Senior ServiceNow Discovery & Service Mapping Engineer

0000050007 royal bank canada; Toronto; On-site; CAD 90,000 - 175,000; Full time

Job summary

Deloitte is seeking a Field Service Manager for Oracle in Toronto to lead end-to-end OFS implementations, including integration with Fusion SCM, Finance, and Service modules. You will drive design, configuration, testing, and deployment while guiding cross-functional teams and client stakeholders to delivery excellence.

The role requires 6–7+ years in Oracle Field Service or related Cloud modules, strong service-process knowledge, and excellent communication.

Qualifications

• Bachelor’s or Master’s degree in Engineering, Computer Science, Business, or related field.
• 6–7+ years of experience in Oracle Field Service or related Oracle Cloud modules.
• At least 2 full lifecycle Oracle Field Service implementations with integration to Oracle Fusion SCM, Finance, and Service modules.
• Strong understanding of field service business processes, scheduling, dispatch, mobile workforce management, and asset management.
• Demonstrated experience managing project teams and client relationships in a consulting environment.
• Excellent communication, presentation, and stakeholder management skills.
• PMP, Oracle Cloud certifications, or equivalent credentials are a plus.
• Experience in well management, oil & gas, or related domains is highly desirable.

Responsibilities

• Lead the planning, design, and implementation of Oracle Field Service solutions, ensuring alignment with client business objectives.
• Manage full project lifecycle activities, including requirements gathering, solution design, configuration, testing, deployment, and post-go-live support.
• Oversee integration of OFS with Oracle Fusion SCM, Finance, and Service modules, ensuring seamless data flow and process alignment.
• Collaborate with client stakeholders, business process owners, and technical teams to deliver tailored field service solutions.
• Provide leadership and mentorship to project teams, fostering a culture of collaboration, innovation, and continuous improvement.
• Develop and maintain project plans, manage risks and issues, and ensure timely delivery within scope and budget.
• Contribute to business development activities, including proposal development, client presentations, and solution demonstrations.
• Stay current on Oracle product updates, industry trends, and best practices in field service management.
• Ensure compliance with Deloitte’s quality standards, methodologies, and client confidentiality requirements.
• (Preferred) Leverage domain expertise in areas such as well management, oil & gas, utilities, or asset‑intensive industries to provide additional value to clients.

Skills

Oracle Field Service

Project management

Stakeholder management

Solution design

Leadership

Business development

Education

Bachelor’s or Master’s degree in Engineering, Computer Science, Business, or related field

Tools

Oracle Field Service

Oracle Fusion SCM

Oracle Fusion Finance

Oracle Fusion Service

PMP Certification

Job description

Deloitte Field Service Manager - Oracle

Full-time

Toronto, Ontario

$90,000 - $175,000

As a Manager - Oracle Field Service you will:

• Lead the planning, design, and implementation of Oracle Field Service solutions, ensuring alignment with client business objectives.
• Manage full project life cycle activities, including requirements gathering, solution design, configuration, testing, deployment, and post-go-live support.
• Oversee integration of OFS with Oracle Fusion SCM, Finance, and Service modules, ensuring seamless data flow and process alignment.
• Collaborate with client stakeholders, business process owners, and technical teams to deliver tailored field service solutions.
• Provide leadership and mentorship to project teams, fostering a culture of collaboration, innovation, and continuous improvement.
• Develop and maintain project plans, manage risks and issues, and ensure timely delivery within scope and budget.
• Contribute to business development activities, including proposal development, client presentations, and solution demonstrations.
• Stay current on Oracle product updates, industry trends, and best practices in field service management.
• Ensure compliance with Deloitte’s quality standards, methodologies, and client confidentiality requirements.
• (Preferred) Leverage domain expertise in areas such as well management, oil & gas, utilities, or asset‑intensive industries to provide additional value to clients.

About the team

Deloitte is seeking a highly skilled and motivated Manager with deep expertise in Oracle Field Service (OFS) to lead complex transformation projects for our clients. The ideal candidate will have a proven track record of end‑to‑end OFS implementations, including integrations with Oracle Fusion Supply Chain Management (SCM), Finance, and Fusion Service modules. The Manager will serve as a trusted advisor to clients, overseeing project delivery, managing teams, and ensuring the highest standards of quality and client satisfaction.

Enough about us, let’s talk about you

• Bachelor’s or Master’s degree in Engineering, Computer Science, Business, or related field.
• 6–7+ years of experience in Oracle Field Service or related Oracle Cloud modules.
• At least 2 full lifecycle Oracle Field Service implementations with integration to Oracle Fusion SCM, Finance, and Service modules.
• Strong understanding of field service business processes, scheduling, dispatch, mobile workforce management, and asset management.
• Demonstrated experience managing project teams and client relationships in a consulting environment.
• Excellent communication, presentation, and stakeholder management skills.
• Strong analytical and problem‑solving abilities.
• PMP, Oracle Cloud certifications, or equivalent credentials are a plus.
• Experience in well management, oil & gas, or related domains is highly desirable.

Quebec Locations

Bilingualism in French and English is required for this position due to the nature of the role having interactions with National & Global clients and project teams.

Total Rewards

The salary range for this position is $90,000 - $175,000, and individuals may be eligible to participate in our bonus program. Deloitte is fair and competitive when it comes to the salaries of our people. We regularly benchmark across a variety of positions, industries, sectors, targets, and levels. Our approach is grounded on recognizing people's unique strengths and contributions and rewarding the value that they deliver.

Our Total Rewards Package extends well beyond traditional compensation and benefit programs and is designed to recognize employee contributions, encourage personal wellness, and support firm growth. Along with a competitive base salary and variable pay opportunities, we offer a wide array of initiatives that differentiate us as a people‑first organization. On top of our regular paid vacation days, some examples include: $4,000 per year for mental health support benefits, a $1,300 flexible benefit spending account, firm‑wide closures known as "Deloitte Days", dedicated days of for learning (known as Development and Innovation Days), flexible work arrangements and a hybrid work structure.

Our promise to our people: Deloitte is where potential comes to life.

Be yourself, and more.

We are a group of talented people who want to learn, gain experience, and develop skills. Wherever you are in your career, we want you to advance.

You shape how we make impact.

Diverse perspectives and life experiences make us better. Whoever you are and wherever you’re from, we want you to feel like you belong here. We provide flexible working options to support you and how you can contribute.

Be the leader you want to be

Some guide teams, some change culture, some build essential expertise. We offer opportunities and experiences that support your continuing growth as a leader.

Have as many careers as you want.

We are uniquely able to offer you new challenges and roles – and prepare you for them. We bring together people with unique experiences and talents, and we are the place to develop a lasting network of friends, peers, and mentors.

The next step is yours

At Deloitte, we are all about doing business inclusively – that starts with having diverse colleagues of all abilities. Deloitte encourages applications from all qualified candidates who represent the full diversity of communities across Canada. This includes, but is not limited to, people with disabilities, candidates from Indigenous communities, and candidates from the Black community in support of living our values, creating a culture of Diversity Equity and Inclusion and our commitment to our AccessAbility Action Plan , Reconciliation Action Plan and the BlackNorth Initiative .

We encourage you to connect with us at [e-mail] if you require an accommodation for the recruitment process (including alternate formats of materials, accessible meeting rooms or other accommodations) or [e-mail] for any questions relating to careers for Indigenous peoples at Deloitte (First Nations, Inuit, Métis).

By applying to this job you will be assessed against the Deloitte Global Talent Standards. We’ve designed these standards to provide our clients with a consistent and exceptional Deloitte experience globally.

Deloitte Canada has 20 offices with representation across most of the country. We acknowledge that Deloitte offices stand on traditional, treaty, and unceded territories in what is now known as Canada. We recognize that Indigenous Peoples have been the caretakers of this land since time immemorial, nurturing its resources and preserving its natural beauty. We acknowledge this land is still home to many First Nations, Inuit, and Métis Peoples, who continue to maintain their deep connection to the land and its sacred teachings. We humbly acknowledge that we are all Treaty people, and we commit to fostering a relationship of respect, collaboration, and stewardship with Indigenous communities in our shared goal of reconciliation and environmental sustainability.