Senior Specialist, Beauty Operations

Shoppers Drug Mart; London; On-site; CAD 45,000 - 75,000; Full time

Job summary

An established industry player is seeking a passionate Beauty Operations Specialist to oversee beauty business across multiple locations. This role involves collaborating with store teams to drive sales, enhance customer experiences, and develop beauty managers. The ideal candidate will possess strong coaching skills, a flair for makeup artistry, and a deep understanding of retail dynamics. Join a vibrant team committed to innovation in health and wellness, where your contributions will help shape a brighter future for customers and colleagues alike.

Benefits

Employee Discounts

Competitive Pay

Online Learning Opportunities

Qualifications

• 5-7 years in retail/marketing experience required.
• Strong coaching and makeup artistry skills are essential.

Responsibilities

• Support sales growth through corporate program implementation.
• Coach beauty teams to enhance customer experience.

Skills

Sales Growth

Coaching Skills

Makeup Artistry

Customer Experience

Business Acumen

Communication Skills

Education

Post-secondary diploma in Marketing

Courses in Makeup Artistry

Tools

Retail Management Software

Job description

Location:

601 Consortium Court, London, Ontario, N6E 2S8

At Shoppers Drug Mart, we’re innovating health and wellness in Canada. From prescriptions to walk-in clinics, and a beloved loyalty program, we’re caring and supporting our customers in new ways every day.
With more than 1,300 locally owned and operated stores from coast to coast, the Shoppers Drug Mart network is more than a great place to shop, it’s a great place to work. We’re committed to building our talented team who champion collaboration, kindness, and inclusivity. Join our team, and help recognize a healthy future for your career and for all Canadians.

Why this role is important?

Are you a natural influencer who is passionate about inspiring teams to do their best through meaningful coaching and conversations? Are you a collaborator who can work with varying levels at both store level and corporate, while demonstrating tact and diplomacy at all times? Do you know what it takes to dazzle customers and see where the opportunities are? A career as a Beauty Operations Specialist is an opportunity to flex your beauty and retail excellence know-how on a regional level and to grow professionally and personally at the same time. This is your opportunity to be a Beauty Boss!

Discover the beauty of working here.

Job Description (LOCATION, PROVINCE)

Reporting directly to the Vice President(s), Operations, the incumbent oversees the beauty business for a region of Shoppers Drug Mart locations. They will collaborate with store teams to monitor and achieve sales targets. The incumbent will optimize the performance of beauty components by identifying gaps, providing guidance, and leveraging sales tools. The primary focus will be on business building, including eventing, makeup artistry, and utilizing all available sales tools.

The incumbent liaises between Store Management, beauty teams, and vendors to facilitate a customer-centric sales culture through coaching and development of Beauty Managers and their teams.

Secondary responsibilities include supporting the execution of national programs and liaising with the Central office.

Primary responsibilities

Through store visits and communication, support sales growth, customer service, and business building tactics. They will:

Sales

• Partner with store management to support the growth of the beauty business through implementation of corporate programs and standards.
• Develop a strong sales culture with beauty managers and teams using available tools, coaching, and follow-up.
• Review sales data to monitor key performance indicators.

Customer Experience

• Identify gaps in the current customer experience within the beauty department.
• Influence beauty teams to create in-store "wow" experiences.
• Coach and develop beauty teams to deepen customer understanding and increase empathy.

Business Building, Coaching, and Development

• Identify community opportunities to drive store traffic.
• Conduct business reviews focusing on sales, customer experience, and business tactics.
• Provide coaching and training on sales techniques, makeup artistry, and digital tools.
• Support in-store events and promotional initiatives to increase business.
• Collaborate with internal and external partners to develop solutions for growth.
• Source and monitor beauty candidates, and develop a motivated sales team.
• Drive profitability by coaching sales techniques and staying current with trends.

Other

• Plan and coordinate new capital projects, including recruitment, vendor coordination, and training for store openings and transitions.

Skills, Experience & Education

Skills

• Initiative and judgment to organize tasks and prioritize effectively.
• Ability to drive sales and adapt to change.
• Courtesy, tact, diplomacy, and enthusiasm in relationships.
• Coaching and makeup artistry skills.
• Business acumen in beauty, fashion, and growth strategies.
• Professional mannerisms, influence, and motivation skills.
• Conflict resolution, creative problem-solving, and decision-making abilities.
• Excellent communication skills, both verbal and written.
• Computer literacy and store system knowledge.

Experience

Between five and seven years of retail and/or marketing or equivalent experience.

Education

Post-secondary courses or a diploma in Marketing, Business, Makeup Artistry, Esthetics, or equivalent.

Working Conditions

Physical effort includes sitting, standing, walking, reaching, bending, and lifting light objects. Store visits require standing and walking for extended periods.

Why work at Shoppers Drug Mart?

Gain unique retail industry experience, enjoy benefits like discounts, competitive pay, and online learning. Take ownership and find meaningful ways to care for your work, colleagues, customers, and community.

How You’ll Succeed:

We seek authentic, trustworthy, and connection-building individuals who align with our values. If you are open-minded, adaptable, and thrive in a fast-paced retail environment, apply today.

Employment Type: Full-time

Type of Role: Regular

We value Canada’s diversity and are committed to inclusive hiring. Accommodation is available upon request for applicants with disabilities during the recruitment process and employment.

Please Note: If you have Employee Self Service (ESS) on Workday, apply via the Workday application.