Senior Site Reliability Engineer

Magnet Forensics; Ottawa; On-site; CAD 110,000 - 160,000; Full time

Benefits offered by this job

Generous time off policies

Volunteer opportunities

Healthcare and retirement benefits

Job summary

Magnet Forensics is hiring a Senior Site Reliability Engineer in Ottawa, Ontario, to join the SaaS‑Ops team. This role involves overseeing production Kubernetes environments and enhancing operational excellence. Candidates should have 5+ years of relevant experience, strong AWS and infrastructure-as-code skills, and a commitment to improving automation and reliability.

The position provides a salary range of $110,000 - $160,000 (CDN) per year, along with generous time off policies, healthcare benefits, and competitive compensation.

Qualifications

• 5+ years of experience in cloud infrastructure and SRE practices.
• Experience managing Kubernetes environments at scale.
• Proficient in Terraform and GitOps practices.

Responsibilities

• Operate production Kubernetes clusters and manage their lifecycle.
• Implement infrastructure as code practices and maintain documentation.
• Participate in on-call incident response rotation.

Skills

AWS expertise

Infrastructure as Code (IaC)

CI/CD best practices

Kubernetes management

Observability

Security compliance

Tools

Terraform

ArgoCD

Grafana

Job description

Magnet Forensics is a global leader in the development of digital investigative software that acquires, analyzes, and shares evidence from computers, smartphones, tablets, and IoT-related devices. Our solutions play a crucial role in modernizing digital investigations, helping investigators fight crime, protect assets, and guard national security.

Role Overview

We're seeking a Senior Site Reliability Engineer to join our SaaS‑Ops team within Shared Services Engineering. The team owns reliability and operational excellence for our highly available SaaS platform, a production Kubernetes environment serving law enforcement and government customers globally. This role requires deep AWS expertise, infrastructure‑as‑code discipline, and CI/CD best practices. You’ll work closely with Application, Platform, and Security teams to drive secure‑by‑design architectures and improve automation and reliability across our cloud environments. You’ll ship infrastructure as code, respond to production incidents, and drive platform modernization through deliberate roadmap execution. The role includes participation in an on‑call rotation.

What You’ll Do

• Own and operate production Kubernetes clusters (Amazon EKS) including upgrades, scaling, security hardening, and cluster lifecycle management
• Design, implement, and maintain infrastructure‑as‑code using Terraform; contribute to shared module libraries and enforce IaC standards across the team
• Manage and evolve Helm chart definitions and ArgoCD GitOps workflows for multi‑region SaaS deployments
• Operate and maintain observability infrastructure including Grafana, alerts, dashboards, and log pipelines. Act to eliminate noise and surface signal
• Contribute to pipeline reliability: identify flaky stages, reduce build times, improve developer experience across CI/CD pipelines
• Remediate security vulnerabilities (CVEs) in container images and infrastructure components; participate in compliance work including FedRAMP support activities
• Develop and maintain runbooks, change management procedures, and operational documentation
• Ensure alignment with internal policies and frameworks such as ISO 27001, SOC2, and NIST
• Contribute to AI‑assisted tooling and automation (e.g., Claude‑based Terraform agents, automated triage tools) as part of the team's operational efficiency roadmap
• Participate in on‑call incident response rotation; lead or support incident command during active production incidents including root cause analysis and post‑incident review

What We’re Looking For

• 5+ years of industry experience with a trajectory that demonstrates growing depth in cloud infrastructure and SRE practices
• Managed production Kubernetes environments at scale: not just deployed workloads, but owned cluster health, upgrades, and failure modes
• Responded to production incidents in high‑stakes environments where downtime has real consequences
• Written and maintained Terraform at the module level, not just as a consumer: understands state, dependencies, and the operational burden of drift
• Operated in an environment that uses GitOps: has a good understanding of Helm chart organization, ArgoCD app‑of‑apps patterns, or equivalent
• Balanced reactive operational work with proactive roadmap delivery; knows how to protect time for improvements while keeping production stable
• Worked with observability as a first‑class discipline: built meaningful dashboards, eliminated alert fatigue, and used metrics to make operational decisions
• Contributed to security hardening in a regulated or compliance‑adjacent environment: FedRAMP, SOC 2, or similar frameworks are a strong asset

Compensation & Benefits

$110,000 - $160,000 (CDN) a year.

Position Type: Current Vacancy.

• Generous time off policies
• Competitive compensation
• Volunteer opportunities
• Reward and recognition programs
• Employee committees & resource groups
• Healthcare and retirement benefits

EEO Statement

Magnet Forensics is an Equal Opportunity Employer and considers applicants for employment without regard to race, colour, religion, sex, orientation, national origin, age, disability, genetics or any other basis forbidden under federal, provincial, or local law. We are committed to providing an inclusive, accessible recruitment process and work environment. Accommodation is available to all applicants upon request throughout the hiring process. Please contact [email protected] should you require any accommodations.

All offers of employment at Magnet are contingent upon satisfactory completion of a background check. All background checks will be conducted in accordance with all applicable laws. Magnet will consider each position’s job duties, among other factors, in determining what constitutes satisfactory completion of the background check. Refusal to consent to a background check may be grounds for revoking an offer of employment.

US Applicants: Magnet Forensics participates in E‑Verify and will provide the federal government with your Form I-9 information to confirm that you are authorized to work in the U.S.

Magnet Forensics handles and uses personal data of job applicants in line with its Recruitment Privacy Policy. Magnet does not use artificial intelligence (defined as a machine‑based system that infers from input to generate outputs such as predictions, content, recommendations, or decisions) for screening, assessing, or selecting applicants. Should this practice change, we will update this disclosure accordingly.