Senior Site Reliability Engineer

Jobber; Edmonton; On-site; CAD 146,000 - 197,000; Full time

Benefits offered by this job

Equity rewards

Health stipend and wellness benefits

RRSP/TFSA matching

Job summary

Jobber is seeking a Senior Site Reliability Engineer to join our Product Software Engineering team in Canada. You will collaborate with the cloud infrastructure group to build and sustain a scalable, reliable product that serves small businesses.

Your work will focus on availability, performance, and automation across our AWS stack. You’ll drive infrastructure as code, observability tooling, and deployment interfaces, while joining an on-call rotation to ensure robust service delivery.

Qualifications

• Experience delivering in a cloud environment (AWS preferred; Azure helpful).
• Terraform or similar IaC experience for infrastructure automation.
• Strong background in continuous deployment performance optimization.
• Ability to juggle multiple projects and incidents effectively.
• Proficiency in Ruby, Python, or Bash.
• Interest in learning and applying AI where appropriate.

Responsibilities

• Collaborate on design, implementation, and maintenance of AWS infrastructure using IaC.
• Develop and maintain local tooling for development and observability tools and deployment interfaces.
• Participate in on-call rotations and improve on-call experience for the team.

Skills

AWS

Terraform

CI/CD

On-call

Ruby

Python

Bash

Incident management

Automation

Observability

Tools

CircleCI

Job description

Are you a seasoned production engineering professional who wants to work on a team that goes beyond the status quo? Then Jobber might be the place for you! We're looking for a Senior Site Reliability Engineer to be part of our Product Software Engineering team. Jobber exists to help people in small businesses be successful. We work with small home service businesses, like your local plumbers, painters, and landscapers, to transform the way service is delivered through technology. With Jobber they can quote, schedule, invoice, and collect payments from their customers while providing an easy and professional customer experience. Running a small business today isn’t like it used to be—the way we consume and deliver service is changing rapidly, technology is evolving, and customers expect more. That’s why we put the power and flexibility in their hands to run their businesses how, where, and when they want!

The team

Our Software Engineering team is pivotal to Jobber's success, creating software that adds value to tens of thousands of users worldwide. We believe in perpetual growth and learning, providing continuous 1:1 support, feedback from managers and our Talent Development team, and nurturing your innate curiosity.

The role

Reporting to the Manager, Software Engineering, the Senior Site Reliability Engineer will collaborate with the cloud infrastructure team to build and maintain a cutting-edge product that supports the success of our customers and their small businesses. Your mission will involve tackling challenges faced by millions of entrepreneurs and crafting solutions to uphold the availability and responsiveness of our infrastructure.

• Collaborate on the design, implementation, operation, and maintenance of our AWS infrastructure, leveraging Infrastructure-as-Code principles.
• Developing and maintaining local tooling for development and observability tools, including deployment tools and interfaces into AWS, CircleCI, and other infrastructure components.
• Active participation in our on-call rotation, actively contributing to the enhancement of the on-call experience for the team.

To be successful, you should have

• Demonstrated expertise in providing systems support within a cloud environment, preferably AWS and its various services. Some Azure Cloud skillset will be handy too!
• Experience with IaC using Terraform.
• Experience optimizing and improving continuous deployment performance.
• The ability to juggle multiple projects and incident management.
• Relevant experience in programming languages such as Ruby, Python, or Bash.
• A deep passion for learning, reliability, automation, orchestration, and continuous improvement.
• A strong commitment to problem-solving and a keen interest in technology.
• Exceptional interpersonal skills, enabling effective collaboration with cross-functional teams even in challenging high-pressure situations.
• Sought out and learned the most effective practices and tools to hone your craft, including how to effectively incorporate AI, even if it isn't broadly adopted in your current company.

It would be really great (but not a deal-breaker) if you had

• Experience supporting Ruby on Rails, GQL, React applications in a production environment
• Experience with security, scalability and observability
• Kubernetes experience (we are moving the team in that direction)
• Experience managing networking, DNS, and domain infrastructure, including tools such as Cloudflare.

Hiring Process

• An interview with a Talent team member (45 mins)
• A Hiring Manager Interview (60 mins)
• A take-home challenge with a follow-up Functional Interview (90 mins)
• A Senior Leadership Interview (30 mins)

Location

We believe great collaboration is intentional, and sometimes that means coming together in person to build, brainstorm, and connect. To support this, the role is open to candidates based in one of our hub cities: Edmonton, Toronto, Vancouver, or Kitchener-Waterloo.

Compensation

At Jobber, we believe that compensation should be transparent, fair, and supportive of your experience and growth. This role has a minimum annual salary of $145,900, a midpoint of $171,600, and a maximum salary of $197,400, designed to reflect the progression from learning the ropes to truly excelling. We design our compensation to reflect each new hire’s skills, experience, and the complexity of the role, ensuring a fair and competitive salary. Our range is intentionally broad to support growth and long-term impact, with fully established hires typically starting around the midpoint. The higher end of the range is reserved for those who have demonstrated deep expertise and lasting contributions, while offers below the midpoint reflect strong potential with room to develop. This approach ensures that compensation aligns with both an individual’s current capabilities and their opportunity for future growth.

Base salary is just one part of a total compensation package that will include equity rewards, annual stipends for health and wellness, retirement savings matching, and an extended health package with fully paid premiums for body and mind. Your professional growth matters to us too! You’ll have access to a dedicated talent development program that includes career coaching and opportunities for career development. We believe in transparency and open conversations about compensation. If you have any questions about our approach, we’re happy to discuss them throughout the hiring process!

What you can expect from Jobber

• A total compensation package that includes an extended health benefits package with fully paid premiums for both body and mind, matching in RRSP, TFSA or FHSA, and stock options.
• A dedicated Talent Development team and access to coaching, learning, and leadership programs to help you grow your career, reach your goals, and unlock your full potential.
• A unique opportunity to build, grow, and leave your impact on a $400-billion industry that has no dominant player...yet.
• To work with a group of people who are humble, supportive, and give a sh*t about our customers.

We believe that diverse teams perform better and that fostering an inclusive work environment is a key part of growing a successful team. We welcome people of diverse backgrounds, experiences, and perspectives. We are an equal opportunity employer, and we are committed to working with applicants requesting accommodation at any stage of the hiring process.

A bit more about us

Job by job, we’re transforming the way service is delivered. Your lawn care provider, home cleaning service, plumber or painter could use Jobber to better connect with their customers, save time in the office, invoice faster, and get paid! We’re bringing tens of thousands of people together with technology to deliver billions of dollars a year in services to happy customers. Jobber exists to help make these small businesses successful, and when they’re successful we all win!