Senior Service Delivery Manager

NextGenEnergyJobs; Canada; Hybrid; CAD 180,000 - 249,000; Full time

Benefits offered by this job

Medical coverage

Dental coverage

Vision coverage

HSA contribution

Paid time off

Parental leave (16 weeks)

Wellness program

Employee assistance program

Home office allowance

Phone & internet reimbursement

Tuition reimbursement

Equity

Commuter benefits

LinkedIn Learning access

Job summary

Planet is seeking a Service Delivery Manager to join the Ground Stations Operations Team. You will oversee delivery and operational excellence of a geographically diverse ground station network of antennas, networks, cloud resources, and controllers that track and communicate with Planet’s satellite constellations.

This is a full-time, hybrid role with three days in the San Francisco office. Requirements include 6+ years of relevant experience, plus Technical Program Management or Construction

Qualifications

• 6+ years of relevant work experience.
• Technical Program Management or Construction Management experience.
• Excellent organizational management and high-volume task prioritization.
• Basic scripting and data analysis skills.
• Willingness to travel up to 25%.
• Ability to work with little or no supervision.
• Experience with Bash, Python, Linux/UNIX.

Responsibilities

• Deliver and operate a geographically diverse Ground Station network.
• Collaborate with spacecraft operators and mission control engineers to autonomously control spacecraft and bring data to Earth.
• Support delivery and operational excellence of ground station network.

Skills

Technical program management

Construction management

Organizational management

Data analysis

Scripting

Independent work

Travel readiness

Tools

Bash

Python

Unix/Linux

IP networks

Job description

Planet designs, builds, and operates the largest constellation of imaging satellites in history.

Key Responsibilities

• As a Service Delivery Manager at Planet you will be a member of the Planet Ground Stations Operations Team focused on the delivery and operational excellence of a geographically diverse Ground Station network. The network is composed of a mix of physical antennas, network and compute resources, cloud infrastructure and industrial controllers working in unison to autonomously track and communicate with Planet’s multiple satellite constellations.
• Planet’s satellites generate a substantial dataset and moving that data from our spacecraft across the Ground Station network daily poses ever changing design goals for our Operations Team. The Ground Station team works closely with Spacecraft Operators and Mission Control engineers to autonomously control the spacecraft and bring the data back to Earth.
• This is a full-time, hybrid role which will require you to work from our San Francisco office 3 days per week.

Requirements

• 6+ years of relevant work experience
• Previous Technical Program Management or Construction Management experience
• Excellence in organizational management and high-volume task prioritization
• Basic programming skills - scripting and data analysis
• Willingness to travel up to 25% of the time
• Ability to work with little or no supervision
• Experience with Bash, Python or other scripting or object-oriented languages
• Experience with Linux or UNIX servers, IP Networks or previous Aerospace experience
• This position requires access to export-controlled information, and as such, employment (or hiring of a contractor) is contingent upon the candidate’s ability to access all applicable export-controlled information without additional export licensing being required by the Bureau of Industry and Security and/or the Directorate of Defense Trade Controls.
• These offerings are dependent on employment type and geographical location, based upon applicable law or company policy.
• Comprehensive Medical, Dental, and Vision plans
• Health Savings Account (HSA) with a company contribution
• Generous Paid Time Off in addition to holidays and company-wide days off
• 16 Weeks of Paid Parental Leave
• Wellness Program and Employee Assistance Program (EAP)
• Home Office Reimbursement
• Monthly Phone and Internet Reimbursement
• Tuition Reimbursement and access to LinkedIn Learning
• Equity
• Commuter Benefits (if local to an office)