The hired candidate will be required to complete a background check

Every role starts the same, an introductory call with someone from our Talent Acquisition team. We will be looking for company and values-fit as well as your professional experience; there may be some technical role-specific questions during this call.

Every role is different after the initial call, but you can expect to meet several people from the team 1:1 and there might be further skill assessments in the form of a Take Home Assignment/Case Study Presentation or Pair Programming/Live Coding exercise depending on the role. In your initial call, we will walk you through exactly what to expect the process to be.

Inclusive Workforce

Flywheel Commerce Network’s goal is to create a culture where all individuals of all backgrounds feel comfortable in bringing their authentic selves to work. We want all people to feel included and empowered to contribute fully to our vision and goals. Flywheel Commerce Network is an Equal Opportunity Employer and participates in E-Verify. All applicants will receive fair consideration for employment. We do not discriminate based upon race, color, religion, sex, sexual orientation, age, marital status, gender identity, national origin, disability, or any other applicable legally protected characteristics in the location in which the candidate is applying.

If you have any accessibility requirements that would make you more comfortable during the application and interview process, please let us know at [e-mail] so that we can support you.

For more information about what data we collect and how we use it, please refer to ourPrivacy Policy .

IMPORTANT ALERT:Please beware of fraudulent job communications from individuals falsely claiming to be from Flywheel. We've identified fraudulent activity through social media and messaging services purporting to be from Flywheel requesting payments for job- and recruitment-related expenses. Flywheel never asks candidates for personal information such as bank account data or tax IDs nor payments via social media or chat-based applications. Report suspected fraud to local authorities immediately. To learn more, clickhere .

Please note,we do not accept unsolicited resumes from 3rd party Recruitment Firms.

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