Senior Service Designer specializing in planning, researching and leading multiple digital solu[...]

Senior Service Designer specializing in planning, researching and leading multiple digital solutions (582)

Job Type: Contract

Positions to fill: 5

Job End Date: Jun 22, 2026

Pay Rate: Hourly: Negotiable

Job ID: 144924

Our client is seeking a Senior Service Designer specializing in planning, researching and leading multiple digital solutions.

This is a primarily remote role but requires onsite meetings in Edmonton up to once a quarter at consultant's expense.

Must Haves:

• 6+ years as a Service Designer or UX Designer with experience working within an agile team in public sector or complex regulated enterprises.
• Experience conducting and analyzing research data and facilitating co-design workshops.
• Experience leading workshops and creating journey maps based on human-centered design (UX, customer experience, service design, interaction design, etc.).
• Experience with concept testing and service prototyping.

Key Responsibilities:

1. Integration of human-centered design methods into program review and digital transformation projects.
2. Analysis and documentation of project outcomes such as whether there is efficiency in use for staff and easy access to services for citizens.
3. Analysis of user and employee experience across channels (mobile, web, social media, phone, face-to-face, print, mail, etc.) and identification of gaps, opportunities, and solutions.
4. Based on user and project needs, goals, priorities, and opportunities, a plan for and delivery of:

• user and behavioral field research;
• prototype design and testing;
• concept testing;
• journey map and service blueprint development;
• process mapping;
• service prototyping;
• user story mapping and creation;
• usability testing;
• service performance measurement, analysis, and reporting; and
• strategy and roadmap documents or diagrams.