Senior ServiceNow Developer – Remote Canada

BDO Canada LLP; Toronto; On-site; CAD 84,000 - 128,000; Full time

Job summary

BDO Canada LLP is seeking a Senior ServiceNow Developer to join our growing team with the flexibility to work from anywhere in Canada. You will build, configure, and extend the ServiceNow platform across internal and client engagements, delivering scalable, secure, and high‑quality solutions aligned to architectural standards.

You will lead hands‑on technical execution for ITSM/CSM initiatives, automation, and AI‑driven capabilities, under guidance of the Solution Architect, ensuring

Qualifications

• 5+ years hands‑on ServiceNow development experience.
• Strong experience configuring ServiceNow ITSM; experience with CSM strongly preferred.
• Proficiency in JavaScript and ServiceNow scripting concepts.
• Experience with Flow Designer, IntegrationHub, and ServiceNow data models.
• Solid understanding of ServiceNow best practices, security, and upgrade‑safe development.
• Experience supporting platform migrations or large‑scale implementations.
• Exposure to AI-enabled ServiceNow features (Virtual Agent, Predictive Intelligence).
• ServiceNow certifications: CSA and Implementation Specialist (ITSM/CSM).

Responsibilities

• Configure and extend ServiceNow ITSM and CSM modules, including workflows, business rules, UI policies, client/server scripts, and catalog items.
• Build and maintain automation using Flow Designer and related tools.
• Support Virtual Agent and self-service experiences as part of automation and deflection strategies.
• Develop integrations using REST/SOAP APIs and IntegrationHub where required.

Skills

ServiceNow development

JavaScript

Flow Designer

IntegrationHub

AI-enabled features

Platform migrations

CSA certification

Education

ServiceNow Certifications: CSA & Implementation Specialist (ITSM/CSM)

Job description

BDO Canada LLP is seeking a Senior ServiceNow Developer to join our growing team with the flexibility to work from anywhere in Canada. You will build, configure, and extend the ServiceNow platform across internal and client engagements, delivering scalable, secure, and high‑quality solutions aligned to architectural standards.

You will lead hands‑on technical execution for ITSM/CSM initiatives, automation, and AI‑driven capabilities, under guidance of the Solution Architect, ensuring