Senior Site Supervisor / 2IC for MARLANT DND

Commissionaires Nova Scotia; Halifax; On-site; CAD 60,000 - 80,000; Full time

Job summary

Commissionaires Nova Scotia is seeking a Senior Site Supervisor to ensure the operational success of their DND MARLANT contract in Halifax. This role entails managing security personnel, ensuring high-quality customer service, and adhering to government security policies. Candidates with strong leadership and a commitment to service excellence are encouraged to apply.

Qualifications

• Exceptional customer service and interpersonal skills.
• Ability to remain calm and exercise sound judgement in emergencies.
• Proficient in MS Suite software.

Responsibilities

• Lead and coach security personnel.
• Manage customer service quality and operational procedures.
• Conduct training and manage disciplinary processes.

Skills

Customer service

Interpersonal skills

Judgement

Multi-tasking

Communication

Attention to detail

Tools

MS Suite software

Job description

Commissionaires Nova Scotia (CNS) is the province’s not-for-profit provider of security, safety, training, and identification services. Winner of the Halifax Chamber of Commerce Not-For-Profit of the Year, we are an independent member of Commissionaires Canada, our parent federation employing over 22,000 nationwide. We exist to provide meaningful employment for veterans of the Canadian Armed Forces and RCMP, their families, and anyone else who wants to contribute to the security and well-being of Nova Scotians.

We are recognized for providing the highest quality of security services in Nova Scotia,with global certifications for our exceptional customer service, management standards, and environmental stewardship.

If you are interested in continuing your career with the winner of the 2024 Halifax Chamber of Commerce "Not-For-Profit Business of the Year", then we have an exciting opportunity for you! CNS is looking for someone to join our supervisor team as a Senior Site Supervisor for our longstanding and successful DND MARLANT contract.

Responsible to the Site Manager, our Senior Site Supervisor plays a key role in the operational success of our contract; responsible for leading and coaching people, delivering high level customer experience and managing all aspects of our commitment to our client.

THE ROLE

Position: Senior Site Supervisor
Competition Number:CNS 2025-06-17
Location: HMC Dockyard, Halifax
Reports to: MARLANT Site Manager

Working Hours: 0700-1500 Monday-Friday(some weekend and/or overtime will be required/necessary)
Hourly Wage: $32.30 per hour

Closing Date: 8th July 2025

Duties and Responsibilities:

Duties include, but are not limited to:

• Be knowledgeable of, or be willing to learn,Government Security Policy, National Defence Security Orders and Directives, DND Security Orders and all other pertinent DND orders or directives;
• Be knowledgeable of, or be willing to learn, provincial and federal legislation that may impact operations, including:
  • Nova Scotia Labour Act
  • Nova Scotia Occupational Health and Safety Act
  • Freedom of Information and Protection of Privacy Act
  • Human Rights Act
  • Labour Standards Code
  • Private Investigator and Private Guard Regulations
  • Workers’ Compensation Act

• Operational control of all Commissionairesincluding; initial interview and briefing, assignment to site and post, arrangements for initial on-the-job-training (OJT), initiating specialised training and ensure first-aid training is up to date.
• Effectively coach, motivate and provide feedback when necessary
• Resolving/addressing all complaints in a timely, professional, and satisfactory manner
• Conducting disciplinary investigations and managing disciplinary processes as required
• Ensure OH&S monthly reports are completed and submitted
• Conduct securityinvestigations as required, first level review of all incidents and incident reports
• Implement Shift Scheduling as required using ONWATCH
• Approving staff hours using ONWATCH
• Administrative control of gate records, incidents, and security infraction reports
• Ensure SWI, PPM and dress standards are adhered to
• Maintain coordination and control over all Keys, Passes and Logs
• Provide direction, assistance and leadership during emergencies
• Ensure escort duties, security checks and security patrols are carried out IAW established client SOP’s and CNS' SWI's
• Order supplies, equipment and CNS clothing for all MARLANT (CFB Halifax) staff
• Conduct after hour responses as required

WHO WE’RE SEEKING

Eligibility Requirements

Candidates must:

• Be aged 19 or older;
• Be legally eligible to work in Canada;
• Not have a criminal record for which a pardon has not been granted;
• Be able to provide fingerprints and complete a criminal record check;
• Be eligible to apply for, and attain, Government of Canada secret security clearance;
• Be able to communicate effectively in English (the ability to work in both official languages would be considered an asset).

Qualifications and Skills
The incumbent must possess the following experience, skills, and attributes:

• Exceptional customer service and interpersonal skills
• Demonstrated ability to remain calm and exercise sound judgement and decision making in emergency situations
• Demonstrated ability to multi-task, prioritize and adapt to changing situations
• Superior verbal and written communication skills
• Proven ability to lead a team focused on the common goal of providing superior service to the client
• Computer proficiency using MS Suite software
• Superior attention to detail
• Due to the scheduled hours, reliable transportation is required
• Valid driver’s license required and willingness to complete DND 404 accreditation

READY TO JOIN US?
This position is open to internal applicants (commissionaires should include their Corps #). We encourage veterans of the Canadian Armed Forces and RCMP to apply.

Our goal is to create an inclusive, diverse workplace representative, at all job levels, of the citizens we serve. At Commissionaires we support, value, and respect the different views, cultures and experiences of our employees, clients, business partners and community members. We welcome applicants that identify as Indigenous/Aboriginals, or African Nova Scotians and/or Other Racially Visible Persons, or Persons with Disabilities, or Persons who identify in the 2SLGBTQ+ community or others who reflect the diversity of Nova Scotian communities. If you are a member of one of these equity groups, you are encouraged to self-identify on your cover letter or during the application process.

We thank all applicants for their interest, but only those chosen for an interview will be contacted

Tags: Supervisor, security, security guard, security personnel, guarding, guard, patrol, customer service, customer, patrol, patrolling