Senior Specialist, Auto Vendor Partnerships – Waterloo, Ontario

Heartland Farm Mutual Inc.; Waterloo; On-site; CAD 60,000 - 100,000; Full time

Job summary

An established industry player is seeking a Senior Specialist for Auto Vendor Partnerships within their Claims Department. This role involves developing and maintaining vendor processes, evaluating performance, and managing relationships to ensure effective claims management. The ideal candidate will have a strong background in vendor management and analytical skills, thriving in a collaborative environment. Join a team that values personal growth and strives for excellence, making a difference in the insurance industry. If you are passionate about process improvement and vendor relations, this opportunity is perfect for you.

Qualifications

• Experience in vendor management and performance evaluation is essential.
• Strong analytical and communication skills required.

Responsibilities

• Develop and maintain process documentation for auto vendors.
• Evaluate vendor performance and manage vendor relationships.
• Analyze escalations and implement corrective actions.

Skills

Vendor Management

Process Documentation

Performance Evaluation

Analytical Skills

Communication Skills

Education

Bachelor's Degree in Business or related field

Job description

Located in Ontario and Nova Scotia, Heartland Mutual Insurance strives to be the Best Mutual. Our team of talented and dedicated professionals challenge the norm and strive to be extraordinary. It’s all about fulfilling our promise with a personal approach. With our team, you’ll bring this purpose to life every day by living our values, being open to change, and pursuing your career aspirations.

Heartland Mutual Insurance has an excellent opportunity in our Claims Department for a Senior Specialist, Auto Vendor Partnerships.

What you will do…

• Develop and maintain comprehensive process documentation for APD and AB vendors.
• Evaluate vendor performance through audits, performance reviews, and feedback sessions.
• Manage AB vendor relationships to ensure effective claims management.
• Oversee Independent Auto Appraisers, ensuring their alignment with corporate standards.
• Act as the key contact for escalated vendor-related issues, addressing concerns efficiently.
• Analyze escalations, implement corrective actions, and communicate outcomes to internal stakeholders and vendor partners.
• Review claims handling procedures involving vendors, recommending process enhancements to drive efficiency and cost-effectiveness.
• Develop and provide detailed reports on vendor performance, cost metrics, and industry benchmarks to guide strategic decision-making.
• Actively monitor and evaluate industry trends related to auto repair methodologies, parts and labor costs, rehabilitation services, and accident benefits claims management.
• Support and ensure vendor readiness for catastrophic events.
• Collaborate with internal stakeholders to inform training and audit practices based on vendor performance insights.
• Engage with Claims team and leadership and other internal stakeholders to ensure vendor strategies are aligned with overall organizational objectives.

Intrigued? We can’t wait to hear from you!

If you have the qualifications we are seeking and would thrive in a work environment where you are valued and respected, please apply on the company website. Accommodations are available on request for candidates taking part in all aspects of the selection process.

A Place Where YOU Can Make a Difference! Proudly Canadian. Mutually Owned.