Senior ServiceNow Pre-Sales Architect

Intello Technologies Inc.; Halifax; Remote; CAD 106,000 - 160,000; Full time

Job summary

Join a leading technology solutions provider as a Technical Liaison where you will bridge the gap between sales and customers, ensuring the successful adoption of ServiceNow solutions. With a focus on comprehensive Sales Proposals and managing Proof of Concept engagements, you will play a critical role in fostering long-term customer relationships. The fully remote position requires strong organizational skills and experience with ServiceNow modules, offering an attractive compensation package, including bonuses and a comprehensive benefits package.

Benefits

Comprehensive total rewards package

Minimum 3 weeks of vacation

Flexible benefits plan

Generous matched pension and share purchase programs

Opportunities for career growth and development

Qualifications

• Strong organizational skills and time management.
• Experience with ServiceNow modules: ITSM, CSM, SPM, HRSD, ITAM/SAM, ITOM.
• Effective communication and engaging software demonstrations.

Responsibilities

• Serve as the main technical liaison between TELUS Business sales and prospective customers.
• Assist in preparation of Sales Proposals, Scope of Work, and RFP/RFI documents.
• Manage Proof of Concept engagements with prospects.

Skills

Organizational skills

Time management

Engaging software demonstrations

Education

Certifications with ServiceNow modules

Job description

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Jobs by Category: Technology Solutions

Job Function: Technology

Status: Full Time

Schedule: Regular

Ready to create innovative solutions and best practices?

As a crucial member of the TELUS Business Enterprise Service Management (ESM) Practice, you will bridge the gap between our sales department and prospective customers, ensuring the successful implementation and adoption of ServiceNow solutions.

Our team and what we’ll accomplish together

By collaborating closely with the Sales Team, you will tailor value messaging to address the specific pains, needs, and use cases of our prospects, driving impactful business outcomes. Together, we will manage Proof of Concept engagements, creating solution-driven relationships that result in comprehensive Sales Proposals, Scope of Work documents, and RFP/RFI responses. Our collective efforts and high-level client relationships will enable us to become trusted advisors, ensuring customer satisfaction and fostering long-term partnerships.

What you’ll do

• Serve as the main technical liaison between the TELUS Business sales department and prospective customers
• Assist in the preparation of Sales Proposals, Scope of Work, and RFP/RFI documents based on customer needs
• Configure and maintain live demonstration environments of ServiceNow Instances
• Work closely with the Sales team to ensure the understanding and positioning of solutions
• Join sales team meetings with existing and new customers to provide solution assistance
• Create and manage Proof of Concept (PoC) engagements with prospects
• Proactively follow up with the Sales Team and prospects for additional information or clarifications
• Accurately define prospect requirements into TELUS Business Statements of Work through collaboration with the Sales team, Delivery Leads, and prospects
• Team with sales and technical teams on managing overall client relationships and sales of additional products and services
• Manage high-level expectations and earn the trust and respect of all stakeholders to become their trusted advisor
• Demonstrate awareness of industry trends, developments, and leading-edge technologies, presenting senior management with evaluations and recommendations
• Other duties as required

What you bring

• Strong organizational skills and time management
• Experience delivering discovery and requirements workshops, Proof of Concepts, and engaging software demonstrations
• Experience and/or certifications with one or more ServiceNow modules: ITSM, CSM, SPM, HRSD, ITAM/SAM, and ITOM

Great-to-haves

• Numerous ServiceNow CIS certifications
• Effective communication with both ServiceNow technical teams and C-Level stakeholders
• Experience in a ServiceNow consulting role with large enterprise customers

*This is a fully remote position, allowing you to work from the comfort of your own space. You’ll be connected with our team through virtual communication and collaboration tools.

Advanced knowledge of English is required because you will most of the time interact in English with external parties (clients, suppliers, candidates, external partners, etc.); interact in English with internal parties (colleagues, internal partners, stakeholders, etc.); and work with IT tools whose interface is only accessible in English as part of this position's main responsibilities given its national scope.

Salary Range: $106,000-$160,000

Performance Bonus or Sales Incentive Plan: $25,000-45,000

Actual total compensation will be determined based on factors such as knowledge, skills, performance and experience. In addition, TELUS offers rewarding benefitssuch as:

• Comprehensive total rewards package highlighting competitive salary and bonus structures, minimum 3 weeks of vacation, and flexible benefits plan to meet the needs of you and your family
• Flexibility to work in-office, virtually or a combination of both, based on the role's requirements
• Generous company matched pension and share purchase programs
• Opportunity to give back to communities in which we work, live and serve
• Career growth and learning & development opportunitiestodevelop your skills
• And much more …

Please note that the compensation shown in the job postingmay be subject to change in 2025.

A bit about us

We’re a people-focused, customer-first, purpose-driven team who works together every day to innovate and do good. We improve lives through our technology solutions and foster a culture of innovation that empowers team members to solve complex problems and create remarkable human outcomes in a digital world.

You’ll find our engaging, high-performance culture personally fulfilling, professionally challenging, and financially rewarding. We’re committed to diversity and equitable access to employment opportunities based on ability. Your unique contributions and talents will be valued and respected here. When you join our team, you’re helping us make the future friendly.

Note for Quebec candidates: if knowledge of English is required for this position, it is because the team memberwill be asked, on a regular basis, to interact in English with external or internal parties or to use English applications or software as part of their tasks.

Technology Solutions

We’re into seeing where technology can take us, so if you have ever imagined what the future of supply chain management, cybersecurity, the cloud and Internet of Things will look like, we want you to be part of the team that makes it happen.

We are honoured to be recognized

5G
TELUS’s fastest network. 5G enables a superior experience with fast downloads and richer multimedia applications

6
Innovation centres across Canada that bring our team members together with customers, partners, start ups, universities, hospitals and fellow colleagues to tackle some of the biggest technological hurdles Canada will face in the near future.

Accessibility

TELUS is proud to foster an inclusive culture that embraces diversity. We are committed to fair employment practices and all qualified applicants will receive consideration for employment.

We offer accommodation for applicants with disabilities, as required, during the recruitment process.