Senior Specialist, Client Events

Osler; Toronto; Hybrid; CAD 70,000 - 90,000; Full time

Job summary

A leading Canadian law firm is seeking a Senior Specialist in Client Events to enhance their Client Development & Marketing Team in Toronto. The role involves planning, coordinating, and executing client seminars and social events, requiring a minimum of 5 years of related experience. Ideal candidates will have a strong background in event technology and exceptional customer service skills. This position offers a hybrid work arrangement.

Qualifications

• Minimum of 5 years of experience in event planning and execution.
• Experience in a corporate or professional environment preferred.
• Strong event technology understanding required.

Responsibilities

• Support the planning and execution of client events.
• Oversee event intake and workflow management.
• Manage virtual event technology requirements.

Skills

Event planning and management

Customer service orientation

MS Office proficiency

Attention to detail

Communication skills

Education

College diploma or university degree

Tools

ON24

Zoom

WordPress

Job description

Osler, Hoskin & Harcourt LLP is one of Canada’s leading business law firms. Advising many of Canada’s corporate leaders, as well as U.S. and international parties with extensive interest in Canada, our more than 1,000 firm members are based in offices in Toronto, Montréal, Ottawa, Vancouver, Calgary and New York.

Osler prides itself on attracting and maintaining some of the brightest talent in the legal arena. Our lawyers, students, management and staff have created a unique firm culture which nurtures mentoring and the exchange of ideas. Osler is a dynamic and exciting place to further your career or carve out a new path.

Osler is hiring a Senior Specialist, Client Events to join our Client Development & Marketing Team. This role is located in our Toronto office and reports to the Manager, Client Events. This individual will be working directly with partners, business development and senior management in the planning and execution of client in-person and virtual seminars, webinars and client social events. We are looking for someone who has experience running webinars and is familiar with webinar and virtual event technology.

Major Responsibilities

• Support leadership and serve as right hand to the Manager, Client Events : Act as a key support to the Manager, Client Events in the planning, coordination, and execution of the firm’s client events — including seminars, webinars, client social events, and sponsorships, both in-person and virtual
• Oversee event intake and workflow : Oversee the flow of event requests, ensuring timely intake, evaluation, and assignment. Assign projects to team members in alignment with workload, skill sets, and strategic goals
• Work directly with partners and business development on the creation of event briefing documents to ensure that event objectives and goals are understood
• Manage virtual event technology requirements, including the firm CRM (OnePlace), CMS (WordPress), Zoom and our preferred webinar platform (ON24)
• Train lawyers and guests on how to use the ON24 webinar platform and manage all event logistics on the day of the event
• Coordinate with our writing team on the drafting of event invitations
• Compile and analyze post-event surveys and feedback and arrange appropriate follow-up
• Continually evaluate our client event offerings to ensure they are on brand and consistent in delivery
• Source and develop strong relationships with external vendors in support of the firm’s event program
• Some overtime is required (executing evening social events)

Position Requirements

Education and Experience

This position requires a college diploma or university degree. The role requires a minimum of 5 years of experience planning and executing events, ideally in a corporate environment. Experience in a legal or professional services environment is preferred. Experience with event technology, including ON24, Zoom, Marketing CMS is strongly desired. An equivalent combination of education, training, and experience may be acceptable.

Knowledge and Skills

Demonstrated knowledge of event planning and management principles, methods and techniques

Proficient with MS Office, including Word, Excel, Outlook and PowerPoint

Strong customer-service orientation

Ability to take ownership of projects, as well as multi-tasking multiple concurrent events

Superior accuracy, attention to detail, creativity, time-management and organizational skills

Excellent written and oral communication skills

We are currently working in a hybrid work arrangement, which includes a requirement to work primarily in the office and flexibility to work remotely up to 2 days per week.

Accessibility and Accommodation

We thank all applicants for their interest in Osler; however, only chosen applicants will be contacted. Osler is committed to fostering a diverse and inclusive work environment, and we welcome and encourage applications from people with disabilities and people with diverse backgrounds, identities, and cultures. Accommodations are available upon request for candidates in all phases of the selection process.

Background and Reference Checks

Please note that any offer of employment will be conditional upon background and reference checks, including a criminal record check, credit check, and employment and educational verifications.

If you have the required background with the ability to provide exceptional customer service and wish to work in one of Canada's leading law firms, please reply in confidence with a cover letter and résumé by the closing date.

No agencies or phone calls / emails please.

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