Senior Service Designer

Service Design Jobs; Canada; On-site; CAD 85,000 - 110,000; Full time

Job summary

Service Design Jobs is seeking an execution-focused Service Designer to join a cross-functional Agile Scrum team delivering features for a major social services transformation initiative. You will lead service design, UX/UI, and interaction design across web and mobile, collaborating with client stakeholders and delivery teams to create user-centered experiences.

You will drive the creation of innovative designs using established design systems, and mentor junior designers, developers and

Qualifications

• 8+ years in Service Design or related field.
• Proven ability to deliver web and mobile digital products in Agile environments.
• Experience facilitating stakeholder workshops and cross-functional sessions.
• Strong communication and problem-solving skills; mentoring junior team members.

Responsibilities

• Lead service design, UX/UI, and interaction design activities across web and mobile solutions.
• Deliver innovative experiences using design systems and best practices.
• Collaborate with clients and delivery teams to understand requirements and drive acceptance.
• Coordinate with technology and functional leads to accelerate delivery and meet milestones.
• Lead workshops and guide junior designers, developers, and testers on the team.

Skills

UX Design

UI Design

Interaction Design

Service Design

Journey Mapping

Service Blueprinting

Design Systems

Workshops facilitation

Stakeholder management

Tools

Figma

Adobe XD

Sketch

Axure

Job description

Summary

We are seeking an execution focused Service Designer to join a cross-functional Agile Scrum team delivering product features for a major social services transformation initiative. The successful candidate will lead service design, UX/UI, and interaction design activities across web and mobile solutions, collaborate closely with client stakeholders and delivery teams, and drive the creation of innovative, user-centered experiences using established design systems and best practices.

Responsibilities

• Work within a cross-functional Agile Scrum team with a focus towards delivery execution
• Deliver innovative web and mobile experiences and incorporate the latest design trends into delivery execution.
• Deliver using the accepted design system to deliver with velocity and create consistent deliverables.
• Drive deliverable completion and support more junior designers, developers and testers on the team.
• Work alongside client resources to understand requirements and drive acceptance for solutions.
• Lead interaction and UI/UX activities including client workshops.
• Coordinate effectively with technology and functional leads to accelerate delivery and meet critical milestones.

Requirements

• 8+ years of experience in Service Design, User Experience Design, Human-Centered Design, or a related field.
• Strong expertise in:
  • User Experience (UX) Design
  • User Interface (UI) Design Processes
  • Interaction Design
  • Service Design methodologies, including journey mapping and service blueprinting
• Experience designing and delivering web and mobile digital products in Agile environments.
• Experience facilitating stakeholder workshops and collaborative design sessions.
• Proven ability to work effectively with business stakeholders, developers, testers, product teams, and technology leads.
• Experience using design systems and design tools (e.g., Figma, Adobe XD, Sketch, Axure).
• Excellent communication, stakeholder management, and problem-solving skills.
• Experience mentoring and supporting junior team members.
• Knowledge of accessibility and inclusive design principles is an asset.