Senior Service Design Lead - Government Transformation

PLATO; Canada; Presencial; CAD 90.000 - 130.000; Jornada completa

Descripción de la vacante

PLATO is Canada’s largest Indigenous-owned software testing and technology services company with nearly 30 years of experience helping clients deliver reliable products. Our 100% Canada‑based team specializes in QA, software testing, and IT services, fostering collaboration, mentorship, and continuous improvement.

As Service Design Lead, you will drive end-to-end design for the NIIS replacement, define future-state journeys, and align cross‑functional requirements across investigators,

Formación

• Demonstrated experience leading service design on large-scale government or enterprise programs.
• Ability to operate at both strategic and detailed levels, defining future-state operating models.
• Experience collaborating with Agile delivery teams, product owners, and solution architects.
• Strong facilitation and stakeholder management with senior government stakeholders and frontline investigators alike.

Responsabilidades

• Lead end-to-end service design for the NIIS replacement, covering the full investigation lifecycle from referral intake through to case closure and outcome recording.
• Define future-state investigator journeys, operating models, and experience principles across all user groups.
• Identify and design interim-state operating models during the transition from legacy NIIS to the new platform.
• Maintain design consistency across features, channels, and workstreams throughout the delivery program.

Conocimientos

Service design

Stakeholder facilitation

Agile delivery

User research

Herramientas

Curam

Descripción del empleo

PLATO is Canada’s largest Indigenous-owned software testing and technology services company with nearly 30 years of experience helping clients deliver reliable products. Our 100% Canada‑based team specializes in QA, software testing, and IT services, fostering collaboration, mentorship, and continuous improvement.

As Service Design Lead, you will drive end-to-end design for the NIIS replacement, define future-state journeys, and align cross‑functional requirements across investigators,