Senior Service Reliability Engineer

Fitch Ratings, Inc.; Toronto; On-site; CAD 90,000 - 150,000; Full time

Job summary

Fitch Group is seeking a Senior ServiceNow Discovery & Service Mapping Engineer to embed with Fitch Ratings development squads in Toronto. You will design, implement, and optimize Discovery and Mapping solutions to support scalable IT operations and software delivery.

Collaborate with developers across Chicago, London and Manchester to align architecture, ensure data integrity, and drive continuous improvement in our cloud and on‑premise environments.

Qualifications

• Experience designing, implementing and optimizing ServiceNow Discovery and Service Mapping.
• Ability to collaborate with multinational development teams to align architecture.

Responsibilities

• Design, implement and optimize ServiceNow Discovery & Service Mapping solutions.
• Embed with Fitch Ratings development squads in Toronto and partner with global teams.
• Ensure data integrity and drive continuous improvement in cloud and on‑prem environments.

Skills

ServiceNow

Discovery & Mapping

Job description

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Job Type: Permanent
Work Model: Hybrid
Reference code: 130942
Primary Location: Toronto, ON
All Available Locations: Toronto, ON; Brossard, QC; Burlington, ON; Calgary, AB; Edmonton, AB; Fredericton, NB; Halifax, NS; Kitchener, ON; Laval, QC; Moncton, NB; Montreal, QC; Ottawa, ON; Quebec City, QC; Regina, SK; Saint John, NB; Saskatoon, SK; St. John's, NL; Vancouver, BC; Victoria, BC; Winnipeg, MB

Our Purpose

At Deloitte, our Purpose is to make an impact that matters. We exist to inspire and help our people, organizations, communities, and countries to thrive by building a better future. Our work underpins a prosperous society where people can find meaning and opportunity. It builds consumer and business confidence, empowers organizations to find imaginative ways of deploying capital, enables fair, trusted, and functioning social and economic institutions, and allows our friends, families, and communities to enjoy the quality of life that comes with a sustainable future. And as the largest 100% Canadian-owned and operated professional services firm in our country, we are proud to work alongside our clients to make a positive impact for all Canadians.

By living our Purpose, we will make an impact that matters.

• Have many careers in one Firm.
• Enjoy flexible, proactive, and practical benefits that foster a culture of well-being and connectedness.
• Learn from deep subject matter experts through mentoring and on the job coaching

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What will your typical day look like?

As a Manager - Oracle Field Service you will:

• Lead the planning, design, and implementation of Oracle Field Service solutions, ensuring alignment with client business objectives.
• Manage full project life cycle activities, including requirements gathering, solution design, configuration, testing, deployment, and post-go-live support.
• Oversee integration of OFS with Oracle Fusion SCM, Finance, and Service modules, ensuring seamless data flow and process alignment.
• Collaborate with client stakeholders, business process owners, and technical teams to deliver tailored field service solutions.
• Provide leadership and mentorship to project teams, fostering a culture of collaboration, innovation, and continuous improvement.
• Develop and maintain project plans, manage risks and issues, and ensure timely delivery within scope and budget.
• Contribute to business development activities, including proposal development, client presentations, and solution demonstrations.
• Stay current on Oracle product updates, industry trends, and best practices in field service management.
• Ensure compliance with Deloitte’s quality standards, methodologies, and client confidentiality requirements.
• (Preferred) Leverage domain expertise in areas such as well management, oil & gas, utilities, or asset-intensive industries to provide additional value to clients.

About the team

Deloitte is seeking a highly skilled and motivated Manager with deep expertise in Oracle Field Service (OFS) to lead complex transformation projects for our clients. The ideal candidate will have a proven track record of end-to-end OFS implementations, including integrations with Oracle Fusion Supply Chain Management (SCM), Finance, and Fusion Service modules. The Manager will serve as a trusted advisor to clients, overseeing project delivery, managing teams, and ensuring the highest standards of quality and client satisfaction.

Enough about us, let’s talk about you

• Bachelor’s or Master’s degree in Engineering, Computer Science, Business, or related field.
• 6–7+ years of experience in Oracle Field Service or related Oracle Cloud modules.
• At least 2 full lifecycle Oracle Field Service implementations with integration to Oracle Fusion SCM, Finance, and Service modules.
• Strong understanding of field service business processes, scheduling, dispatch, mobile workforce management, and asset management.
• Demonstrated experience managing project teams and client relationships in a consulting environment.
• Excellent communication, presentation, and stakeholder management skills.
• Strong analytical and problem-solving abilities.
• PMP, Oracle Cloud certifications, or equivalent credentials are a plus.
• Experience in well management, oil & gas, or related domains is highly desirable.

Quebec Locations: Bilingualism in French and English is required for this position due to the nature of the role having interactions with National & Global clients and project teams.

Total Rewards

The salary range for this position is $90,000 - $175,000, and individuals may be eligible to participate in our bonus program. Deloitte is fair and competitive when it comes to the salaries of our people. We regularly benchmark across a variety of positions, industries, sectors, targets, and levels. Our approach is grounded on recognizing people's unique strengths and contributions and rewarding the value that they deliver.

Our Total Rewards Package extends well beyond traditional compensation and benefit programs and is designed to recognize employee contributions, encourage personal wellness, and support firm growth. Along with a competitive base salary and variable pay opportunities, we offer a wide array of initiatives that differentiate us as a people-first organization. On top of our regular paid vacation days, some examples include: $4,000 per year for mental health support benefits, a $1,300 flexible benefit spending account, firm-wide closures known as "Deloitte Days", dedicated days of for learning (known as Development and Innovation Days), flexible work arrangements and a hybrid work structure.

Our promise to our people: Deloitte is where potential comes to life.

Be yourself, and more.

We are a group of talented people who want to learn, gain experience, and develop skills. Wherever you are in your career, we want you to advance.

We are uniquely able to offer you new challenges and roles – and prepare you for them. We bring together people with unique experiences and talents, and we are the place to develop a lasting network of friends, peers, and mentors.

At Deloitte, we are all about doing business inclusively – that starts with having diverse colleagues of all abilities. Deloitte encourages applications from all qualified candidates who represent the full diversity of communities across Canada. This includes, but is not limited to, people with disabilities, candidates from Indigenous communities, and candidates from the Black community in support of living our values, creating a culture of Diversity Equity and Inclusion and our commitment to our AccessAbility Action Plan , Reconciliation Action Plan and the BlackNorth Initiative .

We encourage you to connect with us at [e-mail] if you require an accommodation for the recruitment process (including alternate formats of materials, accessible meeting rooms or other accommodations) or [e-mail] for any questions relating to careers for Indigenous peoples at Deloitte (First Nations, Inuit, Métis).

By applying to this job you will be assessed against the Deloitte Global Talent Standards. We’ve designed these standards to provide our clients with a consistent and exceptional Deloitte experience globally.

Deloitte Canada has 20 offices with representation across most of the country. We acknowledge that Deloitte offices stand on traditional, treaty, and unceded territories in what is now known as Canada. We recognize that Indigenous Peoples have been the caretakers of this land since time immemorial, nurturing its resources and preserving its natural beauty. We acknowledge this land is still home to many First Nations, Inuit, and Métis Peoples, who continue to maintain their deep connection to the land and its sacred teachings. We humbly acknowledge that we are all Treaty people, and we commit to fostering a relationship of respect, collaboration, and stewardship with Indigenous communities in our shared goal of reconciliation and environmental sustainability.