Senior Site Reliability Engineer, Kong Konnect

Kong Inc.; Toronto; On-site; CAD 100,000 - 130,000; Full time

Job summary

A leading cloud API technology developer is seeking a Senior Site Reliability Engineer to enhance and operate their global SaaS platform. This hands-on role involves designing and automating production systems to ensure reliability and scalability. Ideal candidates will have strong Kubernetes expertise, experience in managing SaaS environments, and proficiency in Infrastructure as Code tools. Join a dynamic team dedicated to driving performance improvements and operational excellence.

Qualifications

• Proven experience managing SaaS or PaaS systems at enterprise scale.
• Deep expertise in Kubernetes with debugging capabilities.
• Experience in CI/CD pipelines and GitOps workflows.

Responsibilities

• Operate and scale Kong's global SaaS platform.
• Build and maintain Kubernetes-based infrastructure.
• Enhance observability and incident response readiness.

Skills

Kubernetes expertise

SaaS/PaaS management

Infrastructure as Code (Terraform)

CI/CD pipelines

Programming (Go, Python, Bash)

Education

BS in Computer Science or equivalent practical experience

Tools

Terraform

ArgoCD

Prometheus

Grafana

Datadog

Job description

Senior Site Reliability Engineer, Kong Konnect

Join to apply for the Senior Site Reliability Engineer, Kong Konnect role at Kong Inc.

Are you ready to power the World's connections? If you don’t think you meet all of the criteria below but are still interested in the job, please apply. Nobody checks every box - we’re looking for candidates that are particularly strong in a few areas, and have some interest and capabilities in others.

About The Role As a Site Reliability Engineer, you’ll join the global Platform SRE team responsible for building, operating, and scaling Kong’s multi-region SaaS platform that powers the world’s API connectivity. You’ll design, automate, and run production systems serving thousands of customers across AWS, GCP, and Azure. You’ll work on everything from multi-region Kubernetes clusters to service mesh and gateway architectures, ensuring the reliability, scalability, and security of Kong’s SaaS offerings. This is a hands‑on role ideal for engineers who thrive on running production SaaS systems at scale, automating operations, and continuously improving performance, resilience, and deployment pipelines.

What You’ll Do

• Operate and scale Kong’s global SaaS platform (Konnect), ensuring reliability, availability, and performance across regions and clouds.
• Build, automate, and maintain Kubernetes‑based infrastructure and deployment workflows using Terraform/Terragrunt, Helm, and ArgoCD.
• Design, maintain, and optimize multi‑region data and caching layers — including PostgreSQL, Redis, ClickHouse, and Druid — for high availability and low latency.
• Operate and improve Kong Gateway and Kong Mesh environments supporting hybrid and distributed architectures.
• Develop and maintain CI/CD pipelines and GitOps workflows to automate service delivery and ensure consistent infrastructure changes.
• Enhance observability and incident response readiness through systems like Datadog, Prometheus, Grafana, and Thanos, defining and tracking SLOs.
• Collaborate closely with development and security teams to ensure smooth operation of SaaS services in compliance with reliability, security, and regulatory standards.
• Participate in a global 24/7 on‑call rotation and drive continuous improvement of operational playbooks and postmortem practices.
• Lead and contribute to scaling initiatives that improve elasticity, reliability, and cost‑efficiency across the SaaS platform.

What You’ll Bring

• BS in Computer Science or equivalent practical experience.
• Proven experience managing SaaS or PaaS systems at enterprise scale (multi‑region, multi‑tenant, secure environments).
• Deep expertise in Kubernetes, including debugging cluster/networking issues and designing for fault tolerance and scalability.
• Strong proficiency with Infrastructure as Code tools like Terraform or Terragrunt.
• Experience with CI/CD pipelines and GitOps workflows (ArgoCD, Atlantis, Helm).
• Proficiency in one or more programming languages (Go, Python, Bash) for automation and tooling.
• Solid understanding of Linux/Unix systems, networking (DNS, TLS/SSL, HTTP), load balancers, and distributed systems.
• Experience working with API gateway and service mesh technologies.
• Familiarity with streaming systems like Kafka and observability platforms (Datadog, Prometheus, Grafana).
• Experience working in a 24/7/365 production support environment.

Bonus Points

• Hands‑on experience with Kong Gateway, Kong Mesh, or similar service connectivity technologies.
• Experience operating ClickHouse, Druid, or other time‑series and analytics databases.
• Experience managing PostgreSQL and Redis in multi‑region configurations.
• Working knowledge of AWS networking (PrivateLink, Transit Gateway, VPC Peering, Firewalls), Azure VNet, or GCP NCC.
• Strong understanding of disaster recovery, resiliency testing, and compliance‑driven reliability practices.

About Kong

Kong Inc., a leading developer of cloud API technologies, is on a mission to enable companies around the world to become “API‑first” and securely accelerate AI adoption. Kong helps organizations globally — from startups to Fortune 500 enterprises — unleash developer productivity, build securely, and accelerate time to market. For more information about Kong, please visit www.konghq.com or follow us on X @thekonginc.