Senior ServiceNow Architect

Maarut, Inc.; Toronto; On-site; CAD 120,000 - 150,000; Full time

Job summary

A leading technology services provider located in Ontario seeks a seasoned ServiceNow Architect to lead the design and implementation of APM solutions. The ideal candidate will have over 12 years of experience in ServiceNow, with a strong background in application portfolio management and data governance. This role requires excellent communication skills and the ability to engage with senior stakeholders effectively.

Qualifications

• Min 12+ years in ServiceNow with 5+ years as ServiceNow Architect.
• Strong hands-on experience with APM, SPM, CMDB, CSDM, and Discovery.
• Excellent communication and stakeholder management.

Responsibilities

• Lead the design and architecture of the ServiceNow APM solution.
• Drive end-to-end implementation of APM modules.
• Provide executive-level reporting and dashboards.

Skills

ServiceNow Architecture

Application Portfolio Management

Stakeholder Management

Data Governance

Job description

Job Description

Roles and Responsibilities

Solution Architecture & Design

• Lead the design and architecture of the ServiceNow APM solution, aligning with business goals, CSDM (Common Service Data Model), and enterprise architecture standards.
• Define and implement theApplication Portfolio hierarchy, life cycles, scoring models, and assessment frameworks.
• Integrate APM withCMDB, ITSM, SPM, CSDM, SAM, HAM, and Discoveryfor accurate data governance.

Implementation & Delivery

• Drive end-to-end implementation of APM modules (Application Portfolio, Technology Portfolio, Business Capability Mapping, Application Services).
• Ensure high-quality configuration, customization, and integration across ServiceNow modules.
• Lead workshops with business stakeholders, architects, and IT leadership to define requirements and outcomes.

Governance & Data Management

• Establish processes forapplication rationalization, technical debt management, and cost transparency.
• Define governance models for APM data quality, lifecycle management, and portfolio insights.
• Support integration with external tools (e.g., EA tools, financial systems, cloud platforms).

Stakeholder Engagement

• Act as thetrusted advisorto CIO, Enterprise Architects, and IT leadership on Application Portfolio strategy.
• Work closely with Business Relationship Managers, IT Finance, and Enterprise Architecture teams.
• Provide executive-level reporting and dashboards forapplication value, cost, and risk analysis.

Innovation & Best Practices

• Stay current with ServiceNow product roadmap, especiallyAPM, SPM, and related modules.
• Define best practices, design patterns, and reusability models for ServiceNow APM.
• Guide technical teams and mentor developers / administrators.

Requirements

Required Skills & Qualifications

• Min 12+ years in ServiceNow with 5+ years as ServiceNow Architect; minimum 2–3 years of hands-on APM implementation and architecture.
• Strong hands-on experience withAPM, SPM, CMDB, CSDM, and Discovery.
• Solid understanding ofbusiness capability mapping, application lifecycle, scoring models, and rationalization frameworks.
• ServiceNow configuration, Flow Designer, Integration Hub, APIs, and data modeling.
• Knowledge ofenterprise architecture frameworks(TOGAF, Zachman, etc.).

Soft Skills

• Excellent communication and stakeholder management.
• Ability to translate business needs into technical solutions.
• Strong leadership in workshops, governance, and strategic initiatives.

Certifications Preferred

• ServiceNow Certified Implementation Specialist (APM or SPM).
• ServiceNow Certified System Administrator (CSA). TOGAF a plus.