Senior Service Technician, Operations

Reliance Home Comfort; Kelowna; On-site; CAD 30,000 - 60,000; Full time

Job summary

A leading home services company in Kelowna seeks an HVAC Service Technician who will professionally service equipment, maintain customer relationships, and ensure safety. The ideal candidate must hold a valid Gas ticket and Class 5 Driver’s License and have excellent communication and customer service skills. Enjoy competitive wages, relocation bonuses, and professional development opportunities in a stable work environment.

Benefits

Relocation and signing bonus

Competitive wages with commission opportunities

Fully paid tuition and apprentice leave top-up

Ongoing skills training and professional development

Qualifications

• Physically capable of lifting 25 kg and working in various weather conditions.
• Ability to understand and learn new technologies such as electronics/electricity.
• Must wear company-provided uniform and maintain vehicle cleanliness.

Responsibilities

• Professionally service HVAC equipment and ensure safe operation.
• Instruct customers on proper care and maintenance of installations.
• Create positive relationships with customers and promote additional services.

Skills

Valid Gas ticket license (A,B or C)

Class 5 Driver’s License

Strong interpersonal skills

Outstanding customer service skills

Ability to communicate clearly

Job description

Posted Tuesday, June 3, 2025 at 4 : 00 a.m.

Find Your Limitless with Reliance

By joining Reliance as a HVAC Service Technician , you’ll become an important team member and will be provided with the tools you need to succeed. We have ambitious growth plans and are looking for Team Members who want to grow with us. At Reliance, we pride ourselves on the fact that we provide limitless opportunities for growth and we encourage it by rewarding our Team Members for their success in many ways. If you’re ready to find your limitless – join us!

What will you do?

• Responsible to professionally service HVAC equipment, accessory items, in accordance with manufacturer specifications and local codes.
• To ensure the safe operation of all new installations and correctly instruct customers on proper care, maintenance.
• You will be responsible for being willing to learn and grow as part of a progressive customer service-oriented team.
• You will be responsible for creating a positive relationship with customers; offering for sale other company products, services and demonstrating your ability to communicate, problem solve, to ensure customer satisfaction.

What do we offer?

The tools you need to succeed – including the tools for the job and fully stocked trucks as well as ongoing skills training and professional development programs.

Relocation and signing bonus available.

Competitive wages with opportunity to earn additional commissions and bonuses.

Fully paid tuition and apprentice leave top-up for eligible Team Members.

Consistent work with a predictable and stable work schedule.

What do you bring?

Must have a valid Gas ticket license (A,B or C)

Must have at least a Class 5 Driver’s License.

Must be physically capable of performing all work required of this position, i.e. occasional lifting of 25 kg up to shoulder height, frequent bending, occasional squatting / kneeling, working inside and outside in all types of weather within environments that can be dusty and / or slippery.

Must be able to communicate clearly and effectively, both in written and verbal communications.

Must have strong interpersonal and problem-solving skills.

Must have outstanding customer service skills.

Must be able to demonstrate ability to understand / learn new technologies (i.e. Electronics / electricity).

Must be willing to wear Company provided uniform.

Maintain company vehicle to a clean and safe standard.

Why Reliance?

As a leader in home services and energy efficient solutions for over 60 years, Reliance Home Comfort (Reliance) is committed to being the Destination of Choice by delivering exceptional experiences for customers seeking comfort and team members seeking a rewarding, inclusive workplace. With over 2 million customer relationships, Reliance is a trusted source and has become one of Canada’s largest providers of water heaters, furnaces, heat pumps, air conditioners, water purification, plumbing, protection plans, smart home, electrical, and EV chargers. Headquartered in Toronto, Reliance employs a workforce of over 2,700 Team Members across 28 branches in Canada and two locations in the United States. Reliance has been certified as a Great Place to Work in 2024 and has been recognized as one of Canada's Most Admired Corporate Cultures by Waterstone Human Capital, for eight consecutive years since 2016. Reliance remains focused on sustainability, workplace safety, diversity, inclusivity, and prudent governance.

Reliance Home Comfort is an equal opportunity employer. We welcome and encourage applications from candidates of all backgrounds including minorities and those with disabilities. Accommodations are available on request for candidates taking part in all aspects of the selection process.

J-18808-Ljbffr