Senior Software Developer - CRM

Job Description:

Responsibilities:

• Aide in the upgrade of Microsoft Dynamics 2016 to current supported version.
• Update and configure connections to the CRM system.
• Update and configure CRM front-end portal solutions.
• Troubleshoot and remediate technical issues for both the CRM system and the front-end portal solutions.
• Understand, configure, troubleshoot and remediate issues with batch file processing as it relates to the CRM and front-end portal solutions.
• Required to translate technical systems specifications into working, tested CRM applications.
• This includes developing detailed programming specifications, writing and/or generating code, compiling data-driven programs, maintaining, and conducting unit tests.
• Resolves and troubleshoots technical problems which arise during the creation, use and operation of software packages.
• Creating and/or updating APIs.

General Skills:

• Experience in programming and analysis; specialized CRM software package support at the specified experience level.
• A solid understanding of low-code/no-code platforms.
• Ability to collaborate with IT Professionals throughout the Software Development Life Cycle.
• Experience in structured methodologies for the development, design, implementation and maintenance of applications.
• Experience in design, code, test, debug and document applications.
• Experience in the use of object and/or third generation language development tools.
• Experience in one or more programming languages.
• Experience in application design, latest design patterns, deployment and troubleshooting.
• Experience with relational and hierarchical database technologies.
• Experience in the use of information retrieval packages using query languages.
• Experience with one or more communications protocols.
• Experience eliciting and documenting information from diverse business area stakeholders and subject matter experts.
• Excellent analytical, problem-solving and decision-making skills; verbal and written communication skills; interpersonal and negotiation skills.
• A team player with a track record for meeting deadlines CRM Software Development Skills.
• Knowledge and experience with specific CRM software and anticipated future releases high availability solution design and implementation.
• Knowledge and experience with specific CRM enterprise architecture methodologies, design standards and tools.
• Experience with middleware and gateways.
• Expertise in specific tools for CRM software development.

Desirable Skills:

• Knowledge and experience with programming Internet-ready applications.
• Knowledge and experience in rapid application development (RAD) methodologies.
• Knowledge and understanding of Information Management principles, concepts, policies and practices.
• Experience reviewing, analyzing, and modifying product installation scripts including encoding, testing, debugging.
• Ability to provide post-implementation support and resolve any post-implementation technical issues.
• Experience conducting design walkthrough sessions with project team.
• Ability to provide user and system documentation as required.

Experience and Skill Set Requirements:

• Extensive experience with the following technologies:
• MS Dynamics (2016 and D365).
• C# programming.
• NET Framework - all supported versions.
• ASP .NET programming.
• SQL.
• XML.
• MS WebServices.
• MS SQL Server - all support versions.
• Batch file processing.
• API creation and configuration.
• Windows environments.
• Experience in programming and analysis at the specified experience level.
• Experience in structured methodologies for development, design, implementation and maintenance of applications.
• Experience managing multiple concurrent tasks.
• Experience formulating business processes.
• Demonstrated ability to develop successful relationships with all levels of stakeholders.
• Knowledge of and/or management of production, operations and application support functions in large or medium sized organizations.
• Experience with gathering business requirements.
• Excellent analytical, problem solving and decision making skills; oral and written communication skills; interpersonal and negotiation skills.
• A team player with a proven track record for meeting strict deadlines.
• Development of training curriculums, material and delivery of training sessions.