Senior Service Technician

GRUNDFOS; Brockville; On-site; CAD 88,828,000 - 120,347,000; Full time

Benefits offered by this job

Flexible hours

Home working opportunities

Parental support

Health insurance

Volunteer leave

Training opportunities

Job summary

Grundfos is seeking a Service Representative II to support a range of water treatment technologies, including midrange electrical rotating equipment and advanced membrane systems. You will mentor junior technicians and deliver strong customer experiences across Brockville, Ontario, with a primary remote working arrangement and travel as needed.

Join a diverse Lifecycle Services team focused on reliable system performance, operational improvements, and hands-on training documentation.

Qualifications

• Experience commissioning and troubleshooting water treatment systems with midrange electrical components.
• Valid driver's license and passport; willingness to travel up to 75%.
• Strong mechanical aptitude and ability to lift up to 50 lbs.

Responsibilities

• Perform startup, commissioning, training, and troubleshooting for midrange equipment (aeration mixers, deaerators, water softening systems).
• Conduct startup and seeding for membrane-based systems (MBR and RO).
• Diagnose and resolve mechanical/electrical issues including PLC panel troubleshooting to minimize downtime.
• Support retrofits across water treatment systems to enhance functionality and longevity.
• Build training documentation and use CRM/SharePoint to track root cause analysis.

Skills

Water treatment systems

Troubleshooting

Field service

CRM proficiency

Tools

CRM

SharePoint

HMI/SCADA

Job description

Are you passionate about solving complex water treatment challenges and ready to take your field service career to the next level? Then join us in our mission to pioneer smarter solutions for moving and transforming water, reducing energy consumption, and enhancing quality of life for people.

As our new Service Representative II, you will be servicing a diverse range of water treatment technologies, from midrange electrical rotating equipment like aeration mixers to advanced membrane-based systems—while mentoring junior technicians and delivering exceptional customer experiences. You'll be part of a diverse, supportive and inclusive culture that celebrates our differences and puts people first by fostering growth, well-being, and a sense of belonging.

As a key part of the Lifecycle Services team, you'll create impact by Delivering reliable water treatment system performance across customer sites, driving operational improvements and fostering the growth of the next generation of service technicians.

Key Responsibilities

• Perform startup, commissioning, customer training, and troubleshooting for midrange electrical rotating equipment including aeration mixers, deaerators, and water softening systems
• Conduct startup, commissioning, and seeding for advanced membrane-based systems including MBR and RO technologies
• Diagnose and resolve mechanical and electrical issues including PLC panel troubleshooting to minimize downtime and optimize system performance
• Support retrofits across water treatment systems, enhancing equipment functionality and longevity
• Diagnose and resolve moderate mechanical and electrical PLC Panel troubleshooting to maintain system reliability
• Build training documentation for all Newterra product lines, including policies, procedures, and PowerPoints.
• Mentor Level I technicians, build training documentation, and use CRM/SharePoint tools to track root cause analysis and document service activities
• Coordinate travel schedules, customer communications, and onsite service visits independently while participating in handoff meetings with Project Managers and End Users

This is a primarily remote position; however, candidates must reside within commuting distance of Brockville, Ontario, and be available to travel to the site as needed.

What makes you a great fit

• Experience commissioning and troubleshooting water treatment systems with midrange electrical components including mixers, pumps, HMI/SCADA controls, and instrumentation
• Intermediate knowledge of water treatment processes and midrange electrical systems with a focus on delivering innovative solutions
• Basic understanding of electrical drawings, P&IDs, and 4-20mA instrumentation and scaling
• Valid driver's license along with a valid passport (or can get one) and have a clean driving record and willingness to travel up to 75% of the time needed
• Strong mechanical aptitude, ability to lift to 50 lbs., and proficiency with CRM systems and record-keeping

It is a plus if you also have

• Experience troubleshooting VFDs (e.g., Schneider, Danfoss, Allen-Bradley)
• Familiarity with instrumentation such as level transducers, flow meters, pH probes, or DO probes
• Experience building training documentation including policies, procedures, and presentations

The salary range for this position is $31.00 to 42.00 per hour CAD. Individual pay will be determined based on market location and the candidate’s profile. The range listed is just one component of Newterra’s total compensation and benefits package for employees. Total compensation includes paid time off, paid holidays, merit increases, commissions for sales employees, etc. Salary rates are benchmarked and reflect the target for new hire salaries for the position in Brockville, CA.

We care! Day to day

• A working environment built around your needs, with flexible hours, home working opportunities and parental support.
• Health insurance and a strong focus on well-being activities.
• Three days' additional paid leave for volunteering in your community.
• Access to on-demand training and learning sessions and carefully structured programs to pursue personal and professional development opportunities.

We are inclusive!

We are inclusive! Celebrating and valuing our differences helps us see possibilities where others can't. We therefore welcome and encourage applications from all abilities, experiences, and backgrounds.

To get to know us better, follow us on LinkedIn or YouTube. Check out Meet our peopleto get to know some of your future colleagues and why they love working at Grundfos.

Grundfos is an Equal Opportunity Employer and does not discriminate on the basis of race, color, religion, sex, national origin, age, disability, genetic information, veteran status, sexual orientation, gender identity, or any other characteristic protected by applicable law. Our hiring decisions are based on qualifications, merit, and business needs. We encourage individuals of all backgrounds to apply. Learn more about your rights as an applicant. If you require an accommodation to complete your application or interview, please contact [e-mail]. We are committed to providing a fair and accessible hiring process.

Our recruitment process is entirely human-driven; we do not employ artificial intelligence or automated systems to evaluate or screen applications.