Senior Solutions Engineer

Sprout Social; Canada; Hybrid; CAD 142,000 - 196,000; Full time

Job summary

A leading social media management company is seeking a Senior Solutions Engineer. This role involves supporting the Enterprise sales team, collaborating with Account Executives, and serving as a product expert. Ideal candidates have over 5 years of SaaS experience and excellent communication skills. The position offers a competitive salary in a dynamic environment.

Benefits

Flexible paid time off

Parental leave program

Wellness initiatives

Ongoing education and development opportunities

Insurance and benefit options

Qualifications

• 5+ years of tech/SaaS experience in a Solutions Engineer role.
• Experience demonstrating a software platform.

Responsibilities

• Collaborate with Account Executive team in a customer-facing environment.
• Serve as a product expert within SaaS based applications.
• Break down complex topics for the audience.

Skills

SaaS experience

Technical presentation

Excellent communication

Understanding of social networks

Sales and marketing savvy

Education

Bachelor's degree

Job description

We know experience is built in a number of ways. Even if your background doesn’t match the exact requirements, we encourage you to apply and share any relevant skills in a cover letter. Sprout welcomes all candidates to apply, including those who identify as BIPOC, women and underrepresented genders in tech, LGBTQIA+, parents, veterans, persons with disabilities and people of all faiths.

Senior Solutions Engineer

Description

Sprout Social is looking to hire a Senior Solutions Engineer to join the Sales & Success team.

Why join Sprout’s Sales & Success team?

Joining the Sales and Success team is an opportunity to accelerate your career. We’re a winning team of sales professionals and support the leading social media management platform for businesses. Not only do you get to work alongside some of the sharpest minds in the industry, but you also get to work with some of the biggest brands in the world , including DoorDash, General Mills, Trello, Make-A-Wish Foundation, Edelman, and Blue Cross Blue Shield. And the real kicker? You get to design your career and follow the path that’s best for you. Wherever you want to go, we’re committed to helping you get there.

What you’ll do

• Be the technical counterparts to our Account Executive team, working collaboratively with your peers in a customer-facing environment
• Serve as a product expert within SaaS based applications or Social Intelligence
• Break down complex topics and make them easily digestible to your audience
• Have a natural technical curiosity and can understand the sometimes complex changes and discussions around the network APIs.

What you’ll bring

Sprout Social is looking for a collaborative Senior Solutions Engineer to support our Enterprise sales team who is sales and marketing savvy, has a confident presence, and loves working with prospects and customers in a fast-paced environment.

The minimum qualifications for this role include:

• 5+ years of tech/SaaS experience in a Solutions Engineer role partnering with Account Executives and selling into Enterprise customers
• Experience demonstrating a software platform (making presentations)

Additionally, these are the preferred qualifications that would indicate a particularly strong candidate:

• Understanding of social networks (in particular Twitter, Facebook, Instagram, and LinkedIn) and social media strategy for large organizations
• Experience presenting to Marketing and Social Media professionals, including Directors/VPs of Marketing and CMOs.
• Understanding of the Front-Office Tech Stack space and how Sprout Social will fit into it.
• Ability to work on multiple projects and simultaneously support the Sales team
• Understanding of all components of the software sales process
• Excellent communication and presentation skills with the ability to present to a variety of external audiences

How you’ll grow

Within 1 month, you’ll plant your roots, including:

• Complete Sprout Social’s new hire training & onboarding program alongside other new Sprout team members. You’ll gain a broader understanding of our products and how your role fits into the organization.
• Partner with the Manager of Solutions Engineering to define key success metrics for your role and how you will measure against them.
• Shadow Solutions Engineers on calls and demos to learn sales strategies and positioning.
• Dive right into our platform to learn about what makes our platform unique and why customers love our solutions.
• Learn Sprout’s go-to-market messaging, key differentiators, develop and personalize segment-specific value propositions.
• Complete a demo and written certification to ensure comprehension.

Within 3 months, you’ll start hitting your stride by:

• Regularly meet with your Account Executives to define a relationship that ensures seamless communication and coordination on all net new business generation and expansion opportunities.
• Begin to conduct demos on your own with minimal oversight. You will consult with prospects and customers to identify their business goals and objectives and translate their needs into actionable next steps.

Within 6 months, you’ll be making a clear impact through:

• Be highly confident in demoing our platform and will apply the “Demonstration to Win” methodology for all of your demos.
• Fully grasp the various use cases for social media - brand awareness, customer care, lead generation, etc.
• Successfully position our solution against any number of competitors.
• Become a Sprout Social and social media expert to confidently speak to ever-changing trends, new product features, and platform enhancements to help our customers realize their full potential and accomplish their goals.

Within 12 months, you’ll make this role your own by:

• Be someone who is held in high regard by their peers and the Account Executives you support.
• Be a contributor to the broader Solutions Engineering team and help to create training materials for the Sales team and onboard new Solutions Engineers.

Of course, what is outlined above is the ideal timeline, but things may shift based on business needs, and other projects and tasks could be added at the discretion of your manager.

Our Benefits Program

We’re proud to regularly be recognized for our team, product and culture. Our benefits program includes:

• Insurance and benefit options that are built for both individuals and families
• Progressive policies to support work/life balance, like our flexible paid time off and parental leave program
• High-quality and well-maintained equipment - your computer will never prevent you from doing your best
• Wellness initiatives to ensure both health and mental well-being of our team
• Ongoing education and development opportunities via our Grow@Sprout program, employee-led diversity, equity and inclusion initiatives and mentorship programs for aspiring leaders
• Growing corporate social responsibility program that is driven by the involvement and passion of our team members

This role’s On Target Earnings (“OTE”) is $142,400 (min), $178,000 (mid), $195,800 (max) CAD annually. OTE is governed by an incentive plan. It is the sum of a fixed base salary plus incentives at target performance. Incentive compensation will vary based on performance.

The listed ranges represent the expected earning potential in this position. Starting salaries for well-qualified new hires are typically around the midpoint of the range. These ranges were determined by a market-based compensation approach; we used data from trusted third-party compensation sources to set equitable, consistent, and competitive ranges. We also evaluate compensation bi-annually, identify any changes in the market and make adjustments to our ranges and existing employee compensation as needed.

OTE is only one element of an employee's total compensation at Sprout. Every Sprout team member has an opportunity to receive restricted stock units (RSUs) under Sprout’s equity plan. We have outlined the various components to an employee’s full compensation package here to help you to understand our total rewards package.

Candidates for this remote work opportunity must be based in either British Columbia or Ontario. If you are based in another location within Canada, we aren’t able to hire in your location at this time; however, if you’d like to stay in touch with us in case that changes in the future, please apply and we’ll save your application for possible future consideration.

Sprout Social Inc. and its subsidiaries process personal data submitted through your application to assess your qualifications for employment and to inform our hiring decision and, where applicable, for required governmental reporting. For more information, please review Sprout's Global Applicant Privacy Notice .

Sprout Social is a global leader in social media management and analytics software. Sprout’s intuitive platform offers comprehensive social media management solutions, including publishing and engagement functionality, customer care, influencer marketing, advocacy, and AI-powered business intelligence to more than 30,000 brands. Founded in 2010, Sprout has a hybrid team located across the globe. Sprout Social has been recognized as a Glassdoor Best Places to Work, PEOPLE Companies that Care, Great Place to Work Best Workplace for Parents and more.

Sprout Social powers open communication between individuals, brands and communities through elegant, sophisticated software. We are relentless about solving hard problems for our customers and committed to both customer and team success. Our team’s shared belief in Sprout’s mission promotes a culture of openness, empowerment and fun.

Sprout Social is looking to hire a Senior Solutions Engineer to join the Sales & Success team.

Why join Sprout’s Sales & Success team?

Joining the Sales and Success team is an opportunity to accelerate your career. We’re a winning team of sales professionals and support the leading social media management platform for businesses. Not only do you get to work alongside some of the sharpest minds in the industry, but you also get to work with some of the biggest brands in the world , including DoorDash, General Mills, Trello, Make-A-Wish Foundation, Edelman, and Blue Cross Blue Shield. And the real kicker? You get to design your career and follow the path that’s best for you. Wherever you want to go, we’re committed to helping you get there.

What you’ll do

• Be the technical counterparts to our Account Executive team, working collaboratively with your peers in a customer-facing environment
• Serve as a product expert within SaaS based applications or Social Intelligence
• Break down complex topics and make them easily digestible to your audience
• Have a natural technical curiosity and can understand the sometimes complex changes and discussions around the network APIs.

What you’ll bring

Sprout Social is looking for a collaborative Senior Solutions Engineer to support our Enterprise sales team who is sales and marketing savvy, has a confident presence, and loves working with prospects and customers in a fast-paced environment.

The minimum qualifications for this role include:

• 5+ years of tech/SaaS experience in a Solutions Engineer role partnering with Account Executives and selling into Enterprise customers
• Experience demonstrating a software platform (making presentations)

Additionally, these are the preferred qualifications that would indicate a particularly strong candidate:

• Understanding of social networks (in particular Twitter, Facebook, Instagram, and LinkedIn) and social media strategy for large organizations
• Experience presenting to Marketing and Social Media professionals, including Directors/VPs of Marketing and CMOs.
• Understanding of the Front-Office Tech Stack space and how Sprout Social will fit into it.
• Ability to work on multiple projects and simultaneously support the Sales team
• Understanding of all components of the software sales process
• Excellent communication and presentation skills with the ability to present to a variety of external audiences

How you’ll grow

Within 1 month, you’ll plant your roots, including:

• Complete Sprout Social’s new hire training & onboarding program alongside other new Sprout team members. You’ll gain a broader understanding of our products and how your role fits into the organization.
• Partner with the Manager of Solutions Engineering to define key success metrics for your role and how you will measure against them.
• Shadow Solutions Engineers on calls and demos to learn sales strategies and positioning.
• Dive right into our platform to learn about what makes our platform unique and why customers love our solutions.
• Learn Sprout’s go-to-market messaging, key differentiators, develop and personalize segment-specific value propositions.
• Complete a demo and written certification to ensure comprehension.

Within 3 months, you’ll start hitting your stride by:

• Regularly meet with your Account Executives to define a relationship that ensures seamless communication and coordination on all net new business generation and expansion opportunities.
• Begin to conduct demos on your own with minimal oversight. You will consult with prospects and customers to identify their business goals and objectives and translate their needs into actionable next steps.

Within 6 months, you’ll be making a clear impact through:

• Be highly confident in demoing our platform and will apply the “Demonstration to Win” methodology for all of your demos.
• Fully grasp the various use cases for social media - brand awareness, customer care, lead generation, etc.
• Successfully position our solution against any number of competitors.
• Become a Sprout Social and social media expert to confidently speak to ever-changing trends, new product features, and platform enhancements to help our customers realize their full potential and accomplish their goals.

Within 12 months, you’ll make this role your own by:

• Be someone who is held in high regard by their peers and the Account Executives you support.
• Be a contributor to the broader Solutions Engineering team and help to create training materials for the Sales team and onboard new Solutions Engineers.

Of course, what is outlined above is the ideal timeline, but things may shift based on business needs, and other projects and tasks could be added at the discretion of your manager.

Our Benefits Program

We’re proud to regularly be recognized for our team, product and culture. Our benefits program includes:

• Insurance and benefit options that are built for both individuals and families
• Progressive policies to support work/life balance, like our flexible paid time off and parental leave program
• High-quality and well-maintained equipment - your computer will never prevent you from doing your best
• Wellness initiatives to ensure both health and mental well-being of our team
• Ongoing education and development opportunities via our Grow@Sprout program, employee-led diversity, equity and inclusion initiatives and mentorship programs for aspiring leaders
• Growing corporate social responsibility program that is driven by the involvement and passion of our team members

This role’s On Target Earnings (“OTE”) is $142,400 (min), $178,000 (mid), $195,800 (max) CAD annually. OTE is governed by an incentive plan. It is the sum of a fixed base salary plus incentives at target performance. Incentive compensation will vary based on performance.

The listed ranges represent the expected earning potential in this position. Starting salaries for well-qualified new hires are typically around the midpoint of the range. These ranges were determined by a market-based compensation approach; we used data from trusted third-party compensation sources to set equitable, consistent, and competitive ranges. We also evaluate compensation bi-annually, identify any changes in the market and make adjustments to our ranges and existing employee compensation as needed.

OTE is only one element of an employee's total compensation at Sprout. Every Sprout team member has an opportunity to receive restricted stock units (RSUs) under Sprout’s equity plan. We have outlined the various components to an employee’s full compensation package here to help you to understand our total rewards package.

Candidates for this remote work opportunity must be based in either British Columbia or Ontario. If you are based in another location within Canada, we aren’t able to hire in your location at this time; however, if you’d like to stay in touch with us in case that changes in the future, please apply and we’ll save your application for possible future consideration.

Sprout Social Inc. and its subsidiaries process personal data submitted through your application to assess your qualifications for employment and to inform our hiring decision and, where applicable, for required governmental reporting. For more information, please review Sprout's Global Applicant Privacy Notice .

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