Senior Shelter Support Worker- $2000 Hiring Bonus

Good Shepherd Hamilton & Toronto; Oakville; On-site; CAD 30,000 - 60,000; Full time

Job summary

A leading organization in Ontario is seeking a Senior Shelter Support Worker to provide essential services to individuals facing housing instability. The role involves crisis intervention, case management, and support in a diverse shelter environment. Candidates should have relevant experience and education, with a commitment to a supportive and inclusive community.

Benefits

Supportive team environment

Opportunities for ongoing education

Extended health benefits

Qualifications

• At least 3 years of experience in housing and homelessness services.
• Strong knowledge of mental health and addiction support.
• Ability to work in a low-barrier, diverse environment.

Responsibilities

• Support individuals and couples in a shelter setting.
• Provide housing-focused case management based on Housing First principles.
• Assist with shelter operations and staff training.

Skills

Crisis intervention

Communication

Advocacy

Supportive counseling

Education

Diploma or degree in social services or related field

Job description

Join to apply for the Senior Shelter Support Worker- $2000 Hiring Bonus role at Good Shepherd Hamilton & Toronto

Pay Range

This range is provided by Good Shepherd Hamilton & Toronto. Your actual pay will be based on your skills and experience — talk with your recruiter to learn more.

Base pay range: CA$26.59/hr - CA$30.83/hr

Hours of Work

The successful candidates must be available to work 12-hour rotating shifts, including both days and evenings.

Retention Bonus

• $500 after six months of employment
• $500 after 12 months
• $1,000 after 18 months

About Us

At Good Shepherd, we are committed to providing hope and enhancing dignity and self-determination for individuals and families. Our Barton-Tiffany Emergency Shelter offers temporary accommodation for individuals and households facing barriers to traditional shelter or sustainable housing, including private units for residents and their pets.

Role Overview

We are seeking Senior Emergency Shelter Support Workers to support residents in this innovative environment. You will provide intensive, adaptive services to residents with complex barriers to housing stability.

Responsibilities

• Support individuals, couples, and pets in a shelter setting.
• Provide housing-focused case management based on Housing First principles.
• Offer crisis intervention, advocacy, referral, and supportive counseling.
• Maintain professionalism and excellent communication/documentation skills.
• Apply knowledge of homelessness, trauma, mental health, substance use, and gender-based violence to provide respectful care.
• Offer services grounded in harm reduction, trauma-informed, anti-racist, and anti-oppressive frameworks.
• Assist with shelter operations, peer support, and staff training.
• Follow health and safety regulations.

Qualifications

• At least 3 years of experience in housing and homelessness services or relevant education.
• Diploma or degree in social services or related field.
• Strong crisis intervention skills and knowledge of mental health and addiction support.
• Ability to work in a low-barrier, diverse environment, including outdoor settings and with pets.
• Valid driver’s license is an asset.
• Additional language skills are an asset.

What We Offer

• Supportive team environment serving the community.
• Opportunities for ongoing education and professional development.
• Recognition programs, self-care supports, and employee assistance.
• Extended health benefits.

Additional Information

We are an equal opportunity employer committed to diversity and inclusion. Accommodations are available upon request. Our policies include a mandatory COVID-19 vaccination requirement.