Senior Solutions Engineer - Commercial & Bilingual (French/English)

Talkdesk; Canada; On-site; CAD 167,000 - 251,000; Full time

Benefits offered by this job

Medical, Dental, Vision insurance

401(k) plan

Uncapped paid time off

14 paid holidays annually

Job summary

A leading software company is looking for a Solutions Engineer in Canada. The role involves conducting research, engaging with customers, and presenting solutions tailored to their needs. Candidates should have over 8 years of experience in telecommunications software and be bilingual in French. This position offers a competitive pay range and a rich benefits package, promoting a culture of inclusivity and diversity.

Qualifications

• 8+ years as a Solutions Engineer in Software or VOIP/Telecommunications.
• Ability to command attention and deliver compelling presentations.
• Excellent communication skills to lead technical discussions.

Responsibilities

• Conduct research to understand customer business environment.
• Carry out discovery conversations to uncover customer needs.
• Design and deliver presentations to customers showcasing solutions.

Skills

Bilingual in French

Excellent presentation skills

Problem-solving skills

Ability to communicate technical concepts

Education

B.S. in Computer Science or equivalent

Tools

CRM Software

Data Warehousing

Business Intelligence

Job description

Talkdesk is pioneering a new era of Customer Experience Automation (CXA), redefining how the world’s most admired brands interact with their customers through AI. Our global team of courageous innovators is customer-obsessed, building AI-first solutions that put empathy, trust, and transparency at the center of every interaction. We foster an inclusive culture where diverse perspectives drive our success and every voice belongs. Combining the stability of a global leader with the agility of a disruptor, Talkdeskers are empowered with the autonomy to drive meaningful impact, while giving back to the communities and environment around us.

Talkdesk has been recognized as a Leader in the Gartner® Magic Quadrant™ for Contact Center as a Service (CCaaS) and in the G2 Overall Grid® Reports for AI Agents and Contact Center. With seven consecutive years on the Forbes Cloud 100 and multiple AI Breakthrough awards, there has never been a more exciting time to join us as we shape the future of customer experience automation!

• Conducts research to prepare for upcoming meetings with prospects to understand their business environment, market, customers, competitors and general business challenges.
• Carries out discovery conversations with customers to understand their needs and requirements for a new solution. Uncovers customer pains, learns about customer's objectives and potential needs, gathers metrics necessary for pricing and/or value discussions. Listens to the customer to gather information that can be leveraged in upcoming presentations.
• Uses their in-depth knowledge of Talkdesk solutions and capabilities to specify the appropriate solution(s) for customer needs and requirements. The SE is continually learning about Talkdesk solutions to keep up with innovations and new releases of TD software.
• Designs and delivers presentations to customers, on-site & virtual, showing Talkdesk’s capabilities, aligned to the customer's pains and needs that were uncovered during Discovery.
• Generates simple value statements illustrating the financial value of a Talkdesk solution to customers.
• Assists with scoping SOWs for customer implementations as needed.
• Scopes, executes and manages customer pilots and POCs.
• Respond to functional and technical RFI/RFP requirements and mapping said requirements to the software solution.
• Work closely with product management and engineering teams to ensure that customer feedback is incorporated into product roadmaps.
• Assists with marketing and demand generation events as necessary.

Core Background

• B.S. Computer Science, Software Engineering, MIS or equivalent work experience.
• 8+ years as a Solutions Engineer in Software, VOIP/Telecommunications, contact centers, premise or cloud selling to Commercial or Enterprise customers.
• Bilingual in French
• Ability to command the attention in a room by delivering compelling presentations and demonstrations.
• Good problem solving skills, including the ability to meet a business requirement with a technical solution.
• Ability to communicate complex technical concepts to both technical and non-technical audiences.
• Excellent presentation and communication skills, including the ability to lead technical discussions and demonstrations with customers.
• Knowledge of Customer Relationship Management Software, ITSM, Data Warehousing, Business Intelligence is a plus.
• Knowledge of UCaaS, CCaaS software is a plus.
• Knowledge in web / scripting technologies is a plus

Pay Range (OTE)

167,000 - 251,000 CAD

Other Types of Pay

Based on level and role the employee may be eligible for long term incentives in the form of equity and short term incentives of either bonus or commission.

Health Insurance

Medical, Dental, Vision, Life and Disability Insurance, Employee Assistance Program (EAP).

Retirement Benefits

401(k) plan

Paid Time Off

Talkdesk offers an uncapped paid time off program, subject to manager approval and consistent with business needs.

Paid Holidays

Talkdesk offers 14 paid holidays each year.

Paid Sick Leave

Employees have uncapped paid time off, subject to manager approval and consistent with business needs.

Method of Application

Apply online.

Application Window

The application window is expected to close at least 5 days from the posting date. The application was posted on 01/26/2026.

All questions or concerns about this posting should be directed to the Talent team at [e-mail].

Work Environment and Physical Requirements

Primarily office-environment work, extended periods of sitting or standing, computer-based work. Limited lifting, and equipment usage limited to computer-related equipment (keyboards, mouse, etc.)

The Talkdesk story hinges on empathy and acceptance. It is the shared goal among all Talkdeskers to empower a new kind of customer hero through our innovative software solution, and we firmly believe that the best path to success for our mission is inclusivity, diversity, and genuine acceptance. To that end, we will hire, promote, work along, cheer for, bond with, and warmly welcome into the Talkdesk family all persons without regard to ethnic and racial identity, indigenous heritage, national origin, religion, gender, gender identity, gender expression, sexual orientation, age, disability, marital status, veteran status, genetic information, or any other legally protected status.