Senior Service Technician - Audio Visual Systems

Paladin Technologies; Toronto; On-site; CAD 70,000 - 90,000; Full time

Job summary

A leading company in audiovisual solutions is seeking a Senior Service Technician in Toronto to enhance and service commercial audiovisual systems. The ideal candidate will have extensive experience in troubleshooting and supporting various systems including videoconferencing and multimedia solutions, while also conducting training for clients. This full-time position seeks someone with strong project management skills and a customer-focused approach.

Qualifications

• 5-7 years of related experience in audiovisual and videoconferencing systems.
• CTS / CTS-I, Dante certifications preferred.
• Strong problem solving and consultative skills.

Responsibilities

• Service, troubleshoot, and test audiovisual systems.
• Conduct onsite user training on installed equipment.
• Prepare detailed service reports and maintenance profiles.

Skills

Troubleshooting

Customer Service

Project Management

Strong oral and written skills

Education

BA or BS degree

Tools

Zoom

MS Teams

Polycom

Cisco

Crestron control systems

Biamp

Q-Sys DSPs

Job description

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We are looking for a Senior Technician to Service installed commercial audiovisual systems. This includes configuration, integration, and testing of, videoconferencing, multimedia, projection systems, displays, cameras, microphones, control systems, DSP’s, streaming, and collaboration technologies.

DUTIES AND RESPONSIBILITES

• Service, troubleshooting and testing of audiovisual systems including but not limited to, videoconferencing and multimedia systems, projection systems, displays, camera systems, DSP’s, microphone systems, VoIP, control systems, Zoom, MS Teams and collaboration technologies.
• Conduct onsite user and administrative training to customers on the operation and functionality of installed equipment.
• Prepare detailed service and trouble-ticket reports and maintenance of customer service profiles.

We are looking for a Senior Technician to Service installed commercial audiovisual systems. This includes configuration, integration, and testing of, videoconferencing, multimedia, projection systems, displays, cameras, microphones, control systems, DSP’s, streaming, and collaboration technologies.

DUTIES AND RESPONSIBILITES

• Service, troubleshooting and testing of audiovisual systems including but not limited to, videoconferencing and multimedia systems, projection systems, displays, camera systems, DSP’s, microphone systems, VoIP, control systems, Zoom, MS Teams and collaboration technologies.
• Conduct onsite user and administrative training to customers on the operation and functionality of installed equipment.
• Conduct customer site survey.
• Prepare detailed service and trouble-ticket reports and maintenance of customer service profiles.

REQUIREMENTS / QUALIFICATIONS

• 5-7 years of related experience in support and trouble-shooting integrated audiovisual and videoconferencing systems.
• BA or BS degree desired and/or equivalent work experience.
• Industry certifications CTS / CTS-I, Dante, etc.
• Working knowledge of Polycom, Cisco, Zoom MS Teams, Crestron control systems, Biamp, SoundStructure and Q-Sys DSPs.
• Demonstrated troubleshooting experience.
• Strong customer service and organizational skills.
• Strong project management skills, detail oriented and ability to handle multiple tasks.
• Strong oral and written skills.
• Solid problem solving and consultative skills in a fast-paced environment.
• Demonstrated ability to work independently and exercise good judgment.

Seniority level

• Seniority level

  Mid-Senior level

Employment type

• Employment type

  Full-time

Job function

• Job function

  Sales, General Business, and Education

• Industries

  Wireless Services, Telecommunications, and Communications Equipment Manufacturing

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