Senior Solutions Integration EngineerHOT

GeoComply; Vancouver; Hybrid; CAD 100,000 - 140,000; Full time

Job summary

A tech company specializing in geolocation and cybersecurity is looking for a Senior Solutions Integration Engineer in Vancouver. The ideal candidate should have a Bachelor’s degree in Computer Science or Engineering, experience with SDK integrations, and strong technical communication skills. The role involves working closely with customers to ensure successful integrations and contributing to the product roadmap. This position offers a competitive salary between $100,000 and $140,000 CAD, plus additional benefits.

Benefits

Performance-based bonus

Equity plans

Paid vacation and sick days

Extended health benefits

Generous Learning & Development Allowance

Sports and Physical Wellness budget

Team-building events

Qualifications

• Experience in a technical role with customer interaction.
• Strong understanding of software development lifecycles.
• Excellent communication skills to explain complex concepts.

Responsibilities

• Serve as a technical point of contact for customers.
• Translate customer integration needs into technical specifications.
• Work closely with engineering to facilitate smooth implementation.

Skills

SDK integrations for browser and mobile applications

Technical problem-solving

Technical communication

Analytical skills

Education

Bachelor's degree in Computer Science or Engineering

Tools

API integrations

Job description

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Senior Solutions Integration Engineer

Office Location Vancouver, BC Department Engineering Work Type Full-time, hybrid Apply to this job About GeoComply We’re GeoComply! We are at the forefront of geolocation, cybersecurity, and anti-fraud innovation, developing and delivering cutting-edge technologies to help ensure regulatory compliance, combat bad online actors, alleviate user friction, and protect businesses from fraud.Achieving significant business and revenue growth over the past three years and dubbed a tech “Unicorn,” GeoComply has been trusted by leading global brands and regulators for over ten years. Our compliance-grade geolocation technology solutions are installed on over 400 million devices and analyze over 12 billion transactions a year.At the heart of it all is the people, united by a deep commitment to problem-solving and revolutionizing how people and businesses use the internet to instill confidence in every online interaction. With teams across five countries, three continents, and a global customer base, we have no plans to slow down. The Role GeoComply is seeking a highly technical and customer-focused Senior Solutions Integration Engineer to join our Product and Engineering organization. In this critical role, you will be the primary technical bridge between our key customers and our product development lifecycle, ensuring successful integrations and driving product improvements based on direct customer feedback.You will be responsible for deeply understanding our customers' technical environments, integration challenges, and requirements. By translating these insights into actionable technical specifications and user stories, you will directly influence our product roadmap and contribute to delivering solutions that meet their needs effectively.The ideal candidate is a hands-on technical expert with a strong customer-centric mindset and the ability to engage in deep technical discussions with customers. You will be adept at collecting valuable feedback, prioritizing it for the product backlog, and collaborating closely with the engineering team to deliver seamless integrations and valuable new features.

Key Responsibilities

• Serve as a technical point of contact for all customers throughout their integration journey and beyond, gaining a deep understanding of their technical environments, challenges, and integration requirements.
• Conduct in-depth technical discussions with customers to analyze their integration needs and translate them into clear, detailed technical specifications, integration plans, and user stories for the engineering team.
• Collect, analyze, and prioritize customer feedback related to integrations and product functionality, ensuring valuable insights are incorporated into the product backlog.
• Work closely with the Product Management team to align customer needs with the product roadmap, particularly focusing on integration-related requests.
• Collaborate directly with the engineering team to brainstorm technical solutions, ensure the feasibility of integration requests, and facilitate smooth implementation.
• Communicate complex technical concepts and integration processes effectively to customers, sales teams, and internal stakeholders.
• Assist existing customers with technical integration inquiries, providing direct support for complex issues and escalating appropriately to the engineering team when necessary.
• Proactively seek to understand the competitive landscape in relation to integrations and product features, providing insights based on customer interactions and market awareness.

Who You Are

Bachelor's degree in Computer Science, Engineering, or a related technical field, or equivalent practical experience.

Experience working with SDK integrations for browser solutions and / or mobile applications (Android / iOS), demonstrating a strong understanding of integration principles.

Proven experience in a technical role (e.g., Software Engineer, Solutions Architect, Technical Consultant, Customer Success Engineer, Customer Engineer, Integration Engineer) with substantial direct customer interaction and a focus on technical problem-solving.

Experience in a customer-facing technical role with responsibilities for understanding customer needs and translating them into technical requirements.

Strong understanding of software development lifecycles, API integrations, and technical architecture principles.

Excellent technical communication and presentation skills, with the ability to explain complex technical concepts clearly and concisely to both technical and non-technical audiences.

Demonstrated experience working closely and collaboratively with engineering teams to deliver technical products or features, particularly focusing on integration aspects.

Proven ability to influence technical discussions and contribute to technical decision-making within a product development context.

Familiarity with agile development methodologies and backlog management.

Strong analytical and problem-solving skills, with a proactive approach to identifying and addressing customer integration challenges.

Salary Range

100000 - 140000 CAD, per-year-salary

Our compensation reflects the cost of labor across several Global markets. The salary for this position ranges from $100,000 / year up to $140,000 / year. Pay is based on several factors evaluated throughout the interview, including market location, job-related knowledge, skills, and experience. At GeoComply, our salary bands are crafted with purpose. They testify to the diverse range of skills and experiences that fuel our success.In addition to our competitive salary package, we also offer the following personal and professional development benefits : Performance-based bonusEquity plansPaid vacation and sick daysExtended health benefitsGenerous Learning & Development AllowanceSports and Physical Wellness budget (30% of L&D Allowance)Charitable and DEI initiativesTeam-building events