Senior Service Platform Analyst

Government of Alberta; Edmonton; Remote; CAD 86,000 - 114,000; Full time

Job summary

The Government of Alberta seeks a Senior Service Platform Analyst in Edmonton. This full-time role involves defining platform architecture, collaborating on upgrades, and providing recommendations based on business needs. Ideal candidates will have a background in IT and experience with MS Dynamics, contributing to the province's innovative IT landscape.

Benefits

Flexible work arrangements

Leadership and mentorship programs

Positive workplace culture

Qualifications

• Four years of related experience in Information Technology.
• Experience supporting application infrastructure and software development.
• Knowledge of Alberta Government goals and initiatives.

Responsibilities

• Defining architecture and setting standards for the platform.
• Collaborating with teams to perform Dynamics platform upgrades.
• Participating in project intake and prioritization processes.

Skills

Collaboration

Agility

Creative Problem Solving

Communication Skills

Education

University graduation in Computer Sciences or Information Technology

Tools

MS Dynamics Platform

Job description

Press Tab to Move to Skip to Content Link

Select how often (in days) to receive an alert:

Job Information
Job Title:Senior Service Platform Analyst
Job Requisition ID:72720
Ministry:Technology and Innovation
Location:Edmonton
Full or Part-Time:Full Time
Hours of Work:36.25hours per week
Permanent/Temporary: Permanent
Scope:Open Competition
Closing Date: July 3, 2025
Classification:Systems Analyst 3
Salary: $3,295.49 - $4,364.99/Biweekly ($86,012 - $113,926 per year)

The Government of Alberta is committed to a diverse and inclusive public service that reflects the population we serve to best meet the needs of Albertans. Consider joining a team where diversity, inclusion and innovation are valued and supported. For more information on diversity and inclusion, please visit: https://www.alberta.ca/diversity-inclusion-policy.aspx

The passionate and solutions focused people that we hire help us to drive vital programs and services that affect Albertans. Whatever your position is here, you will be a part of something great. Join us!

The Technology & Innovation Ministry uses a one-government approach to IMT governance, decision-making and service delivery across the Government of Alberta (GoA) balanced with individual client needs. The Business and Technology (BTO) branch creates, maintains, delivers and continually improves IT services consumed by clients. BTO delivers varied IT services related to audit, development, infrastructure, integration, maintenance, operations, platforms, project delivery, quality, service design, service desk, telecommunications and more.Technology and Innovation is responsible for making innovation and technology the driving force behind Alberta’s economic growth and diversification.

To learn more about us, please visit: https://www.alberta.ca/technology-and-innovation

Reporting to the Manager, MS Dynamics Service Owner, as the Senior Platform Services Analyst, you will be responsible for Platform architecture and standards.

In this position, you will work with the team to perform upgrades of the Platform, make platform recommendations (based on experience/ suitability for the business problem being addressed), recommend reusable, patterns-based solutions/services on the platform where there is strategic alignment and fit, and contributes to the project and enhancement intake and prioritization processes. You will provide ongoing input and platform leadership and prioritization and project committee meetings that both considers and shapes the platform roadmap, advises and contributes to creation of a solution to support business use and potential configuration/development on the platform (i.e. distributed development).

Responsibilities:
Some of your responsibilities in this position will include but are not limited to:

• Defining the architecture and setting standards for the platform.
• Collaborating with internal teams and external vendors to perform Dynamics platform upgrades.
• Providing informed recommendations based on expertise and the suitability of the platform to address specific business needs.
• Suggesting reusable, pattern-based solutions and services on the platform where strategic alignment exists.
• Participating in the development of project and enhancement intake and prioritization processes, and offering ongoing input and leadership in platform governance and roadmap planning.
• Advising on and contributing to solution design to support business needs, including potential configuration and distributed development on the platform.
• Leading and mentoring Analysts by sharing technical expertise and promoting agile best practices.

Please click on this link to view the job description for this position.

Competencies are behaviors that are essential to reach our goals in serving Albertans. We encourage you to have an in depth understanding of the competencies that are required for this opportunity and to be prepared to demonstrate them during the recruitment process.

This link will assist you with understanding competencies:
https://www.alberta.ca/system/files/custom_downloaded_images/psc-alberta-public-service-competency-model.pdf .

• Agility: Ability to anticipate, assess, and readily adapt to changing priorities, manage resilience in times of uncertainty and effectively work in a changing environment.
• Drive for Results: Knowing what outcomes are important and maximizing resources to achieve results that are aligned with the goals of the organization, while maintaining accountability to each other and external stakeholders.
• Develop self and others: A commitment to lifelong learning and the desire to invest in the development of the long-term capability of yourself and others
• Systems Thinking: The work done within the APS is part of a larger integrated and inter-related environment. It is important to know that work done in one part of the APS impacts a variety of other groups/projects inside and outside the APS. Systems thinking allows us to keep broader impacts and connections in mind.
• Creative Problem Solving: Ability to assess options and implications in new ways to achieve outcomes and solutions.

Qualifications

Required:

• University graduation in Computer Sciences, Information Technology or a related discipline.
• Four (4) years of directly related experience in Information Technology.
• Experience supporting application infrastructure and/or software development experience.
• Knowledge of Alberta Government goals, strategies, priorities and initiatives, particularly as they relate to the mandate of IMT.

Equivalency: Equivalencies will be considered:

• A related two-year diploma in computer technology or a related discipline from a recognized post-secondary institution and six years related experience; or
• A related one-year certificate from a recognized post-secondary institution and seven years related experience.

Assets:

• Experiences supporting a broad range of enterprise technology.
• Certification in MS Dynamics Platform is preferred or equivalent certification in other tools will be considered.
• Certification in SAFE methodologies or Scrum Methodologies.
• Knowledge of ministry mandates, and business and operational plans.
• Demonstrated ability in leading large and complex initiatives and projects.
• Excellent communication skills, both verbal and written, including very good consultation, facilitation and presentation skills.
• Knowledge of privacy and security related legislation.
• Experience in balancing needs of business areas with T&I policies and objectives.
• Ability to convey complex concepts, issues and options for resolution to key decision makers.
• Advanced critical thinking, problem-solving and decision-making skills.
• Expereine in facilitating change to business policy and processes to meet future demands.
• Experience in leading and empowering diverse teams.

Term of Employment: Permanent full-time position.
Hours of Work: 36.25 hours per week
Location: Remote across Alberta

This position is eligible for remote work. You must reside in Alberta to work remotely.

Final candidates will be required to undergo an enhanced security screening.

Applicants are advised to provide a cover letter summarizing information that clearly and concisely demonstrates how their qualifications meet the advertised requirements, including education, experience, and relevant examples of
required competencies.

This competition may be used to fill future vacancies, across the Government of Alberta, at the same or lower classification level.

Any costs associated with obtaining the required documents/checks as noted or interview travel expenses, will be the responsibility of the candidate. Out-of-province applicants can obtain the required documents/checks from the province they currently reside in.

Links and information on what the GoA have to offer to prospective employees.

• Positive workplace culture and work-life balance.
• Opportunity to participate in flexible work arrangements such as working from home up to two days per week and modified work schedule agreement.
• Leadership and mentorship programs.

How To Apply
Applicants are advised to provide information that clearly and concisely demonstrates how their qualifications meet the advertised requirements, including education, experience, and relevant examples of required competencies.

Candidates are required to apply for a job online. Please visit https://www.alberta.ca/job-application-resources#before for more information. Please visit Recruitment Principles , for more information.

It is recommended applicants who have completed post-secondary studies from outside of Canada obtain an evaluation of their credentials from the International Qualifications Assessment Service (IQAS)( https://www.alberta.ca/international-qualifications-assessment.aspx ) or from a recognized Canadian Credential Evaluator; please visit the Alliance of Credential Evaluation Services of Canada for more information (https://canalliance.org/en/default.html ).

It is recommended that applicants include the assessment certificate from IQAS or any other educational assessment service as part of their application.

Closing Statement
This competition may be used to fill future vacancies, across the Government of Alberta, at the same or lower classification level.

We thank all applicants for their interest. All applications will be reviewed to determine which candidates' qualifications most closely match the advertised requirements.

If you require any further information on this job posting or require accommodations during the recruitment process, please contact Michelle Elliott at [e-mail]