Senior Specialist, Auto Physical Damage Claims – Waterloo, Ontario

Heartland Farm Mutual Inc.; Waterloo; On-site; CAD 75,000 - 95,000; Full time

Job summary

Heartland Mutual Insurance is seeking a Senior Specialist in Auto Physical Damage Claims in Waterloo, Ontario. In this role, you will mentor adjusters, enhance training, and oversee technical claims matters, ensuring high standards in customer service and claims resolution.

Qualifications

• Experience in claims management and a strong understanding of technical claims.
• Ability to mentor and coach less experienced staff.
• Strong analytical skills to handle complex case evaluations.

Responsibilities

• Acting as primary mentor and coach for adjusters and support staff.
• Managing escalations and collaborating on claims audits.
• Providing oversight on technical claims and assisting in identifying fraud.

Skills

Mentorship

Customer Service

Analytical Thinking

Fraud Detection

Technical Claims Oversight

Job description

Senior Specialist, Auto Physical Damage Claims – Waterloo, Ontario

Located in Ontario and Nova Scotia, Heartland Mutual Insurance strives to be the Best Mutual. Our team of talented and dedicated professionals challenge the norm and strive to be extraordinary. It’s all about fulfilling our promise with a personal approach. With our team, you’ll bring this purpose to life every day by living our values, being open to change, and pursuing your career aspirations.

Heartland Mutual Insurance has an excellent opportunity in our Claims Department for a Senior Specialist, Auto Physical Damage Claims.

• Act as a primary mentor and coach for less experienced adjusters and support staff.
• Coordinate, facilitate, and enhance formal and informal training opportunities.
• Manage escalations from policyholders, brokers, adjusters, and vendors.
• Collaborate closely with the QA Specialist to support the claims audit and QA programs.
• Partner with the Training Lead to develop and deliver targeted training resources.
• Provide expert oversight on technical claims matters, including complex coverage determination, liability assessments, and settlement strategies.
• Conduct thorough bi-annual reviews of claims reserves.
• Assist in identifying potential fraudulent claims, working closely with adjusters and the Senior Special Investigator when necessary.
• Assist with managing vendor relationships, proactively identifying and addressing service issues to ensure vendor accountability, performance standards, and compliance.
• Participate in vendor selection processes, vendor audits, and performance reviews to optimize service delivery and cost-effectiveness.

Intrigued? We can’t wait to hear from you!

If you have the qualifications we are seeking and would thrive in a work environment where you are valued and respected, please apply on the company website. Accommodations are available on request for candidates taking part in all aspects of the selection process.

A Place Where YOU Can Make a Difference! Proudly Canadian. Mutually Owned.