Senior service representative

BMO Financial Group; Toronto; On-site; CAD 39,000 - 71,000; Full time

Benefits offered by this job

Health insurance

Tuition reimbursement

Accident & life insurance

Retirement plans

Job summary

Groupe financier BMO souhaite recruter un Senior Service Representative pour soutenir les opérations Global Trade Finance et offrir un service client de haut niveau à travers l’Amérique du Nord et le Royaume-Uni.

Le candidat idéal possède une expérience en Trade Finance, maîtrise des lettres de crédit et des systèmes Trade360, et est capable de gérer plusieurs priorités dans un environnement rapide et exigeant.

Qualifications

• Three to five years of related experience.
• University degree is considered an asset.
• Thorough knowledge of the uniform rules and international standards governing Letters of Credit.
• Strong accuracy in alphanumeric data entry, supported by excellent organizational skills.
• Strong analytical and problem-solving skills.
• Strong customer service and relationship management skills.
• Strong written and verbal communication skills.
• Ability to manage multiple priorities in a fast-paced environment.
• Demonstrated initiative and the ability to work with minimal supervision.
• Willingness to learn and take on new responsibilities as required.
• CDCS designation is preferred.
• Thorough knowledge and understanding of UCP 600, URR 725, ISBP 745, ISP 98, URDG 758, and other ICC rules and publications governing Letters of Credit.
• Strong risk management and compliance skills.
• Proven ability to independently manage initiatives and ad hoc assignments.

Responsibilities

• Process the issuance of Import Letters of Credit, document examinations, payments, discounts, and financing transactions within the Bank’s approved limits.
• Ensure established service level agreements are consistently met while maintaining a high level of customer service.
• Identify, assess, and manage risks related to trade finance transactions.
• Review transactions carefully to ensure compliance with regulatory requirements, internal policies, and Bank procedures.
• Maintain strict confidentiality of customer and Bank information in accordance with applicable policies and procedures.
• Follow security and safeguarding procedures and apply appropriate due diligence to help prevent losses arising from fraud, defalcation, or other operational risks.
• Maintain a high level of knowledge and awareness of trade finance products, rules, and operational requirements.
• Build and maintain effective working relationships with internal business partners through regular interaction and collaboration.
• Partner with other operational areas to support timely, accurate, and efficient processing activities.
• Use processing systems efficiently and effectively to support daily operational requirements.
• Support multiple products and timelines while managing competing priorities in a fast-paced environment.
• Investigate and resolve internal business partner and external customer inquiries, including more complex or non-routine matters, and suspend or recommend solutions to senior team members when appropriate.
• Assist with accounting activities, general ledger entries, reconciliations, and related investigations as required.
• Provide input and analysis to support continuous improvement of business processes and procedures within the team’s scope of work.
• Participate in the planning, testing, and implementation of projects, new or revised products, services, and process changes as required.
• Bilingualism in French and English is considered an asset.

Skills

LC knowledge

Risk management

Analytical skills

Customer service

Communication skills

Multitasking

French/English bilingual

ICC rules familiarity

Education

University degree

Tools

Trade360

Job description

Date limite pour présenter sa candidature :

08/27/2026

Adresse :

250 Yonge Street

Groupe de famille d'emploi :

Services partagés

Job Title: Senior Service Representative

MANDATE

The Senior Service Representative provides specialized operational support to Global Trade Finance Operations management while delivering a high standard of service to customers across North America and the UK.

This role requires experience in Trade Finance Operations, a strong background in processing Import and Export Letters of Credit, and proficiency in the use of Trade processing systems (Trade360).

KEY AREAS OF ACCOUNTABILITY

Ensure all Letter of Credit transactions are processed in accordance with applicable international rules and regulations, including UCP 600, URR 725, ISP 98, URDG 758, and URC 522, with particular attention to compliance, documentary risk, and settlement risk. Key responsibilities include:

• Process the issuance of Import Letters of Credit, document examinations, payments, discounts, and financing transactions within the Bank’s approved limits.
• Ensure established service level agreements are consistently met while maintaining a high level of customer service.
• Identify, assess, and manage risks related to trade finance transactions.
• Review transactions carefully to ensure compliance with regulatory requirements, internal policies, and Bank procedures.
• Maintain strict confidentiality of customer and Bank information in accordance with applicable policies and procedures.
• Follow security and safeguarding procedures and apply appropriate due diligence to help prevent losses arising from fraud, defalcation, or other operational risks.
• Maintain a high level of knowledge and awareness of trade finance products, rules, and operational requirements.
• Build and maintain effective working relationships with internal business partners through regular interaction and collaboration.
• Partner with other operational areas to support timely, accurate, and efficient processing activities.
• Use processing systems efficiently and effectively to support daily operational requirements.
• Support multiple products and timelines while managing competing priorities in a fast-paced environment.
• Investigate and resolve internal business partner and external customer inquiries, including more complex or non-routine matters, and suspend or recommend solutions to senior team members when appropriate.
• Assist with accounting activities, general ledger entries, reconciliations, and related investigations as required.
• Provide input and analysis to support continuous improvement of business processes and procedures within the team’s scope of work.
• Participate in the planning, testing, and implementation of projects, new or revised products, services, and process changes as required.
• Bilingualism in French and English is considered an asset.

KNOWLEDGE AND SKILLS

1. Three to five years of related experience.

2. University degree is considered an asset.

3. Thorough knowledge of the uniform rules and international standards governing Letters of Credit.

4. Strong accuracy in alphanumeric data entry, supported by excellent organizational skills.

5. Strong analytical and problem-solving skills.

6. Strong customer service and relationship management skills.

7. Strong written and verbal communication skills.

8. Ability to manage multiple priorities in a fast-paced environment.

9. Demonstrated initiative and the ability to work with minimal supervision.

10. Willingness to learn and take on new responsibilities as required.

11. CDCS designation is preferred.

12. Thorough knowledge and understanding of UCP 600, URR 725, ISBP 745, ISP 98, URDG 758, and other relevant ICC rules and publications governing Letters of Credit.

13. Strong risk management and compliance skills.

14. Proven ability to independently manage initiatives and ad hoc assignments.

WORKING CONDITIONS

Flexibility to work on statutory holidays and across different time zones may be required based on business needs.

Please note: This is an onsite position, and the selected candidate will be required to work five days per week at the designated location.

Salaire :

$38,500.00 - $71,000.00

Type de rémunération :

Salaire

Ce qui précède représente la fourchette et le type de rémunération de BMO Groupe financier.

Les salaires varieront en fonction de facteurs comme l’emplacement, les compétences, l’expérience, les études et les qualifications pour le poste et pourront inclure une structure de commissions. Les salaires pour les postes à temps partiel seront calculés au prorata du nombre d’heures travaillées régulièrement. Pour les rôles à commission, le salaire susmentionné représente la cible de BMO Groupe financier pour la première année au poste.

La rémunération totale offerte par BMO variera selon le type de rémunération associé au poste et peut comprendre des primes de rendement, des primes discrétionnaires ainsi que d’autres avantages et récompenses. BMO offre également une assurance santé, le remboursement des frais de scolarité, une assurance accident et une assurance vie, ainsi que des régimes d’épargne-retraite. Pour en savoir plus sur nos avantages sociaux, consultez le site : https://jobs.bmo.com/ca/fr/R%C3%A9mun%C3%A9ration-globale

À propos de nous

À BMO, nous sommes animés par une raison d’être commune : Avoir le cran de faire une différence dans la vie, comme en affaires. Cette raison d’être nous invite à entraîner des changements positifs et durables pour nos clients, nos collectivités et nos gens. En travaillant ensemble, en innovant et en repoussant les limites, nous transformons des vies et des entreprises et favorisons la croissance économique partout dans le monde.

En tant que membre de l'équipe de BMO, vous êtes valorisé, respecté et entendu, et vous avez plus de moyens pour progresser et obtenir des résultats. Nous nous efforçons de vous aider à obtenir des résultats dès le premier jour, pour vous-même et nos clients. Nous vous offrirons les outils et les ressources dont vous avez besoin pour franchir de nouvelles étapes, car vous aides nos clients à franchir les leurs. Au moyen de formation et de coaching approfondis ainsi que de soutien de la direction et d'occasions de réseautage, nous vous aiderons à acquérir une expérience enrichissante et à élargir votre groupe de compétences.

Pour en savoir plus, visitez-nous à l'adresse https://jobs.bmo.com/ca/fr.

BMO s'engage à offrir un milieu de travail inclusif, équitable et accessible. Nous apprenons de nos différences et tirons notre force des gens et de leurs différents points de vue. Des mesures d’adaptation sont disponibles sur demande pour les candidats qui participent à tous les aspects du processus de sélection. Pour demander des mesures d’adaptation, veuillez communiquer avec votre recruteur.

Remarque aux recruteurs : BMO n’accepte pas les curriculum vitæ non sollicités provenant de toute source autre que le candidat directement. Tout curriculum vitæ non sollicité envoyé à BMO, directement ou indirectement, sera considéré comme la propriété de BMO. BMO ne paiera aucuns frais pour les placements découlant de la réception d’un curriculum vitæ non sollicité. Une agence de recrutement doit d’abord détenir une entente de service écrite valide et dûment signée avant d’envoyer des curriculum vitæ.