Senior ServiceNow Architect

Norima Consulting Inc.; Toronto; On-site; CAD 100,000 - 130,000; Full time

Job summary

A leading consulting firm is looking for a Senior ServiceNow Architect to spearhead innovative implementations and drive results for clients while ensuring adherence to technical and financial standards. Ideal candidates will possess deep ServiceNow expertise, strong leadership skills, and a passion for delivering customer-focused solutions in an exciting and collaborative environment.

Benefits

Comprehensive benefit package

RRSP Matching / 401K Program

Professional Development opportunities

Collaborative learning sessions

Innovative Culture

Qualifications

• 7+ years of experience implementing and supporting ServiceNow platforms.
• ServiceNow certification at the Architect level preferred.
• Background in payment processing or financial technology implementations is an asset.

Responsibilities

• Lead as the primary ServiceNow technical consultant for clients.
• Create architectural designs and implementation roadmaps.
• Maintain clear technical documentation throughout the project lifecycle.

Skills

Leadership

Communication

Technical Depth

Problem Solving

Education

Bachelor's degree in Computer Science or Information Technology

Tools

ServiceNow

Jira

Confluence

Azure DevOps

Job description

Norima Consulting is hiring a Senior ServiceNow Architect to lead impactful implementations for our clients. If you're passionate about ServiceNow, thrive on solving complex challenges, and want to drive real results, this is your opportunity to make a difference.

Who You Are

You’re a confident and experienced ServiceNow expert who brings both technical depth and business savvy. You thrive in high-accountability environments and know how to build credibility quickly with results-focused stakeholders. You’re someone who can be trusted to deliver complex solutions, communicate with clarity, and represent with professionalism and impact.

What You’ll Do

Lead and Deliver Solutions

• Act as the primary ServiceNow technical consultant for our client
• Design, develop, and implement solutions aligned with business needs and objectives
• Translate stakeholder requirements into scalable technical solutions

Architect and Guide

• Create architectural designs and implementation roadmaps
• Ensure compliance with financial industry standards and security protocols
• Provide technical leadership and mentorship to client and internal teams

Optimize and Integrate

• Develop integration strategies with other enterprise financial systems
• Perform code reviews, QA checks, and performance tuning
• Conduct system health checks and recommend improvements

Collaborate and Communicate

• Partner with client stakeholders to support business outcomes
• Maintain clear, thorough technical documentation throughout the project lifecycle

What You’ll Bring

• Bachelor's degree in Computer Science, Information Technology, or related field
• 7+ years of experience implementing and supporting ServiceNow platforms
• ServiceNow certification at the Architect level preferred
• CAD (Certified Application Developer) and / or CSA (Certified System Administrator)
• CTA (Certified Technical Architect)
• Additional certifications in ServiceNow specializations (e.g., ITOM, ITSM, SecOps, HRSD) preferred
• Experience leading complex ServiceNow implementations in enterprise environments
• Background in payment processing or financial technology implementations an asset
• Experience with complementary technologies such as Jira, Confluence, or Azure DevOps

Why Join Norima Consulting?

At Norima, we’re not just a consulting firm—we’re a team of entrepreneurial, passionate problem-solvers who thrive in a fast-paced environment. We hire bright, highly skilled, and driven professionals who embody our 3C Culture : Character, Competence, and Consistency.

When you join Norima, you’re stepping into a workplace that champions innovation, collaboration, and continuous growth. We value intelligence, adaptability, energy, and a relentless focus on results, ensuring every team member plays a role in our collective success.

What We Offer :

• An Innovative Culture : Work alongside top-tier professional tackling industry challenges with fresh, forward-thinking approaches
• Competitive Benefits : Enjoy a comprehensive benefit package that supports your well-being
• RRSP Matching / 401K Program : We invest in your future, helping your build financial security.
• Professional Development : Grow your skills through training, mentorship and hands-on experience.
• Learning Groups : Connect with peers in collaborative learning sessions designed to keep you ahead in a rapidly evolving industry.

We are committed to ensuring that every applicant can participate fully and fairly in our hiring process. If you require accommodations during the recruitment process, please inform us in advance so we can accommodate your needs. Your request for accommodation will be treated confidentially and will not impact your application.

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