Senior Service Designer

Autodesk; Toronto; Hybrid; CAD 80,000 - 110,000; Full time

Job summary

A leading software company in Toronto seeks a Service Designer to design impactful customer experiences. You will create interactive artifacts, lead teams in experience design, and facilitate design thinking sessions. With 8+ years in service design and strong project management skills, you'll drive improvements and engage collaboratively across the organization.

Qualifications

• 8+ years applied in service and/or experience design.
• Expertise leading complex qualitative customer research projects.
• Ability to lead teams and establish trust with executive audiences.

Responsibilities

• Conceive and present high-quality interactive experiences.
• Collaborate to develop workflows and interaction design.
• Facilitate design thinking sessions leveraging customer feedback.

Skills

Service and experience design expertise

Project management skills

Facilitation skills

Storytelling and communication

Job description

Job Requisition ID #

25WD90573

Position Overview

Autodesk is looking for a passionate, proactive Service Designer to intentionally design experiences that customers love – both through Customer Services and Success Motions.

As a hybrid/remote employee reporting to the Senior Manager of Experience Design, you will build Autodesk's experience design tools and plans. You will create compelling artifacts (Journey maps, storyboards, concept experience design). You will utilize all of these tools, your creativity and your facilitation skills, to lead teams through experience and service design improvement methodologies. You will seek to prototype and co-design with customers via in-depth consultation and co-design sessions.

You will relish the opportunity to jump into a highly visible high-performing team and make real impacts. You'll take on intriguing challenges in a dynamic, collaborative workplace full of smart, engaged people. If this sounds like your thing, read on!

Responsibilities

• Conceive, build, and present high-quality interactive experiences that engage team members and help bring value to customers

• Collaborate with teams to develop workflows, interaction design, assess and map capabilities and produce artifacts to lead organizational leaders toward experience improvement

• Create graphics and presentations paying equal attention to layout and functional integration

• Conceive and drive the development of concepts and prototypes that exhibit new interactions for multiple components of Autodesk's services and success motions

• Work with organizational representatives to finalize designs based on concepts and prototyping techniques to gain early feedback from customers

• Facilitate design thinking sessions using discovery, analysis, and ideation techniques that explore a wide range of possibilities

• Partner with fellow designers to drive and promote design thinking principles and collaborate/iterate across functions to bring vision and strategy to fruition

Minimum Qualifications

• 8+ years applied in service and/or experience design

• Mastery of experience design disciplines: Expertise leading complex qualitative customer research projects, leading customer interviews, facilitating customer journey mapping workshops, and design thinking sessions

• Lead teams, establish and maintain trusting relationships, including with executive audiences

• Communicate clearly with storytelling techniques across mediums

• Strong project management skills: Demonstrate effective project management skills and the ability to maintain a strategic focus

The Ideal Candidate

• Work on critical strategic initiatives: Engage in projects that have a profound impact on the customer experience, ensuring that our services and products resonate with customers on a human level

• Translate customer experience data into action: Convert complex customer experience data into a concise, compelling call to action, informing decision-makers on how to enhance the overall customer journey

• Partner cross-functionally with a human-centered approach: Collaborate with teams across the organization to develop and execute culture change plans that actively involve employees and place the customer at the center of every business decision

• Identify emergent needs and drive thought leadership: Stay ahead of customer expectations by identifying emergent needs and championing innovative approaches that enhance the end-to-end customer experience

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Learn More

About Autodesk

Welcome to Autodesk! Amazing things are created every day with our software – from the greenest buildings and cleanest cars to the smartest factories and biggest hit movies. We help innovators turn their ideas into reality, transforming not only how things are made, but what can be made.

We take great pride in our culture here at Autodesk – it’s at the core of everything we do. Our culture guides the way we work and treat each other, informs how we connect with customers and partners, and defines how we show up in the world.

When you’re an Autodesker, you can do meaningful work that helps build a better world designed and made for all. Ready to shape the world and your future? Join us!

Salary transparency

Salary is one part of Autodesk’s competitive compensation package. Offers are based on the candidate’s experience and geographic location. In addition to base salaries, our compensation package may include annual cash bonuses, commissions for sales roles, stock grants, and a comprehensive benefits package.

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Working in sales at Autodesk allows you to build meaningful relationships with customers while growing your career. Join us and help make a better, more sustainable world. Learn more here: https://www.autodesk.com/careers/sales

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We take pride in cultivating a culture of belonging where everyone can thrive. Learn more here: https://www.autodesk.com/company/diversity-and-belonging

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